Engineer Sales

WORK EXPERIENCE

Arcsight February **** - Present

Backline engineer / ESM SME / Sustaining Engineer / ACIA ACSA Minneapolis, Minnesota

Lead sustaining engineer for the worldwide organization supporting ArcSight ESM

Backline engineer supporting ArcSight tier 1 and tier 2, working side by side with engineering team

Triaging escalated issues involving both backend and frontend, database schema, and upgrade issues

Lead member of the performance team to troubleshoot issues within the software and in particular installations

Supporting premier customers in their day to day operations using ArcSight SIEM software

Working with development to implement fixes, develop new features and train new developers on the database schema and troubleshooting

Work with customers to implement new rules, reports, customization, and troubleshoot problems created by content including performance

Write SQL queries to gather data from the backend, as well as troubleshoot using the database, updating the database entries as needed

Aptare Inc February 2007 - February 2008

Technical Support/Implementation/Pre-Sales San Jose, California

Supporting propriety software on windows, and various UNIX platforms such as: Red Hat, HPUX, AIX, Solaris and SUSE

Working with Java and open source software

Troubleshooting and managing Oracle databases on different operating systems and acting as oracle DBA for smaller clients, as well as producing SQL queries

Have acted as project manager for various levels of projects

Working with sales, in an evaluation and presales stages

Entering bug and enhancement requests into ticketing system

Troubleshooting DNS and AD issues on mixed environments

Testing and install new instances and versions

Working on fortune 100 companies systems, ensuring little to no downtime

New Zealand Police contracted by Intergraph Inc September 2006 - February 2007

System administrator Auckland, New Zealand

Contracted to the New Zealand Police, administrating the databases and systems behind the emergency Police and Fire call taking and dispatching service

Managed the dual clustered oracle databases, making sure that if one of the databases went down that we recovered it immediately bringing it back into dual

Reduced database downtime by 29%.

Reviewed and processed tickets from the New Zealand police relating to anything from windows issues, to lotus notes, to network connectivity issues

Managing multiple complex databases

Operating a multiple domains and over 20 domain controllers

Supporting over 40 servers, 300 direct desktop computers and 500 indirect on a 24/7 basis

Provide customer service to Police as well as Management

Working with fellow technical analysts to diagnose problems

Provation Medical January 2005 - August 2006

Technical Support Engineer Minneapolis, Minnesota

Oracle database administration/troubleshooting

Working with IIS:

oTroubleshooting network, DNS, router, and active directory problems

oCreating bug and enhancement reports

oNetwork troubleshooting

oWindows XP, 2000/2003 Server/Pro, NT Administration

oWorked with nurses, doctors, project managers, and IT people

oEnter trouble tickets into remedy

SKILLS

Apache

Intermediate

IIS

Intermediate

Linux/Solaris/HPUX

Intermediate

Oracle Administration

Intermediate

SQL

Intermediate

TCP/IP DNS DHCP

Expert

Windows 98/XP/NT/2000/2003 Professional/Server

Expert

Technical Support

Expert

Remote access applications(Livemeeting/Webex/PC An

Expert

ArcSight ESM

Expert

ArcSight SmartConnectors

Intermediate

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