Manager Program

ANTHONY STRAMBLER

Hartford, CT ***** 860-***-**** adc34e@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic and hardworking professional who is organized, motivated and team player. Independent problem

solver with exceptional communication skills that enjoys providing assistance to those in need. Also, works

well to meet goals, deadlines and delivers quality work.

SKILLS

• • Microsoft Office

Project planning

• • Network Monitoring

Technical, analytical and critical thinker

• • Computer and Printer installation

Mainframe navigation and password resets

• Change management and Incident management

WORK HISTORY

Field Support Representative/Printer Technician, 09/2019 to 01/2020

Compunnel Staffing/Ricoh – Hartford, CT

• Assist Site Manager or Supervisor in offering suggestions for improvement.

• Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site

Branding as directed by Site Manager or Supervisor.

• Collects data for the completion of the monthly Management Report as directed by the Site Manager or

Site Supervisor.

• Orders paper, toner and other supplies as directed by Site Manager or Supervisor.

• Processes all incoming and outgoing mail.

• Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging

and processing shipments for delivery to multiple locations.

• Filing and labeling of documents and other materials for storage and retrieval.

• Shipping and Receiving, including the movement of boxes and or equipment.

• Assist in the coordinating of work assignments to meet specific deadlines and service deliverables.

• Performs basic troubleshooting and installation of all printers and copiers ensuring Network and Faxing

capability.

• Programming of IP, Subnet and DNS Addresses also ensuring the Networking of Copiers, Printers, Fax

and Scanning.

• Responsible for mapping printers and copiers to computers and laptops.

Computer Operator, 10/2014 to 05/2018

CSC At Pratt And Whitney – East Hartford, CT

• Enters commands on computers, tape drives, printers, data communications equipment and plotters to

integrate and operate equipment.

• Interfaces with customers to ensure that the servers are functioning and gather information about new

server requirements. Interfaces with vendors as appropriate to expedite resolution matters and

significance.

• Observes and researches peripheral equipment and error messages displayed on monitor to detect faulty

output or machine stoppages. Investigates, evaluates and resolves issues as necessary to maintain issues

as necessary to maintain job production.

• Maintains audit trail job activities and status to document productivity. Maintains specific quality

records to ensure standards are met.

• Monitors and maintains production job schedule and ensure the schedule is adhered to in order to

maintain performance.

• Performs scheduled, such as daily, weekly, or nightly backups on systems in order to maintain

production.

• Monitors and computes customer data file restores to ensure the data are current and accurate.

• Utilizes standard management tools to record discrepancies in the environment. Analyzes and evaluates

incident reports and makes recommendations to reduce incident rate.

• Assist workers in classifying, cataloging and maintaining tapes to oversee and maintain computer

operations.

Technical Technician, 06/2014 to 08/2014

Konica Minolta Windsor, Connecticut

• Provide first line response to simple inquiries requiring quick fix solutions from our End User Phone

Queue.

• Utilization of call tracking system and solution development.

• Opened tickets and checked databases to ascertain simple proven methodologies to properly bring

technical problem to immediate resolution.

• Effectively communicated this resolution to the customer, Record and close call.

• Escalated any call for which a quick fix solution is not found in the database.

• Provided minimal hardware and software technical support for Konica Minolta products and network

environments.

• Have and understanding of Konica Minolta Products.

• Stayed current with new products, technologies, operating systems and desktop publishing applications

in our industry.

• Provided first tier troubleshooting for all KMBS Printer products.

EAD Technician, 05/2014 to 06/2014

TRI-Staff/Arrow Electronics – Windsor, CT

• Performed set up and testing of PC monitors.

• Performed data wipe of hard drives as well as minor audit verification of data wipe.

• Minor mechanical or electronic adjustment to equipment being tested.

• Disassembled and removed subassemblies as may be required for established parts harvesting and

recycling procedures.

• Maintained required quality and production levels.

• Ran reports in order to document findings.

Crew Leader, 08/2005 to 03/2012

Community Partners In Action – Hartford, CT

• Aided in recruitment and training of staff.

• Supervised, motivated and monitored staff performance.

• Project development; identified new business and kept maintenance on company vehicles.

• Supervised client activities at work sites.

• Verified and documented completion of community service hours.

• Coordinated transportation, meals and emergency situation response at community sites.

• Completed necessary documentation on clients in a timely manner as established by Program Manager.

• Participated in related seminars, panels, and workshops to enhance visibility of the agency.

• Acted as Program Manager when he/she was not available.

EDUCATION

Diploma: Computer Network Systems, 07/2014

Lincoln Technical Institute - Hartford - Hartford, CT

Diploma: Information Management Systems

United States Air Force - Chicopee, MA

Diploma: Physical Education

Prairie View A & M University - Prairie View, TX

Still attending: CDL A Training

Allstate Commercial Driver Training School- Meriden, CT

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