Service Representative Customer

Truman Dowdy ph: 281-***-****

***** **** ****, ********, ** 77355 email: adcmfs@r.postjobfree.com

WORKPLACE SKILLS

●Exceptional interpersonal skills

●Excellent internet research skills

●Excellent written and spoken communication

●Highly proficient with desktop applications (MS Office and Publisher, Google Apps, Adobe Acrobat)

●Some familiarity with Sharepoint and OneDrive

●Comfortable learning new software

●Comfortable working with both Macs and PCs

●Hardware installation and troubleshooting experience

●Adaptable to working collaboratively or independently

●Comfortable with Excel sheets and formulas

●Strong multitasking abilities

WORK EXPERIENCE

Production Specialist, Lexitas, Houston, TX (November 2019 – March 2020)

Scan and manage exhibits and transcripts from depositions for civil cases

Ship and email exhibits and transcripts to ordering attorneys

File jobs after they are concluded

Intern, Curriculum Associates, North Billerica, MA (June 2019 – November 2019)

Provide administrative and editorial support to the Product Development and Operations team

Reconcile differences in changes to Ready® Classroom page proofs in preparation for Spanish translation

Customer Service Representative, Sip Hip Hooray, Pinehurst, TX (July 2016 – June 2019)

Implemented content management system to better manage and automate day-to-day processes

Updated listings for products on online sales platform

Circulated custom proofs between customers and graphic artists

Provided support for shipping and administrative tasks

Intern, Curriculum Associates, North Billerica, MA (May 2016 - August 2016)

Provided administrative and data entry support to the Product Development and Operations team

Collected and tracked data for multiple custom versions of Ready® Math using in-house CMS

Customer Service Representative, Grande Tamales, Tomball, TX (February 2015 - May 2015)

Delivered exceptional, friendly, and fast service

Accurately recorded orders and operated cash register

Represented restaurant at grocery store demonstrations and farmers markets

Customer Service Representative, Papa John's Pizza, Tomball, TX (February 2012 - November 2014)

Received customer orders from online system, phone, and in person; operated cash register for in person orders

Assisted kitchen staff with various tasks

Cleaned and sanitized kitchen areas, equipment, utensils, and silverware, meeting health department standards

EDUCATION

B.A. Liberal Arts

Austin College, Sherman, TX, May 2019 (Overall GPA: 3.0)

Double major: Music Composition; East Asian Studies, Emphasis in Japanese Language and Culture

HONORS

Verta Eckman Memorial Fellowship recipient, 2016-2018

Academic scholarship recipient, 2015-2019

Music scholarship recipient, 2015-2019

Treasurer, Delta Omicron, Austin College

OTHER EXPERIENCE AND SKILLS

Experience reading and writing formal and conversational Japanese

Familiarity with French

Member, ASCAP and Society of Composers, Inc

Greater Texoma Jazz Ensemble member

Austin College Wind Orchestra member

Assistant Instructor, Tomball Trombone Institute

Assistant at Boys and Girls Club, Sherman, TX

Assistant at Kids Club, Tomball, TX

Multiple year Youth Facilitator, Lone Star Leadership Academy

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