Customer Service & Logistics

Jennifer Franco

**** ****** ***, **********, ***** 916-***-**** adchgg@r.postjobfree.com

OBJECTIVE

I am an administrative specialist with over 15 years of professional experience working in fast-paced, high-pressure environments. My extensive background in customer relations has best prepared me for professions which foreground my leadership experience, my creativity, and my advanced problem-solving skills.

EXPERIENCE

CLAIMS EXAMINER HEALTHNET FEDERAL SERVICES-CONTRACTED BY WHOLBERG MICHAELSON 2025 AEROJET RD. RANCHO CORDOVA, CA. 95742

SEPTEMBER 2019 TO CURRENT

· Special project work as needed by Management to meet contract requirements with the Veteran’s Administration.

· Invoicing the Veteran’s Administration for health insurance claims paid on their behalf by Centene Corporation, Healthnet’s parent company.

· Manual entry of claims into one of Healthnet’s several proprietary databases.

· Regular processing of medical insurance claims, requiring a working familiarity with ICD-10 medical coding and the ability to match a patient’s registered authorizations to those procedures being billed.

DMV TITLE CLERK COPART

8687 WEYAND AVE, SACRAMENTO, CA. 95825

NOVEMBER 2017 TO MAY 2019

· Preparing and submitting the DMV applications necessary for acquiring salvage and duplicate titles.

· Maintaining customer files to ensure that titles are processed and transferred in an efficient manner.

· Providing front-facing customer service, primarily concerned with the titling of salvaged vehicles.

· Receiving sensitive documentation and requesting additional materials when necessary.

· Maintaining a complex filing system for pending transactions.

· Frequently organizing and executing special projects to maintain an exceptional level of service with our customer base.

CASHIER/CHECKER NUGGET MARKETS

1040 FLORIN RD, SACRAMENTO, CA. 95831

OCTOBER 2015 TO NOVEMBER 2017

· Direct and daily guest service management, sales promotion.

· Maintaining familiarity with product codes used to price various grocery items.

· Managing and securing a balanced till.

CUSTOMER SERVICE MANAGER TRINITY FRESH DISTRIBUTION 8200 BERRY AVE, STE 140, SACRAMENTO, CA. 95828

DECEMBER 2008 TO FEBRUARY 2015

· Staffed, trained, and managed an eight-person call center, processing orders and providing a large customer base with landmark customer service.

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· Worked with multiple parties to oversee and manage projects from initiation to completion, organizing special orders and events within multiple departments.

· Developed department standards, including all Standard Operating Procedures and daily task checklists, for the Customer Service Team.

· Completed yearly departmental budgets and monitored throughout the year to assure no unnecessary costs incurred within the department.

INTERIM TRANSPORTATION MANAGER TRINITY FRESH DISTRIBUTION 8200 BERRY AVE, STE 140, SACRAMENTO, CA. 95828

JULY 2010 TO APRIL 2014

· Due to changing business models, created a statewide produce distribution system where one did not previously exist.

· Managed a fleet of more than 20 vehicles throughout the state of California and Texas, with multiple Distribution Centers, increasing on-time deliveries by 25 percent.

· Created and implemented a new system to maintain driver files, log books, schedules, and vehicle maintenance records for as many as 40 employees.

· Designed profitable and dynamic routes, as well as booking outside freight as needed.

· Created all Standard Operating Procedures used in the training of employees for new Distribution Centers.

· Implemented a new payroll tracking system that effectively reduced overtime and double time, and provided a cost savings of thousands of dollars annually.

· Developed department cost control budget.

· Coached all drivers on customer service related skills, overwhelmingly increasing customer satisfaction.

· Provided 24/7 on-call support to all Operations staff and drivers for complex, time-sensitive issues.

· Actively sought training materials and expanded education on OTR regulations via the California Trucking Association and the Department of Transportation. CUSTOMER SERVICE MANAGER JC PRODUCE LLC

3880 SEAPORT BLVD, WEST SACRAMENTO, CA. 95691

MAY 2003 TO NOVEMBER 2008

· Promoted twice internally within two years, moving from an entry level CSR position to Customer Service Manager.

· Managed a high-volume call center, overseeing day-to-day functions and customer requests.

· Developed customer-focused programs and policies and implemented a new method of staff evaluation in annual performance reviews.

· Developed specialized reports to determine customer satisfaction level.

· Streamlined weekly and monthly billing processes for outside vendors. TECHNOLOGY SKILLS

Highly proficient in the following:

· PC/Apple

· MS Office Suite

· MS Outlook

· 10 key – 155

keystrokes per

minute

· Typing – 65 WPM

· Knowledgeable on

Inventory and POS

software

REFERENCES

Janae Wilson – Facilities Analyst, Sutter Health Information Services 916-***-**** Lynne Krause – Outside Sales Representative, Crystal Dairy Co. 916-***-**** Morris Loller –Transportation Manager, Shamrock Foods 916-***-**** Page 2

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