ITTechnician

Eric Delgado

Phone: 754-***-****

Email: adcczt@r.postjobfree.com

Summary of Qualifications

Experienced, versatile, solutions driven IT specialist with extensive mastery in a wide variety of hardware environments and applications. Technically proficient in Powershell, Windows OS and Microsoft applications. Adept with Windows operating systems 7-10, Server 2003-2016 and Active Directory. Supportive and enthusiastic team player eager to tackle challenges, streamline processes, and focus on problem resolution to enhance business value. Superior record in leading multiple projects to deliver ambitious performance targets. Technical Expertise

Software: Microsoft Suite, Citrix, Lotus Notes, SAP, MES, VMware, Avaya CM, Shadowprotect SPX Operating Systems: MS Windows XP, 7, 10, Android, IOS Hardware: HP, Dell, Lenovo servers. Avaya PBX, Cisco and Meru Switches and Routers. PFsense, Sonicwall firewalls. Unifi APs.

Programming: PowerShell, Visual Basic, Batch

Certifications

● Comptia A+ Career ID: COMP001020784144

● HP Hardware Maintenance

● Lenovo Hardware Maintenance

Professional Experience

MyITpros, Austin, TX

March 2019 - March 2020

Help Desk

● Ticket management using Connectwise for MSP

● Hardware/Software support for multiple clients

● Management of virtual machines in VMware, Hyper-V and MS Azure

● Procurement of hardware for end user devices, servers and network equipment

● Project management for implementation of servers and network equipment

● Configured and managed local and offsite backups

● User account management via LDAP

● Technical document creation and management of SOPS

● Designated as primary technician for multiple clients. Responsible for process improvement, technical recommendations and project implementation for major infrastructure changes. Met business owners in person on a regular business to discuss technical needs and review performance of technicians

● Worked with multiple 3rd party vendors to provide solutions to issues out of scope of normal support

● Installed servers and network equipment at client sites

● Worked with ISPs to upgrade internet connections for multiple clients

● Installed and configured firewalls

● Participated in rotating on-call schedule providing after hours phone and on-site support Coty Inc. (Previously Proctor and Gamble), Hunt Valley, MD October 2017 - February 2019

Enterprise Client Support

● Ticket management using Remedy

● Hardware/Software support

● Account provisioning and modification in various environments including active directory

● Avaya analog, digital and IP phone setup, management and troubleshooting

● Xerox/HP Printer and print queue management

● Windows server management including back-ups and restores

● Provisioning of virtual machines in VMware/Vsphere

● Server and switch hardware install and maintenance

● A/V setup and troubleshooting

● Task automation and reports scripted with Powershell

● Technical consulting to managers and site leads for IT purchases

● Knowledgebase and technical documentation creation

● Asset Management

Procter & Gamble., Hunt Valley, MD

May 2016 - October 2017

Break Fix Technician

● Support all hardware repair needs of users

● Application support

● Image and deploy new PCs

● Manage part shipments and e-waste recycling

● Ticket management using Service Now

● Server backups

Ryder System Inc., Miami, FL

March 2015 - July 2015

Desktop Support

• Imaged desktops and laptops with standard image

• Configured various applications for use by users

• Performed inventory of machines to be disposed

• Replaced faulty parts on desktops and laptops

Embraer Aircraft Defense and Security, Inc., Jacksonville, FL August 2013 – February 2014

IT Support Analyst II

• Facilitated IT startup of new facility

• Ordered and configured computer equipment such as laptops, scanners, printers and plotters.

• Managed print servers

• Provisioned accounts for new employees

• Provided training for company specific applications

• Provided support to remote users via phone or remote connect.

• Managed A/V systems

• Created reference documents for new employees

Embraer Aircraft Holding, Inc., Ft. Lauderdale, FL August 2010 – August 2013

IT Support Analyst I

• Provided technical support to both local and remote customers using Windows XP, Vista and 7 by phone or remote connection.

• Dispatched technician to site if issue could not be resolved remotely.

• Provided application support for all Microsoft and company hosted applications.

• Performed maintenance on computer hardware such as replacing faulty components or upgrading hardware.

• Worked extensively with Active Directory managing user profiles and resetting passwords.

• Managed A/V system used for video conferencing and company-wide presentations.

• Wrote knowledgebase articles with detailed instructions on how to resolve common technical issues.

• Lead projects to improve processes on some services provided by IT to customers.

• Provided IT orientation for new employees instructing them on how to use certain applications. Education

McFatter Technical College, Davie, FL - 2014

● Network Support Services Program

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