General Service / Admin / Services and customer service
Resume:
JEFFREY A. MILAOR
Manama, Bahrain
Contact # 009********** (Bahrain)
006*********** (Phil)
Objectives : To occupy a certain position in the company where i can contribute to its success and profitability through the application of my acquired knowledge and experience. Driving License : Ras Al Khaima, UAE
License No. 94221
Expiry Date : 24-12-2022
Manama, Bahrain
License No. 801575397
Expiry Date : 18-11-2024
ADVANCE SKILLS :
ADMINISTRATION
GENERAL SERVICE
TRANSPORTATION SERVICES
FOOD & BEVERAGES SERVICES
CATERING SERVICES
ACCOMMODATION / CAMP MANAGEMENT
HOSPITALITY SKILLS
FACILITY MANAGEMENT
OCCUPATIONAL HEALTH AND SAFETY
COMMUNICATION & COMPUTER SKILLS
Table of Experience
Country Field of Work Designation Years of Working Duration Bahrain
Oil Field /
Onshore
General Service
Supervisor
From Nov 2019 to
Present
Present Job
UAE (Abu Dhabi)
Oil Field /
Onshore
Administration
Manager
From Mar 2017
to Nov 2019
2.5 Years
UAE (Abu Dhabi)
Oil Field
Transportation /
Office Administrator /
2009 - 2016 7 Years
(Onshore &
Offshore)
Sr. Service Supervisor
/ Camp Manager
UAE (RAK) Construction
Camp /
Accommodation
Manager
2008 - 2009 1 Year
UAE (RAK)
Sales / Customer
Service
Store Supervisor 2005 – 2008 3 Years
TAIWAN Manufacturing Machine Operator 2002 - 2004 2 Years PHILIPPINES
Manufacturing &
Distribution
Office Clerk Accounts 2000 - 2001 1 Year
ZADCO – CERTIFIED PERFORMING AUTHORITY
Trainings Attended :
3RD LEVEL AWARD FOOD SAFETY TRAINING LEVEL 3 (HACCP) with MERIT GASCO Al Reem Building Abu Dhabi, United Arab Emirates Trainor from ADCO assigned by ADNOC
Accredited by HIGHFIELD United Kingdom
Oct. 7, 2013 till Oct 9, 2013
ESSENTIAL FOOD SAFETY TRAINING LEVEL 1 (HACCP)
SYSCOM College Abu Dhabi, United Arab Emirates
Abu Dhabi Food control Authority
Valid Until : 05/04/2018
ZADCO (ZAKUM DEVELOPMENT COMPANY) ZIRKU ISLAND, AUH (OFFSHORE)
• PERFORMING AUTHORITY - May 05, 2012
• Safety Induction & Accident Prevention - April 04, 2012 ETSDC – EMIRATES TECHNICAL SKILLS DEVELOPMENT CENTER – MUSAFAH AUH
• Sea Survival
WORKED EXPERIENCE:
Position: General Service Supervisor * BAPCO Modernization Project BAPCO Refinery
TTSJV, Technip, Tecnicas Reunidas
& Samsung Joint Venture
Present Job
Position: Administration Manager * BeAAT Expansion Project
* Norm Handling, Treatment
& Disposal Project
ADNOC Refining
Takreer Ruwais, Abu Dhabi
Intecsa Ingenieria Industrial,
Madrid, Spain
Present Job
• Plan, coordinate and perform administrative procedures and systems and devise ways to streamline processes
• Recruit personnel and allocate responsibilities and office space
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians, drivers, secretary, document controller, clerk, office boy, cleaners)
• Organize and supervise office services such as supplies of water, pantry items, cleaning materials, housekeeping, diesel, generators and others.
• Manage all transportation services such as airport transportation, intercity travel, material collection, document delivery, government offices for legal documents and all other logistical and personnel needs.
• Managing catering services onsite and accommodations.
• Organize air ticket for all employees
• Organizing all legal documents of employees to obtain visa, medical insurance, emirates id and driving license.
• Manage room arrangement in hotels and camp accommodation
• Managing all local purchase required to site
• Organizing events, meetings, snacks, meals and other related services.
• Consistently in touch with all department heads to provide their official needs onsite.
