Senior HR Business Partner

JIGYASA KUMAR

**, *********, ********. ******* – 600053 - 805-***-****

add7x7@r.postjobfree.com Jigyasa Kumar - LinkedIn ·

PROFESSIONAL SUMMARY

Ability to deliver information in a clear and respectable manner to fellow team members and operation management

Basic computer skills and ability to use computer programs such as Microsoft word, excel, outlook

Excellent verbal and written communication skills

Ability to maintain composure under pressure

Ability to lead, delegate and motivate staff

Able to preauthorize efficiently and delegate responsibilities

Good planning and organizational skills

Strong demonstrated organization and time management skills

Excellent communication and willingness to work as a part of a team

SKILLS

Recruiting/Staffing

Strategic Workforce Planning

Talent Management

Employee Relations

Performance Management

PROFESSIONAL SYNOPSIS

MAY 2018 – TILL PRESENT

HR BUSINESS PARTNER, CSS CORP

Working closely with the operations directors and management teams to develop and deliver HR initiatives to support business objectives. Provide proactive, commercially driven HR support and guidance to the services.

Key Responsibilities and Specific Accountabilities

Contribute to and support the delivery of the HR strategy in line with business objectives

Support the development and continuous improvement of HR systems and policies in line with best practice

Drive and deliver HR initiatives to support business needs, such as talent development, employee engagement, management development, and organizational change

Work in partnership with the operational management teams to identify opportunities and areas of improvement to support improved organizational and people performance in line with business needs

Guide and coach managers on employee relations and HR issues in line with Company policies and best practice, including disciplinary, grievance, performance, redundancy and absence management

Support other roles with the HR team as required with other projects and operational issues, e.g. recruitment, payroll

Achievements

Appreciated for conducting engagement activities – inter BU

Promoted as Senior Associate - HRBP

MARCH 2012 – JUNE 2014

SR. CUSTOMER SERVICE PROFESSIONAL, SERCO GLOBAL SERVICES (BARCLAYS)

Key Responsibilities and Specific Accountabilities

Handling all banking related calls by phone and emails for Barclay Bank mortgage customers (United Kingdom).

Assist customers in relation to wire transfers, credit card payments, setting up standing orders etc.

Maintain minimum processing time to resolve issues.

Maintaining day to day call logs of self, preparing monthly reconciliation reports to the Relationship manager in Basingstoke, Up-selling of Barclays privilege products such as loans, credit cards, insurance and other services to customers.

To check facility letters upon creation for Barclays customers pertaining to Loans and Overdrafts with different set of arrangements

Achievements

Awarded the best buddy certification from onshore (Birmingham)

Best performer award for the last quarter of 2012

Best performer for 3 different months in 2013

Recognized and awarded for shouldering additional responsibilities

Onshore commendation for maintain splendid rapport and answering

queries on time and meeting deadlines with cases that require very high

priority

Recognized for rendering 100% quality on tasks, calls and emails

APRIL 2010 – FEBRUARY 2012

OFFICER (CUSTOMER CARE), ORANGE OFFSHORE SOLUTIONS

Key Responsibilities and Specific Accountabilities

To create leads for cavity and loft insulation for customers in the U.K.

Impart part time training to new agents on telephone etiquettes, monitor calls and to provide regular feedback/updates

Achievements

To create leads for cavity and loft insulation for UK customers

Maintaining 99% quality on calls

To receive and log correct information

Generated maximum quality leads

Commendation for doing a commendable job in quality and part time training

Recognized for having the overall best attendance for the training team

APRIL 2009 – APRIL 2010

CUSTOMER SERVICE OFFICER, COMMERCIAL STREET CORP

Key Responsibilities and Specific Accountabilities

Collecting and maintaining customer database for customers filing for bankruptcy.

To receive and log accurate information into the database backed up with superior quality and to provide a pleasant customer experience.

On an average handled 100-150 calls a day

Achievements

•Rated for overall quality and professionalism throughout tenure

•Good track record with attendance at work

•Known to be empathetic and courteous on calls

EDUCATION

2008 – 2011

BBA, THE GLOBAL OPEN UNIVERSITY

2020

PGP – HRM AND HR ANALYTICS

PERSONAL DETAILS

NAME: JIGYASA KUMAR

DOB: 1ST AUGUST 1985

PHONE NUMBER: 805-***-****

ADDRESS: 34, AYYAPAKKAM, AMBATTUR. CHENNAI - 600053

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