Customer service

CURRICULUM VITAE

OF

GLORIA NONKULULEKO MTEMBU

PERSONAL DETAILS

Surname : Mtembu

First Name : Gloria Nonkululeko

Date of birth : 25/12/1987

Gender : Female

Nationality : South African

Marital Status : Single

CONTACT DETAILS

Postal Address : P.O Box 15145

Ashwood

3605

Contact number : 084-***-****/ 071-***-****

Email address : adbwv1@r.postjobfree.com

EDUCATIONAL QUALIFICATION

School attended : Mariannridge Secondary School

Duration : 2001-2005

Status : Completed

TERTIARY QUALIFICATION

Name of institution : Durban University of Technology

Course of study : National Diploma in Human Resource Management

Majors : Personnel management, business management

Management of training, industrial relation

Labour law, accounting for personnel practitioner

English, end user computing

Course duration : 2006-2010

Status : Completed

EMPLOYMENT HISTORY

Name of company : Earth Addict

Position : Caretaking manager

Duration : April 2018 – May 2019

Name of company : Truworths

Position : Second In charge

Duration : April 2019 – December 2019

Duties : -Assist the manager with day to day running of the store

-Ensuring that staff adhere to the policies and procedures

-Assist with staff training

-Daily meeting with the staff

-Assist in conducting performance reviews with the staff

-Assist with the recruitment of weekly flexi timers

-Update notice boards

-Drive promotions

-Drive customer service

-Manage the opening of new accounts

SKILLS

Computer knowledge

Communication skills

Interpersonal skills

Attention to detail

Planning and organizing skills

Ability to meet deadlines

Ability to work under pressure

Customer service

Problem solving

Responsible

COMPUTER LITERACY

Microsoft : Word

Microsoft : Excel

Microsoft : Access

Microsoft : PowerPoint

REFERENCES

Mrs D.Narrayansami : 065-***-**** / 031-***-**** (Manager)

Mrs P. Naicker 071-***-**** (Area Manager)

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