Catalog Manager

TIRTHANGKAR BARUAH

Email: adcvjg@r.postjobfree.com

Phone: +91-879*******

WORK EXPERIENCE

• Catalog Manager, Heads Up For Tails January, 2018 – May, 2019 Delhi, India

Responsibilities:

Managing the online catalog

Sourcing and editing website content and proofreading blog content

Liaising with various departments to ensure achievement of marketing goals Additional Responsibilities:

Supervised migration of the website from Magento to Shopify

Inventory Management

Product Development

• Assistant Manager (Catalog), Overcart.com March, 2016 – November, 2017 Gurgaon, India

Responsibilities:

Website Management – Overseeing creation of new listings, Sourcing and editing content as per website requirements

Curation of content to ensure proper visibility of products

Inventory Management – Overseeing the cataloging of inventory, and acting as a 2nd level of Quality Control

Liaising with 3rd party vendors

Research and analysis of competitor prices

Also acted as interim Category Manager for Appliances category Achievements:

Developed the entire SOP structure of the department

Joined as an Analyst and was promoted to Assistant Manager within 6 months

• Senior Customer Service Executive (E-Mail/Social Media), Myntra.com July, 2014 – August, 2015 Bangalore, India

Responsibilities:

Responding to customer emails and social media posts

Handling customer queries and complaints

Liaising with other departments to ensure timely delivery of orders

Handling post-delivery issues.

Achievements:

Jointly headed an internal team who did a Root Cause Analysis of Resolution Timeframes, which resulted in a review and modification of the KPA parameters

Was awarded the Gold Award for Exemplary Performance

• Analyst, AXA Business Services May, 2012 – November, 2013 Bangalore, India

Responsibilities:

Claims Assessment and Authorization for AXA PPP Healthcare, UK

Checking eligibility of requests for medical procedures from hospitals and specialists

Liaising with NHS and private hospitals to schedule appointments for eligible procedures

Checking eligibility and authorizing payments

Achievements:

Was consistently among the top 3 performers throughout tenure

Had the best Average Handling Time in the entire department

Headed a 5-member inter-departmental team that organized recreational events for employees EDUCATION

• F.H.S.S, Amingaon, Assam

12th Standard, Science

• Delhi University

Bachelors of Arts (English)

ACHIEVEMENTS

• State topper in Informatics Practices (CBSE board exams, Class XII)

• 1st Runners-up in Technothlon, an inter-school championship organized by IIT Guwahati for senior school students TECHNICAL SKILLS

• MS Word, Excel, Magento.

LANGUAGES KNOWN

• Assamese, English, Hindi, Bengali

HOBBIES AND INTERESTS

• Reading, Movies, Swimming, Hiking, Quizzing

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