• Manage and keeping record of timesheets, overtime, compensation, deductions and all other human resources needs.
• Preparing and submitting reports to Site & Project Managers, HR in Madrid, Spain related to Accommodation, vacation, personnel list, timesheets, overtime, transportation, vehicles, etc.
• Managing all client requirements in terms of services such as accommodation, canteen, ticket, travels, food items, housekeeping, stationeries supplies, vehicles, maintenance and all other support, office equipment and furniture’s and all other services per agreement.
• Implementing company rules and regulation in terms of HR & Administration policies.
• Monitoring and managing invoices related to all services, local purchase and supplies.
• Organizing all transport/logistical requirements such as airport transfer, material and document delivery and collection, bus site and accommodation transportation.
• Monitoring and managing vehicle records, renewing all vehicle documentations.
• Monitoring and managing vehicle maintenance and repair.
• Tracking all vehicle movement and traffic fines settlement. Position: Transportation & Admin Supervisor Ruwais Refinery Expansion, Dec 2013 till 2016 ABU DHABI OIL REFINING
COMPANY (TAKREER)
RUWAIS, ABU DHABI
Sponsor, SPARK Est.
• Lead a 24/7 transportation operation.
• Manage daily transportation planning and execution
• Prepare Bus route for day to day activities.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Organizing safety tool box meeting to ensure safe activities.
• Conducting some training to enhance driver’s safety knowledge, Defensive driving.
• Collaborate with managers and other supervisors to accomplish objectives.
• Communicate with Project Managers and team members to ensure on-time pickup and delivery.
• Ensure adherence to SOP’s.
• Organize Plan preventive maintenance for the entire fleet.
• Managing database for all necessary vehicle pass & registration to ensure all are valid.
• Renewing vehicle registration and security pass in a timely manner.
• Track and manage conveyance assets.
• Monitor vehicle health condition doing regular inspection with proper tools.
• Ensure the vehicle is on safe condition.
• Supervising and instructing all drivers’ with their day to day activities.
• Regular check and follow up vehicle traffic fines.
• Maintain daily vehicle user’s track record.
• Maintain proper maintenance record of all the company vehicles.
• Manage databases that detail transport activities.
• Ensuring compliance with safety standards, and maintaining all vehicles in top working order.
• Follow up / monitor all administration jobs with regards to all supporting staff.
• Processing staff leave application.
• Ensuring all necessary security pass is all valid.
• Follow up all staff issues like salary, visa, security pass, vacation and all other related issues. Position : Sr. SERVICE SUPERVISOR (Catering & Guest Houses) GASCO(Abu Dhabi Gas Industries Ltd.) July 2013 – Dec 2013 Guest House, Ruwais Housing Complex Sponsor : National Corporation for
Tourism & Hotel - NCTH
• DUTIES AND RESPONSIBILITIES
• Ensure effective and efficient management of all delivery of Food and Beverages operations.
• Provide the highest level of Customer Services, Food Quality and Quantity, HACCP System, Hygiene as per HSE regulation.
• Supervise catering activities and ensure the services provided are up to standards, in compliance with agreements and meets expectations
• Regularly review proposed menus in all areas and ensure compliance with contract term and conditions
• Conduct regular inspections on catering facilities and ensure quality of prepared menus meets the specified standards
• Ensure the Food Hygiene and Health and Safety Regulations are adhered to at all times.
• Ensuring all food handlers staff has valid certificate issued by the government ministries.
• Organize, implement and conduct continues training to all the staff on various departments to develop confident, knowledge, practices and improvement, Food hygiene, Personal hygiene & excellent Customer service
• Regular inspection of Housekeeping services in order to maintain the high standard.
• Regular inspection of laundry services.
• Spot check for all other related departments under my supervision, reception, security, waiters, cleaners, supervisor and drivers.
• Arranging a regular survey with the client for their comments, suggestions and request to meet all their needs and expectations.
• Directly supervises catered events, this includes the planning, set-up, execution and tear down of all events.
• Stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible
• Oversees all banquet service operations and ensures that all banquet service details are executed.
• Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event.
• Maintain all equipment and facilities in an organized, clean, safe environment.
• Work closely with Guest Services and Maintenance to schedule and perform transportation of supplies and equipment as needed throughout the event.
