Customer Service Manager

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GARRY NARVAZA DEGAMON

Aspin Residential Tower Sheik Zayed Dubai, UAE

Mobile: +971-*********

E-mail: addn8h@r.postjobfree.com

Performance-driven professional with twelve years of experience in Customer Service and Hospitality in high rating hotels. Graduated in Bachelor of Science in Computer Technology, technically skilled, computer literate, hardworking, and able to work with minimal supervision. With efficiency in negotiation skills and very good ability to deliver excellent guest experience with extensive knowledge of customer service standards and procedures.

PROFESSIONAL EXPERIENCE

• Jan 2019 to Jan 2020 FOLLY by Nick & Scott Waiter Souk Madinat Jumeirah

• Jan 2018 to Jan 2019 BULLDOZER GROUP – Waiter

Crab Market

Emirates Financial Tower DIFC,

Dubai U. A. E.

• Jan 2013 to Jan 2018 GROSVENOR HOUSE DUBAI – Room Service A Luxury Collection Hotel Customer Service

Al Sufouh, Dubai U. A. E. F&B Assistant

SIDDHARTHA LOUNGE Room F&B Service

BUDDHA BAR Banquet Server

EMBASSY CLUB Dubai

• April 2011 to Dec 2012 GRAND BELLE VUE HOTEL Waiter APARTMENTS DUBAI Room Service

International City Dubai, UAE

• Dec 2010 to Feb 2011 HABTOOR GRAND RESORT Field Technical

& SPA Advisor

Dubai Marina, Dubai U. A. E.

• August 2007 to May 2008 CHUNGI-WA RESTAURANT Waiter Garapan, Northern

Marianas Island

Saipan, U. S. A.

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• Sept 2007 to December 2008 HARDROCK CAFÉ, SAIPAN Product Promoter Garapan, Northern

Marianas Island

Saipan, U. S. A.

EDUCATION

• Bachelor of Science in Computer Technology

Graduated in 1996

SKILLS SUMMARY

• Experienced in 5 star hospitality hotel services and F&B.

• Well experienced in customer service and knows how to handle guests concerns and queries.

• Can handle complains requests and works as senior level with among the staff waiters.

• Proficient in verbal and interpersonal communication skills in English

• Knowledgeable with the operation of Windows and proficient skills on the use of Microsoft Office such MS Word, MS PowerPoint, MS Excel & Outlook.

• Well oriented with the used of office equipment

• Hardworking with ability to work under pressure. Confident, reliable and self-driven to meet higher standards of work

• Demonstrated ability to listen to customers’ needs and asses root cause and implement solution that drives loyalty.

• Able to work in an operational team and good leadership skills and highly adaptive to the working environment.

REFERENCES

Ms. Jasmin Sibayan

Grosvenorhouse Hotel

Human Resources

Dubai

Tel No: 056-*******

Mahamood Hussein

Sedartha Lounge by Buddabar

Operation Manager

Tel No: 055-*******

Mike Fares

Eshak Restaurant

Operations Manager

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