Manager Customer Service

MAX HENRY

DISTRICT MANAGER

adch6p@r.postjobfree.com 562-***-****

LinkedIn/Max Henry Bellflower, CA 90706

PROFILE

A versatile and empowering District Manager, expert in customer service, talent acquisition, training, project management, business development and schedule coordination. A creative problem-solver with exceptional interpersonal skills, I am expert in budgeting, KPI analysis and building customer relationships.

AREAS OF EXPERTISE

Customer Service Management

Scheduling Manager/Coordinator

Experienced Multi Unit Manager

Led a 20 Million Dollar Revenue District

Public Presentation Skills

Led 200 Direct Reports

Budgeting/General Accounting

Sales Team Engagement and Coaching

Transportation/Manufacturing Logistics

Talent Acquisition and Development

EDUCATION

B.A., Business Administration

Griffin College

Bellevue, WA

PROFESSIONAL TRAINING

Microsoft Office Suite SAP Ulti-Pro

Kronos

AWARDS RECONGNITION

Dunn Edwards ACE Award Winner Manager of the Year, 2017

Hollywood Video Western Region District Manager of the Year, 2012

Hollywood Video Training Retention Award Winner, 2003-2006

PROFESSIONAL EXPERIENCE

Store Operations Manager/Regional Fleet Coordinator 4/2013 to 7/2019

Dunn Edwards Paint, Orange, CA

Drive market share and profitability launching new coverage areas and new client acquisition. Manage partner relationships to ensure operational efficiency and growth. Troubleshoot operational issues with an analytical, data-driven mindset. Create annual budget, tracking all expenses and maintaining appropriate inventory and staff levels.

Generate budgets, analyze P&L statements and strategize business growth

Address and resolve all customer inquiries and customer service issues

Increase market share and profitability through direct business outreach

Monitor KPI’s to ensure operational flow, profitability and market growth

Recruit store management and retail staff. Complete annual review process, counseling employees and devising career development paths.

Coordinate staff schedule, monitor labor cost tracking and process payroll

Ensure HOA regulations are observed in all relevant customer transactions

Oversee bi-annual store inventories, devising strategies to eliminate shrinkage loss. Maintain daily inventory cycle counts

Facilitate customer service strategies, devising regional compliance solutions

Coordinate collection and transport of recycled paint products and toxic waste

Ensure client requests and corporate projects are addressed in a timely manner

Research billing disputes, ensuring accurate cost accounting of all P&L line items

Oversee regional vehicle fleet, tracking fuel and maintenance costs

District Manager/ Corporate Trainer 9/1994 to 3/2013

Hollywood Video, Lakewood, CA

P & L responsibility for a 16 location District team, comprising 20 million dollars in annual sales. Coordinated key responsibilities and practices with store management teams, ensuring smooth operational flow. Generated annual budgets, analyzed P&L statements, reviewed capital expenditures, and strategized business growth. Oversaw maintenance of accurate inventory records. Directed operations to achieve service and profitability objectives. Coached, trained, and developed Store Managers, and team members. Pioneered the “Quartermaster Program,” delivering a 44% savings on supply costs.

Write Annual Budget expenses and costs to gauge future spending

P&L responsibility for 16 locations and 200 associates

Facilitated brand integration for Game Crazy store within store brand launch.

Pioneered the “Quartermaster Program,” resulting in 44% supply cost savings

Recruit store management and staff. Complete annual review process, counseling employees and devising career development path

Manage Hollywood Video corporate franchisee relationships

Develop and execute training programs for 90 Southern California locations

Address and resolve all customer inquiries and customer service issues

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