• Complete administrative tasks.
Position: SR. SERVICE OFFICER (Catering & Guest Houses) Emirates Nuclear Energy Corporation January – June 2013 BARAKA, ADNOC Building, ADWEA
GASCO Guest House
Ruwais Housing Complex
Royal Catering Services
• DUTIES AND RESPONSIBILITIES
• Responsible for daily occupancy report to be submitted daily ENEC administrator.
• Overall in charge for the whole operation and Administration, Accommodation, Transportation, Catering, Kitchen, Housekeeping, Security, Maintenance and Personnel.
• Ensure effective and efficient management of all delivery of all Food and Beverages operations, provide the highest level of Customer Services, Food Quality and Quantity, HACCP System, Hygiene as per HSE regulation.
• Supervise catering activities, ensuring services provided are up to standards, in compliance with agreements and meets expectations
• Maintaining proper preventive maintenance record to ensure the facilities are in good condition.
• Track and manage conveyance assets.
• Organizing safety tool box meeting to ensure safe activities.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Ensure all personnel has relevant/necessary certificate complying with government law.
• Supervise/monitor/arrange all transport requirements according to the operation schedule.
• Regularly review proposed menus in all areas and ensure compliance with contract term and conditions
• Conduct regular inspections on catering facilities and ensure quality of prepared menus meets the specified standards
• Ensure the Food Hygiene and Health and Safety Regulations are adhered to at all times
• Organize, implement and continues training to all the staff on various departments to develop confident, knowledge, practices and improvement.
• Regular inspection of Housekeeping services in order to maintain the high standard.
• Regular inspection of laundry services.
• Spot check of all other related departments under my supervision to ensure their following company policies & procedures.
• Arranging a regular survey with the client for their comments, suggestions and request to meet all their needs and expectations.
Position : Transportation & Accommodation Manager ZADCO, Zirku Camp, October 2011 till December 2012 ZAKUM, Satah Al Razboot Proj. ADNOC, ADMA/OPCO
Zirku Island Abu Dhabi,
Dredging International Medco
• Senior Management Staff - With total Capacity of 162 Management & Senior Staff
• Junior Staff Accommodation - With total Capacity of 256 Junior Staff
• Labor Camp - With total Capacity of 280 labors including 3rd Party
• Responsible for all the camp reports to be submitted to the management & ZADCO personnel.
• Close coordination with ZADCO management representative
• Ensure the safety of all the staff and crew residing in the camp.
• Regular inspection of camp mess hall, accommodation, recreation, Security Guards, Security Fire alarm & Emergency fire hose.
• Responsible for cross checking all camp related invoices.
• Verify and check compliances of camp on a day to day basis.
• In-charge for Rooms allotment as per the company policy and procedure coordination with admin dept.
• Keep records of workers staying in the accommodation on a daily basis.
• Logistic In Charge in terms of camp operation
• Ensuring all personnel, equipment, vehicle has a valid security pass, Renewing in time manners
• Organizing safety tool box meeting to ensure safe activities.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Ensure all personnel has relevant/necessary certificate complying with government law.
• Organize Plan preventive maintenance for the entire camp.
• Regular inspection of Housekeeping services in order to maintain the high standard.
• Regular inspection of laundry services.
• Spot check for all other related departments under my supervision, reception, security, waiters, cleaners, supervisor and drivers.
• Arranging a regular survey with the client for their comments, suggestions and request to meet all their needs and expectations.
• Directly supervises catered events, this includes the planning, set-up, execution and tear down of all events.
• Stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible
• Ensuring water supply, food and beverages meets and passed the laboratory standard required by the client & government.
Position : Transportation & Accommodation Manager Ruwais Refinery Expansion,EPC5 June 2009 October 2011 ABU DHABI OIL REFINING
COMPANY (TAKREER)
RUWAIS, ABU DHABI
Sponsor Dredging International
• Senior Management Staff Camp - With total Capacity of 220 Senior Staff
• Junior Staff Camp - With total Capacity of 150 Junior Staff
• Labor Camp - With total Capacity of 350 labors including 3rd Party
• 30 Buses - 20 nos. 66 seats & 10 nos. 30 seats
• 45 light vehicle - Pick ups & SUV 4x4
Position : Accommodation Manager Al Dana Island Project August 2008 until February 2009 RAKIA(RAK Investment Authority) Ras Al Khaima, United Arab Emirates
Dredging International RAK Project
• Guest House With Total Capacity of 50 persons
• Labor Camp with total Capacity of 120 persons.
