Customer Service Office
Resume:
ALI ZAMIN RAZA
Email:add6tc@r.postjobfree.com
Jaleeb al Shwaikh
KUWAIT
WORK TRACK
SUPPLY CHAIN WAREHOUSE E-COMMERECE OPERATIONS PROFESSIONAL
Chronicled success of 4 years in Ecommerce/Retail / supply chain/ / operations and management / warehouse / distribution / inventory management / packaging / process management and improvement,
Solutions oriented approach with excellent relationship management skills, successfully and consistently delivering responsibilities in the domains of Warehouse Operations, Stores Management, Inventory Control and Stock Maintenance.
Proficient in WMS (Warehouse Management system), OMS (Order management system), RMS (Retail Management System), SAP 6.0 (orjwan)
Core Competencies: Supply Chain Management Warehousing Operations Inventory Control Material Management Quality Management Team Leadership Analytical Skills
Major Projects handled
Excuted full end to end process of ecommerece warehouse opreations
Reduced order delivery TAT from average of 5 days to 1 day
Reduced PNA from average of 50% to 1 %
Open QC pick up – Reduced refund TAT from average of 16 days to 1 day.
Riva fasion.com Suprvisor E-commerce - Operations Since – FEB 2019
Key Responsibility
OUTBOUND OPERATIONS
Supervised Warehouse Outbound Operations of E Commerce Warehouse of 7000 square feet area in an WMS Environments and handling team strength of 180 indirect & 12 direct and servicing more than 1500 customer orders a day.
Planning of resource (e.g. manpower, Material handling equipment’s & space) for daily operation activity i.e. picking, dispatch, QC & vendor return.
Ensuring the adherence of QC norms laid down to check each and every order which is getting dispatched to customers.
Picking material as per the cutoffs of customer order schedule.
Ensuring the packing & dispatch section strictly as per TAT/cutoff defined. Prioritizing the NDD (next day delivery) & SDD (same day delivery).
Ensuring proper movement of material undergoing packing cancellation & shipping cancellation.
Analyzing Order cancellation
Ensuring safety norms for merchandise, Material handling equipment’s & Warehouse premises are adhered.
Co-ordination with the internal dept (e.g. Tech team, BD team & logistics team) to resolve day to day operational issues.
Promoting lean principle & 5S to eliminate waste and improve productivity.
INVENTORY CONTROL
Detailed planning & formulation of weekly cycle count (CC) / perpetual stock take.
Reviewing the warehouse preparedness checklist (clearing pending Outward, clearing returnable material list etc.) before the start of CC/ stock take.
Conducting the Cycle count, doing the RCA (root cause analysis) for high variance article & taking the corrective actions.
TEAM MANAGEMENT
Daily Planning & allocation of team members as per the requirement in key and secondary activities.
Devising KPI for my team members.
Motivating & Monitoring the team to achieve their KPIs.
Training & development of 3pl/ contract labor through continuous training session / activities.
Devising contingency manpower plan for peak season.
PRODUCTIVITY MEASUREMENT
Measuring productivity of each department against the benchmark set by the organization.
Tracking key performance indicators e.g. vehicle turnaround time in outward, task /hr in picking, manpower utilization, etc.
COST OPTIMIZATION
Daily/weekly Monitoring of key Cost elements of related to warehouse operation e.g. Manpower divided by No of orders packed, etc
Analyzing the variance and take corrective action
Boutiqaat Group (Jan 2017 to Jan2019)
WH Lead – Operations ( as inbound&outboud In charge )
Administering Warehouse and Distribution Operations of Retail Boutiqaat.com is known for E-commerce business everthing is in online dealing with (cosmetics,perfumes,accessories&Fasion)running successfully throughtout GCC countries
Achived 3500 orders both local & international to be dispatched per day
Achieved 99.5% average delivery rate on all assignments with no loss of materials.
Coordination with the parchase department for the aging goods to returned back to the vendore
Following up with customer complaints emails and satisfying the customer with delivering on time and immediate replacement if the customer received any damage products
Creating shift roaster for staff 24x7
Handling uploading/downloading of the supplies to/from warehouse ensuring optimum level of stock & bottleneck free movements along with inspection and counting,
Interfacing with suppliers for material delivery at warehouse and assuring storage of all materials in an organized manner.
Competently maintaining highest standards of customer service while giving preference to customer satisfaction & promptly resolving their problems & concerns.
Spearheading efforts across handling stores management operations, receipt of goods, storage, cataloguing, inventory and monitoring incoming/outgoing of material
Measuring the productivity of the employees on day today Basis.
Perform & manage overall operations of the Warehouse to ensure smooth and effective operations while adhering to the norms/ SOP.
Jassim Trasnport and stevedoring (JTC) Apr 2016– Dec2016
ADMIN ASSISTANCE
Coordinating daily office activities and operations to secure efficiency and compliance to company policy
Manage agendas/travel /appointements etc.for the upper management.
Attending phone calls and crosspondence (email,letters,packages etc.)
Creating and updating records and database with personnel,financial and other data in company networkto access easily.
Keep tracking stocks of office supplies and placing orders when required
Preparing and submitting timesheet to payroll for the employees and preparing presentations /proposalsas assigned by concerned manager .
Using a variety of software packages such as Microsoft office,outlook,Powerpoint excel,access,oracle database to produce correspondence and documents and to maintain presentations recirds spreadsheets and data bases
Managing,controlling and maintaing petty cash as well as invoicing
SCHOLASTICS
Bachelor of Business Admin
Computer Proficiency: Good Working knowledge of Magento,WMS, OMS & SAP, MS Office & Internet Applications
DOB: 19/04/1997
Languages Known: English, Hindi,Urdu,Arabic
Marital status: Single
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