Technical Support and Data Analyst
Resume:
Toronto, Ontario
adblh2@r.postjobfree.com
http://ca.linkedin.com/in/suechun
Education
Diploma in Computer Programming (2 year program) Dec. 2019 Seneca College
Courses involving database management (SQL, PL/SQL, Oracle DBMS, relational DB design), data warehousing (DB2, SQL Server Management Studio) programming (C/C++, Java), web development (HTML, JavaScript, jQuery, React) Honours Bachelor Degree in Human Resources Management (4 year program) June 2014 York University
Courses involving Compensation, Statistics, Recruitment & Selection, Economics and Employment Law Skillsets
Database Management (SQL, PL/SQL using SQL Developer) Programming Languages: C, C++, Java Data Warehousing (DB2, SQL Server Management Studio) Basic networking (TCP/IP, Active Directory, file management) Familiar with Visual Studio, VSCode, Xcode, Eclipse and IntelliJ Experienced with in-person, phone, email technical support Web Development Tools (HTML, JavaScript, jQuery, React) Work Experience
Co-op IT Technician (ITS Department) Jan. 2019 – August 2019 Seneca College – Toronto, Ontario
Effectively provide IT services in person, over the phone, and through our email ticketing system Footprints Ensuring a high level of professionalism and detail with every support interaction Assisting people of various levels at Seneca with tech-related inquiries (students, faculty members, general staff) Troubleshooting and reporting hardware/software issues with equipment such as PCs, printers and projectors Co-Owner and Manager April 2017 – April 2018
Too Sweet – Orillia, Ontario
Experienced in using a POS system, cashiering, taking inventory, ordering stock and updating social media accounts Responsible for tax filing, expense/income/cash flow tracking and general operations Operations Assistant and Server Jan. 2016 – April 2017 George N Bay Fish & Chips – Keswick, Ontario
Maintaining stock/inventory, counting the till and selecting items for daily specials Cashier and server duties including addressing customer inquires Talent Acquisition Coordinator May 2015 – Oct. 2015 eBay Inc. – Shanghai, China
Performing full-cycle (end to end) recruitment in a fast paced and large corporate office environment (400+ employees) Using various channels to source IT candidates including referrals, agencies and outreach initiatives Using IBM Kenexa BrassRing Applicant Tracking System and WorkDay HRIS System Resume Consultant (Writer/Editor) Aug. 2014 – May 2015 The James Innes Group – Etobicoke, Ontario
Writing professional resumes, cover letters and LinkedIn profiles Accurately tailoring resumes to the requests and specifications of each client Adhering to guidelines and meeting all expectations in both quality and strict deadlines Human Resources Generalist Aug. 2013 – Aug. 2014
Parkbench Inc. – Toronto, Ontario
Scheduling and conducting interviews for various positions within the company Using Salesforce CRM in ongoing client support and administrative tasks Using Wage Point software to track and process employee payroll, salary and vacation payouts References available upon request.
Sue Chun
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