Manager Project

Lakshmana Kumar Gubendran Ph: +1-570-***-****

Professional Summary

13+ years of experience in software testing and quality assurance, which includes Functional, Automation, Regression, System, Integration, UAT Coordinator and End to End testing on Web based Applications.

Specialized in SDLC, Waterfall, Agile, Salesforce CRM Testing, Mobile Testing, IVR Testing, Web Application Testing, Functional, Regression, SIT, RBT, User Acceptance Testing.

Strong knowledge in Policy Administration, Life Science and hands on experience.

5+ Years of experience in Salesforce Application testing which is using components such as Sales, Profile, Leads, Accounts, Opportunities, Cases, Call logs, Email to Case, Web to Case and CRM Concepts (Lightning & Classic) versions.

Perform Integration and downstream system validation with Salesforce applications.

Good knowledge in web services testing using SOAP UI

Having Knowledge about Healthcare FACETS System.

Strong experience in Quality Center/ALM for application test life cycle management including planning, organizing and execution.

Worked on various End to End Project Proposals, Managed Service Models and presented to clients.

Excellent knowledge in team management activities involve project planning, co-ordination, resolution of issues, client interaction, preparing test reports and conducting reviews including offshore/onsite team coordination activities.

Expert in Project and Delivery Management, Client Management, Quality and Risk Management, Defect Management, Project audits and Global delivery.

Possess proficiency in creating the project status reports and project metrics collection and ability to perform efficiently in team and individually.

Have hands on experience in Database and ETL testing.

Experience in developing test plan, test procedures, test strategies, test completion report, test metrics, test scripts, test cases and root cause analysis.

Worked at Client Site (USA) for more than 8 years as a Test Manager/Test Lead/UAT Coordinator Role and was managing onshore, offshore testing teams and solely accountable for end to end testing deliveries for business-critical Projects.

Well versed in Planning & Strategy, Metrics, SLAs, Client status reporting and presentation

Capable of delivering large-scale software and web development projects on-time, and on budget, by effectively collaborating, facilitating, leading, and mentoring multiple teams.

Played UAT Coordinator Role for multiple projects and coordinates with Business partners by providing the QA to UAT turnover document, necessary data support, Environment setup readiness and obtaining the UAT sign off

Education:

Master of Computer Application

Graduate Bachelor of Commerce.

OTHER SOFTWARE COURSES/CERTIFICATION

No

Name of Institution

Diploma (or) Certificate Details

1

Salesforce Certified

Platform App Builder

2

Scrum Assembly

ISM (International Scrum Master)

3

GNIIT – Software Engineering

NIIT

4

Microsoft

MCP (Microsoft Certification Program) SQL Server

5

AICPCU-IIA

INS 021-Property and Liability insurance principles

6

LOMA

AAPA273 (Annuities)

7

ISEB-ISTQB

Software Testing

8

Cognizant CCP

Mobile Testing

EMPLOYMENT HISTORY:

Name of the Company

Designation

From

To

Duration

Cognizant Technology Solutions

Manager-Projects

04/30/2010

Till Date

9.3 Years

Syntel

Analyst Programmer

01/14/2008

04/01/2010

2.3 Years

Adrenalin – Polaris Group Tech

Junior System Engineer

02/19/2007

01/09/2008

1 Year

DURATION OF THE PROJECT: 117 Months (9.9 Years)

PROJECT PROFILE:

Projects

Prudential Insurance Co. Of America, Juno Therapeutics – Bristol-Myers Squibb company

Duration

05/05/2010 – Till date

Current Location

Seattle, Washington

Hardware

Windows 10

Technologies & Tools

Salesforce, Web Services, SOQL, API tools (Data loader), Force.com

PROJECT DESCRIPTION:

CMI Application is developed for annuities line of business to maintain Accounts, Contacts, Leads, Opportunities, Activities, etc. Case management application is used by customer service representatives and back office team to create and process the cases for the end customers. Integrations and Middleware (ESB) have been built to interact with multiple applications such as policy administration, etc.

Work Experience/Roles & Responsibilities

Role: Test Manager/ Test Lead/UAT Coordinator

As a Test Lead/Test Manager responsible for Requirement Analysis, Test Estimation, Capacity planning, Pre and Post Test Cases Reviews, Requirement Traceability Matrix, Status and Test Closure Reporting, Projects/Release metrics preparation & presentation and Client & Stakeholder collaboration.

Coordinate with product owner to identify the short term and long-term project goals. Accordingly allocate testing resources to achieve the goals.

As a Test Lead in the project; Designing test cases and performing Progression, Manual & Automation Regression, SIT, UAT, and Production testing on different applications (CRM and Non-CRM based) developed or customized for the client, and providing support to end user.

