Desktop Support Customer Service
Resume:
BOBBY
WU
adcomy@r.postjobfree.com
Drive, Unit 41
Palm Springs, CA 92264
SKILLS
• Windows PCs and Mac
computers
• Network printers
• Smartphone devices
• Network (LAN/WiFi)
administration
• Hardware/Software
troubleshooting
• Remote computing
• Network security
• Video conference call setup
• End user IT support
EDUCATION
University of Southern
California
Los Angeles, CA • 1999
Master of Arts: Linguistics
PROFESSIONAL SUMMARY
• Many years of network experience in laptop/desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of computers and servers
• In-depth knowledge of latest Windows OS, network administration, Microsoft Office 2010-2019, and latest Mac OS
• Customer-oriented and skilled at relating to and connecting with people from all backgrounds
• Committed to ensuring smooth communication between staff, clients, and management Dedicated to providing the highest quality customer service
• Reliable Network Analyst skilled in designing and implementing IT systems and network configuration
• A+ and Microsoft OS certified
WORK HISTORY
Gibson Dunn & Crutcher LLP - Information Systems
Support Specialist
San Francisco, CA • 02/2006 - 02/2020
• Maintain network switch, router, server, and various hardware and software directly or through equipment manufacturer warranty
• Configure and deploy IT hardware and software in busy office of 200 employees, including but not limited to laptops, printers, smartphone devices
• Set up, maintain, and troubleshoot local and network printers, scanners, and Cisco, Zoom, WebEx video
conference/audio-visual systems
• Perform backup operations, work with network switches, server, operating systems, and troubleshoot Citrix and VPN remote access
• Maintain operational availability of all computer related equipment and IS resources, including PCs, Macs,
printers, smartphones, servers, network infrastructure, and audio-visual systems
• Respond to help calls, diagnose and resolve PC/Mac Institute of Computer
Technology
Los Angeles, CA • 2000
Associate degree: Information
Technology
hardware and software problems reported by end-users or through Help Desk in timely manner
• Conduct new employee training/orientation
Holland & Knight - Technical Support Analyst/Trainer San Francisco, CA • 12/2000 - 02/2006
• Set up, update, and maintain users' network accounts and email groups
• Support remote computing such as VPN and smartphones
• Conduct new employee training/orientation
• Provide all levels of end user support on hardware and software programs
REFERENCES
Furnished upon request
.
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