French Customer Service Representative

RESUME

Gracias Audrey dovet kouniangana

*** ******* ***** *******, ********* City. 096********. adchnt@r.postjobfree.com

Pre-professional experience and Responsibilities:

Logistics Assistant Manager

STX Corporation (Asperbras Congo), Projet Eau Pour Tous. Jul 2015 – April 2016

Receiving and checking deliveries to ensure that the correct amount and types of stocks is delivered.

Signing delivery notes upon receipt of constructions materials delivery, reporting all breakages and spills.

Unpacking items and arranging these on shelves, loading and unloading cement, gravel and sand for construction of different sites.

Management of assembly team, responsible for the refueling of all vehicles

Deployment of technical processes for the construction of kits “Eau Pour Tous”

Managing and planning transportation of all the camp

Supervise, coach and train warehouse workforce

Resolve any arising problems or complaints

Prepare and complete orders for delivery or pickup according to the schedule

Perform inventory controls and quality standards high for audits

Communicate and cooperate with supervisors and coworkers

Bilingual Customer Service Representative

Telus International Philippines (December 02, 2019 to current)

greeting all customers with a smile and enthusiasm.

Identify customer’s needs, clarified information, research every issue and provided solutions and alternatives.

Promptly responded to all general enquiries from customers via telephone and emails

Respond to questions and concerns to evaluate needs and determine best options.

Counsel customers on options for service and coverage.

Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

Educated customers on products, services to ensure overall communication.

Qualifications:

Diploma in Shipping and Logistics

Pinnacle College (June 2016 – July 2018) Accra – Ghana

Advanced Diploma in Tourism and Travel Services Management

Negasty College of Aviation (May 2012 – October 2015) Accra – Ghana

Certificate in Office Management

Language World and Computer College (September 2010 - October 2011)

SKILLS:

The ability to think logically.

Excellent listening and questioning skills combined with the ability to interact confidentially with customers to establish what the problem is and explain the solution.

The ability to work well in a team and under pressure.

Problem solving skills.

Customer service excellence

Attention to detail.

Eager to learn.

Time management skills

Attentiveness

Personal skills:

French: native

English: written, reading and speaking.

Contact this candidate