Involve in Salesforce QA testing, IVR testing, Data Conversion/Migration testing, System integration, Validated System testing & UAT Testing.

Direct and participate in Automation scripting, and execution of regression test suite using QTP/UFT.

Conduct/Facilitate Defect Triage to discuss the issues with stakeholders, plan for the next step and act on the outcome of triage discussion to take the issues to the closure.

Played UAT Coordinator Role for multiple projects and coordinates with Business partners by providing the QA to UAT turnover document, necessary data support, Environment setup readiness and obtaining the UAT sign off.

Working as an ALM Admin and managing various process/updates in ALM.

Participate in business and functional requirements review meetings, which involves devising, strategizing, and explaining technical specifications and the way to achieve customized software solutions.

Liaising with various stakeholders, keeping required stakeholders informed in case of foreseen scheduled variance/delays, issues/concerns/risks and work together to mitigate any risk.

Interacting with client leadership on a day-to-day basis for all project activities.

Prepare and review all project reports such as SLA/KPIs, Defect, RCA metrics, and Release closure with clients on a weekly/monthly call and getting their signoff.

Perform escalation management and drive issues to the closure.

Role: Test Lead/ Sr. Tester

Led the end to end QA delivery i.e. requirement analysis, planning, estimation, design, execution, automation scripting, defect and release management, review daily work progress, daily and weekly status reporting, preparation and reporting of SLA and KPI metrics, and Governance report to stakeholders.

Direct and performed Integration, Functional, and Regression testing, automation script execution using QTP/UFT.

Responsible for defect tracking using HP ALM, Triaging with respective teams and defect closure.

Responsible for UAT and Production deployment support activity i.e. test suite & test plan creation, resource allocation, execution, and status reporting to stakeholders for every release.

Track UAT and Production issues and work with respective teams to provide resolution.

Coordinate and perform the review of High-level and Low-level design, test plan, and test cases

Carried out and facilitated trainings on various technologies and domain aspects. Served as a key liaison between offshore and onshore teams.

Coordination among testing, development, OPS, support, and business team members.

Also responsible for tool innovation to improve quality and delivery.

Handle the Risk, quality, and communication management for the project.

Define and Implement various processes to make the team effective in delivering the best.

Responsible to plan knowledge transfer session for team members and prepare them for business delivery.

DURATION OF THE PROJECT: 27 Months

PROJECT PROFILE:

Project Title

CNA Insurance – CNA Central

Duration

01/14/2008 – 04/01/2010

Location

Syntel, Prince Info city, Chennai – India

Hardware

Windows 10

Programming Languages

Java, SQL Server and XML scripting, HP ALM

PROJECT DESCRIPTION:

CNA Central is a web-based application extensively and specifically used by CNA-Insurance Company to efficiently manage package policies by providing user friendly front-end and quick response time for various activities like Policy issuance, renewal.

CLIENT DESCRIPTION:

CNA Financial Corporation is a financial corporation based in Chicago, Illinois, United States, the primary business focus of CNA is to provide commercial property and casualty insurance to businesses and professionals. CNA markets its products and services primarily through independent agents and brokers.

ROLES AND RESPONSIBILITIES:

Role: Sr. Tester

Responsible for creating the Estimation for Projects, Planning for Team and tracking the project related metrics.

Preparing Test Strategy, Test Scenarios and Test cases.

Participate in Strategic program level meetings and design walkthrough meeting to ensure goal and objectives of the scope of services is met.

Performs Functional, Integration and end to end validations for the new changes introduced in the system to ensure integrity.

Responsible for Tracking and reporting the defects using ALM.

Participate in Defect Triage discussion.

Allocating the task for the team members and coordinating with Onsite counterpart.

Played a major role in Idea Campaign for the innovations.

PROJECT PROFILE:

Project Title

Human Resource Management System

Duration

02/19/2007 – 01/09/2008

Location

Polaris House, Chennai – India.

Hardware

Windows 98 / XP, Vista

Programming Languages

C#, SQL, Quality Center

PROJECT DESCRIPTION:

Adrenalin is web-based business-to-employee software for Human Resources, Employee and Manager Self Service, Employee Work Process Automation and Analytical Reports.

ROLES AND RESPONSIBILITIES:

Responsible for Preparing Test Plan, Test Cases, Traceability Matrix.

Performing Functional Testing, Regression Testing using automation and Verification / validation Testing.

Responsible for Writing and executing test cases. Identifying the defects and reported using Quality Center.

Responsible for preparing Status Report, Summary report and Project metrics.

Ensure test case design quality, test effectiveness & execution productivity to meet the planned timelines and provide walkthrough of the test deliverables to the customer and obtain sign off.

Communicating with Test Lead or Manager and client via mail/telecon about Weekly testing activity and future test activities.

DURATION OF THE PROJECT: 12 Months.

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