Sales Representative Data

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HSIANG-WEI HUANG

Minneapolis, MN 952-***-**** adbmmv@r.postjobfree.com http://www.linkedin.com/in/WillHWHHuang B U S I N E S S A N A L Y S T

A highly skilled and solution-driven business analyst with a solid background in developing, documenting, and delivering process improvements that enhance efficiency and service levels while reducing costs. Leads cross-functional teams and collaborates with stakeholders to optimize business strategies and utilize customer data to reach critical company objectives. Core Competencies include: Business Analysis Data Mining, Analysis, and Visualization Business Intelligence/Big Data Platforms ELT Process Project Management Inventory and Database Management Problem Formulation Data Presentation User Training Requirements Gathering Data Modeling User/Customer Insights T E C H N I C A L S K I L L S

Python, SQL, Google Analytics, Hotjar, Tableau, Microsoft Office Suite E X P E R I E N C E

Business Analyst Intern WIN.GG, Minneapolis, MN 2019 Partnered with product owners and reviewed eSport news and app market to gather and analyze requirements data for products in the early stages of the product life cycle. Tracked website traffic and evaluated users’ behaviors to create a web editing plan. Conducted customer surveys to explain low Click-Thru-Rate (CTR) and wrote ad-blocker whitelist instruction manual as a reference for developers.

Proposed projects and initiatives and predicted potential results, including:

60% growth in advertisement impressions and relative traffic to company affiliates.

10% increase in article traffic.

10% decrease in bounce rate.

6% rise in advertisement clicks.

Warehouse System Administrator/Sales Representative MIYA-JIMA INTERNATIONAL CO., New Taipei City, Taiwan 2014-2016

(Absent from Jan. 2015 to Dec. 2015 for One-year Mandatory Military Service) Constructed warehouse system, including internal user interviews, prototype proposals, system architecture, and inventory KPI dashboard. Utilized MS Access to design system and meet requirements. Delivered user training and generated warehouse system operation manual. Created inventory reports and visualized insights to drive procurement plans.

Enhanced efficiency of operations by achieving significant improvements in multiple areas, including:

400% faster response times for customer quotes.

95% improvement in inventory quantity accuracy.

25% reduction in inventory management costs.

15% savings in labor costs.

10% accuracy increase for market demand predictions. P R O J E C T E X P E R I E N C E

Member Satisfaction Survey Project PRODUCT DEVELOPMENT AND MANAGEMENT ASSOCIATION (PDMA), Minneapolis, MN 2019 Leveraged statistic and business perspectives to conduct in-depth analysis of survey results. Collaborated with stakeholders to develop member retention improvement plan based on survey results. Delivered analytics models to evaluate future data.

Proposed solutions to increase response rate and meet project specifications and created survey questions.

Developed documentation to track and measure four types of member personas, informing survey engagement strategies. E D U C A T I O N

M.S., Management Information Systems: Business Analytics and Database Administration METROPOLITAN STATE UNIVERSITY 2019 B.A., Business Administration NATIONAL TAIPEI UNIVERSITY, New Taipei City, Taiwan 2014 C E R T I F I C A T I O N S

Google Analytics Individual Qualification GOOGLE 2019 Tableau Desktop Specialist TABLEAU 2019

P R O F E S S I O N A L D E V E L O P MENT

R Programming A-Z: R for Data Science with Real Exercises! SUPER DATA SCIENCE TEAM/UDEMY 2019 Data Visualization with Tableau Specialization UNIVERSITY OF CALIFORNIA, DAVIS/COURSERA 2019 Python for Everybody, a 5-Course Specialization UNIVERSITY OF MICHIGAN/COURSERA 2019 ESL Courses in MELP UNIVERSITY OF MINNESOTA 2016-2017 A F F I L I A T I O N S

Fall Student Data Science Challenge MINNEMUDAC 2019 Datathon DATA DERBY MINNESOTA 2018

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