Sales Customer Service

Ebrima Camara addgtd@r.postjobfree.com 903-***-**** **00 156th st SE Mill Creek, WA

Dania Furniture, Sales Associate Sept 2019 – March 2020: Kirkland, WA

Assisted customers shop in store and on the phone guiding them through the sales process by tailoring their needs with the information they provide to ensure that they are happy with their purchase and that it fits their needs and budget.

L&B Apparel, Sales Manager Dec. 2018 – Sept. 2019: Farmers Branch, Texas

Achieved growth and hit sales targets by successfully managing the sales team online and in-store. Designed and implemented a strategic sales plan that went beyond the company’s customer base. Managed recruiting, objectives setting, coaching and performance monitoring of sales representatives. Helped design new website for online sales while effectively managing daily account sales on the floor and Markets around the country.

State Farm Insurance Company, Initial Loss Report Associate and Claims specialist (team lead), Oct. 2015 - Dec 2018, Dallas, Texas

Communicated with customers and associates by phone, mobile app, click-to-chat and Internet reporting. Gathered and documented information from a large volume of calls in a collaborative team setting. Competently received and reviewed claim information then applied claim handling procedures to process, initiate payments, and close claims.

Handled escalated calls, trained and coordinated team according to standard operating procedures.

First National Bank, Personal Banker, Aug 2014 – Oct 2015 Euless, Texas

Resolved customer complaints using critical and analytical reasoning thus Improving customer satisfaction by exceeding the standard performance level of 75% daily. Presented and closed out 30% credit products appearing on customer profiles, exceeding the minimum rate of 25% on a monthly basis. Provided premium customer service and developed long lasting customer relationships. Promoted during the first three months from level I to level II due to high performance. Assisted in training a group of 20 entry-level bankers on presentation, products, and customer service experience. Promoted to Banker Coaching team after four months of hire due to frequent customer compliments.

Target Distribution Center (Outbound) July 2012 - July 2014: Safely and efficiently handled cartons for productive and accurate movement of merchandise into trucks to stores. Received promotion to Logistics/Transportation: (Back-up Road-show coordinator) learned how to parcel carriers between the Receiving and Shipping department and direct load/routes for drivers to stores.

Driveline Retail Merchandising June 2010 – July 2012: Verified, re-positioned and packed merchandise in different stores to improve sales e.g. Walmart, Macy’s, Family Dollar etc.

Interests: Reading, Writing, Selling

Education: Navarro College, 2012

Associates degree in Science

References available upon request

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