Social Media Customer Service
Resume:
Lonnie R. Armstrong Jr.
Edinburg, TX 78539
559-***-**** (Cell)
adcrad@r.postjobfree.com
PROFESSIONAL PROFILE:
● Professional with experience in cultivating development programs and a proven ability to develop relationships and to provide excellent customer service.
● Demonstrated ability in meeting metrics goals and expanding business productivity.
● Detailed oriented, highly organized and able to multi-task in a fast-paced environment with the ability to work independently and as a team member. KNOWLEDGE, SKILLS, AND ABILITIES:
● Excellent in building and sustaining mutually beneficial relationships.
● Comfortable in a team-oriented, collaborative work environment
● Ability to handle multiple task in a demanding environment
● Ability to work independently without direct supervision
● Established problem-solving abilities and resource application.
● Good administrative skills to facilitate operations. EDUCATION
M.Ed., in Educational Studies with a Concentration in Counseling Rivier University, Nashua NH, Jan 2008
BA Degree, American Studies
Franklin Pierce University, Rindge NH, May 2006
BS Degree, Workforce Education Training and Development Southern Illinois University, Carbondale, Satellite Campus Groton CT, Dec 2015 PROFESSIONAL EXPERIENCE
Amazon, on behalf of Sustainable Talents, Technical Sourcing Recruiter (Full Time, Contract Position, 40 hours per week), DFW (Remote), July 2019 – Present.
● Support tech hiring efforts for the Premium Support team, MVP, and
● Hire Cloud Support Associates and Engineers, and Operations Managers for our offices based in Seattle, WA, Dallas, TX, and Herndon, VA.
● Develop pipeline for top secret with polygraph and solution architect roles.
● Find and engage unique and/or passive candidates through creative sourcing techniques, including internal databases, job boards, referrals, social media, and in person networking.
● Partner with members of the business to understand hiring needs.
● Maintain relationships with candidates, including inquiring about referrals when new positions become available.
● Collaborate with others on the recruiting team on initiatives and/ or hiring needs that may spike in other areas.
● Assist with recruiting events and diversity hiring efforts of AWS. Google, on behalf of Signature Consultants, Active Channels Specialist,(Full Time, Contract Position, 40 hours per week), Austin TX, Sept. 2017 – June 2019.
● Understand functional hiring needs of hiring managers, position specifications and search requirements to improve partners candidate interest rate and maintain a 90% contact rate for employee referred candidates.
● Sourced for technical and non-technical roles in the Global Business area.
● Monitor, review and take-action on the daily influx of candidate resumes for multiple requisitions within 48 hours per service agreement with partners.
● Hired for software engineers and University Graduate engineer roles.
● Partner closely with recruiters/sourcers to derive mutually agreeable selection criteria, receive and action feedback, and deliver a high level of customer service every time.
● Maintain responsibility for entry, maintenance, and integrity of data in Google’s applicant tracking system.
● Partner with recruiters, hiring managers and team members to generate ideas, leverage resources, rewrite job descriptions to match industry standards, meet industry and partner needs.
● Share information that facilitates an effective screening and candidate sharing process.
● Focus on continuous improvement by solving problems and producing solutions. Offer suggestions, new ideas or alternatives to improve or modify work processes. ADDITIONAL EXPERIENCE
● Middlesex Community College, Senior Special Programs Veterans Resource Center Coordinator, Lowell/Bedford MA, Full- time, 37.5 hours per week, July16 – Sept.17.
● Humanities and Social Science Achievement Coach, Humanities and Social Sciences Department Middlesex Community College, Lowell MA, Part-time, 30 hours per week, Jan14 – July16.
● UPS, Human Resources Internship, 25 hours per week, May 2016 – July 2016.
● US Department of Defense, Education and Training Specialist, Fleet and Family Support Center (FFSC), NLON Submarine Base Groton CT, Department of the Navy, Full-time, 40 hours per week, Jan 2013 – Oct 2013
● Lasell College, Undergraduate Academic Advisor, Academic Advising Center, Full-time, 37.5 hours per week, Sept 2010 –Jan 2013.
● Lasell College, Career Counselor, Career Services Department, Full-time, 37.5 hours per week, Aug 2008 – Sept 2010
● Department of Veteran Affairs, Medical Support Assistance, Full-time, 40 hours per week, Mar 2008 – Aug 2008
● Department of the Navy, Member of the United States Armed Forces, Full-time Dec 1997- Feb 2004, Honorable Discharge.
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