Systems Administration
Resume:
Jordan Snook
System Administrator
Jordan Snook
adblan@r.postjobfree.com
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Skills
Educated in C++, JAVA, mySQL, Oracle, Javascript, CSS, PHP, HTML5, and Go. Corporate experience with RHEL, CentOS, Windows Server 2008 and 2012, Active Directory, Microsoft Exchange, PuTTY, ssh, XML, json, VMWare, the Linux BASH shell and the Windows command prompt.
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Professional Experience
Speedway Corporation/ Store Support Specialist
September 2018 - Present, Enon, OH
Job Responsibilities include:
● Front facing store support over the phone including server hardware, Point of Sale systems, credit and debit servers, pump hardware, networking equipment and Video Recording systems.
● Ticket documentation utilizing a proprietary ticketing software.
● Environmental testing of fuel tanks and lines and identifying possible environmental hazards regarding fuel spills.
● Performing system conversions from existing equipment over to Speedway managed devices.
● Creating and editing technical documentation related to best practices for troubleshooting equipment.
● Utilizing Bomgar software to perform remote troubleshooting of systems as needed.
● Performing analysis of situations in which the store was scammed out of money by the activation of gift cards.
● Advanced work on hardware including re-imaging devices, log monitoring, preventative maintenance, network manipulation.
● Utilization of Citrix Virtualization Servers for cross domain connections.
STRATACACHE/ Quality Assurance Analyst
March 2016 - August 2018, Dayton, OH
Job responsibilities include:
● Creating test plans and test cases utilizing provided business rules, schematics, and daily phone meetings from client to ensure operation is to the standards set forth in the field of Digital Menu Boards.
● Cross work with developers and content creators to ensure everyone is on the same page, and that issues found are resolved accordingly.
● Ticket documentation utilizing JIRA as well as technical documentation regarding product development is utilized during development and during product deployment.
● Microsoft Access and SQL commands are utilized in order to modify databases of varying use.
● Knowledge of proprietary hardware and ability to work on Windows and Linux operating systems to ensure basic parameters are set, such as IP addresses and partition allocation.
● Advanced work on hardware including re-imaging devices, log monitoring, preventative maintenance, network manipulation.
● Modifying XML files, reviewing code written by developers in Javascript, CSS, HTML5, Polymer and PHP.
● Agile software development methodologies applied in daily Scrum meeting to ensure clear, concise communication.
● Changelog updates made as new software is deployed to client.
● Security modification within Linux based servers and media players as new features are implemented, such as Walkbase analytics.
● Utilize Tableau for data analytics for multiple clients to ensure correct software is deployed.
● Using Zeplin to receive client files and business rules that were then translated into a project for development life cycle. Reynolds and Reynolds / Hardware Support Specialist Sr. October 2013 - March 2016, Kettering, OH
Level I: October ‘13 - January ‘15
Job responsibilities included:
● Front facing customer support over the phone on basic hardware troubleshooting on printers, servers, as well as proprietary Dealer Management System software.
● Technical documentation was provided but expected to be improved as corner cases and one off scenarios were found.
● Further job responsibilities include special projects lead, trainer of new associates, as well as assuming a Team Lead role assisting management with reports and approving management
escalations.
● Basic verification of user data prior to performing any work regarding user ID/password security.
Level II: January ‘15 - June ‘15
Job responsibilities expanded to:
● Advanced troubleshooting of printers, servers, and proprietary software.
● Phone assistance provided to Field Engineers regarding part replacements on hardware maintained by the company.
● Technical documentation continued to be improved as new systems were released, with a higher emphasis on testing procedures at this level.
● Advanced user ID/password security work, including creating, modifying, and deleting user permissions for users of proprietary software.
Level III: June ‘15 - March ‘16
Level III job responsibilities included:
● Assisting with ZENOSS monitoring alerts, performing slow performance checks on maintained servers, and working closely with Project Team and Development to troubleshoot back-end issues.
● Opening tickets to developers in order to create and test new features, as well as assisting with issues found deployment.
● Staging and monitoring of in-house hosted servers utilizing VMware
● Technical documentation written from scratch as new and improved troubleshooting was found in order to assist Level I support to cut down on ticket escalation volume and to further knowledge.
● Networking knowledge and advanced hardware system implementation were key to this position.
● Specialized procedures implemented such as crisis relief for possible data loss situations, full server restores, and timed processes to ensure minimal downtime for a customer in case of total loss, which included server staging from backup and shipping to customer within a 24 hour timeframe.
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Other Experience
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Education
● Attend Ohio Linux Fest yearly to further knowledge on open source projects and current industry standards.
● Perform freelance work with a few friends on various projects including front and back end development of a website and blog.
● Work on at home server based in Virtual Box testing out knowledge of security and file modification.
Sinclair Community College / Software Development, Associates of Applied Sciences
August 2009 - August 2012, Dayton, OH
● Trained in the use of multiple development tools, including but not limited to: JAVA, C++, mySQL, Oracle, and Javascript.
● Education experience with Linux and Windows Operating Systems including reimaging PCs, back end database and file systems management, and network administration.
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Awards
Associate of the Year 2015 - Reynolds and Reynolds
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