Collections Specialist

Richard Antonio Loaiza

Union, NJ *****

973-***-**** · Email: adcqss@r.postjobfree.com

Experienced customer service and accounting professional seeking a collections role where I can further my management background while creating potential growth for the organization. With a winner mentality, I plan to be an asset.

PROFESSIONAL EXPERIENCE

Credit Analyst/Collector 12/2017 to Present

DSV, Clark, NJ

·Effectively respond to internal and external inquiries via email and phone in a timely manner, while managing over 400 accounts.

·Research unsettled account balance that is completely or partially unpaid. Negotiate settlements and monitor pay progress.

·Determine and implement parameters to identify fraudulent orders to reduce frequency. Conduct research and investigations into fraudulent account activities.

·Keep up to date with all company credit and collection protocols.

Collections Lead/Accounts Receivable Coordinator 08/2016 to 12/2017

Gotham City Orthopedics, Clifton, NJ

·Create daily logs provided to facilities for patients with balance scheduled for appointments.

·Perform month end reconciliation, credit checks and research/resolve payment discrepancies.

·Recommended department process improvements as needed, decreased stationary costs by 20%.

·Invoice processing and distribution, as well as, collect on patient balances.

·Prepared aging reports to identify status of receivables/collections efforts on delinquent accounts.

Medical Biller/Self Pay Representative 04/2015 to 08/2016

MedAssets, Saddle River, NJ

·Resolve credit balance accounts, review and process patient refunds.

·Follow up with charity care applications, advise patients of approval status.

·Prepare weekly log sheets for in-house payments made.

·Manage Self Pay and high dollar patient accounts and negotiate final balance obligations.

·Answer all patient/insurance/legal questions and concerns.

Medical Biller/Collector 03/2012 to 04/2015

Sportscare Institute, East Hanover, NJ

·Experienced in BCBS, Commercial, Medicare and Medicaid.

·Ability to interpret and process EOBs, correct and re-submit rejected and denied claims.

·Adjust and apply insurance payments, have claims reprocessed if needed.

·Fulfill insurance eligibility verification and submit claims on UB-04 and CMS-1500 forms.

·Enter patient encounter information including ICD-9/10 Diagnosis and CPT codes.

EDUCATION

B.S. in Business Management (Graduated 12/2009)

Bloomfield College, Bloomfield, NJ

Professional Diploma in Digital Marketing (Completed in 09/2018)

Shaw Academy

SKILLS AND PROFESSIONAL DEVELOPMENT

Adept in use of Microsoft Office, SAP, Centricity, Exscribe, Devix, Medics, CMD, Webpt, Navinet, Epaces, Passport, etc.

Fluent in Spanish (Reading/Writing/Speaking)

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