• Family Accommodation in Al Hamra Village Hotel
• DUTIES AND RESPONSIBILITIES
• Performs/follow up maintenance and repairs on camp facilities including equipment, vehicle, plumbing, painting, carpentry, cleaning, and electrical duties.
• Direct Supervision of the Caterer, Housekeeping, laundry and workers.
• Planning and arrangement of accommodation for all the staff arrival & departure.
• Ensure the accommodation are properly arrange prior to the new arrival staff.
• Arrange proper garbage disposal complying with health and safety procedure.
• Inspects all facilities for maintenance & Cleanliness.
• Supervise and orients personnel’s.
• Responsible for maintaining standard first aid supplies.
• Responsible for a daily occupant summary and other required reports.
• Responsible for security of the facilities and personnel.
• Responsible for inventory and ordering/maintaining and ensure enough stocks available of consumables supplies, recreational equipment and maintenance supply.
• Regular inspection of Kitchen, mess hall, accommodation, recreation, Security Guards, Security Fire alarm & Emergency fire hose.
Working Experience:
Position : Store Supervisor Hush Puppies Footwear & Accessories February 9,2005 till Aug 2008 Branch of Jawad Bussiness Group Manar Mall, Ras Al Khaima
United Arab Emirates.
Detailed Job Description : - Maintain a well groomed / pleasant appearance at all times.
- Daily routine of cleaning including mopping the floor, inside and outside window glass cleaning, wall cleaning, stock room cleaning etc.
- Always greet the customers at all times with a smile and friendly manners.
- Assist them and give them advice in a very polite manners, give them An excellent customer service to encourage them to buy and make them feel comfortable every time they shop at us so they will keep on coming back..
- Build strong and effective relationship with customers in order to deliver exceptional service.
- Deliver all the steps for providing great customer service during the till point process.
- Ensure stock deliveries are swiftly processed and presented on the sales floor according to Brand / Visual guidelines.
- Ensure store is fully replenished at all times.
- Commercially merchandise in general .Display the product in a very productive way.
- Couch others to drive sales and deliver excellent customer service.
- Fully understand and able to take responsibility for completing all in store administration procedures in relation to cashing up, performance diary, reports etc.
- Daily sales report, void report, exchange report, return and refund report Banking details. Update our month to date & Year to date sales And percentage achieved against daily, monthly and yearly target.
- Weekly Business feedback report to be send to our brand manager. Weekly operation report to be send to our operation manager. Replenishment report to be send to our warehouse.
Weekly schedule to be send to our managers.
- Monthly report,
Sales Summary to be send to our operation manager, Brand manager and to our head office.
Till variance report.
Store monthly audit report..
Incentives report.
Position : Machine Operator Prorit Corporation
June 2002 - June 2004 Miao-li TAIWAN R.O.C
Detailed Job Description : Prorit Corporation was an established DVD and CD manufacturing company.
- Responsible for 8 machine production on a shift basis.
- Very well maintain the cleanliness of my working place before and after my duty time..
- Operate and fix the machine if there’s any trouble.
- Preparing daily machine output.
- Check the quality of the product.
Position : RSR Encoder( Acct. Dept.) Cosmos Bottling Corporation Nov,14,2000 - March 16,2001 San Pedro Laguna Philippine Position : Office Clerk Kimberly Clark Philippines Inc. June 15,2000 to Nov. 18, 2000 San Pedro Laguna Philippines Position : Service Crew Greenwich Pizza.
Jan 2000 to March 2000 Muntinlupa Metro Manila Phil. Detailed Job Description : : Maintain the cleanliness of the store, including tables and chairs mopping. the floor, glass cleaning, tools cleaning etc. before and after my duty time.
: Remove all the excess food from the customer and clean the place properly according to the company standards.
: Properly clean all the store item regularly.
: Assist the customer on a friendly manners.
ADDITIONAL TRAININGS ATTENDED:
FAR EAST MARITIME FOUNDATION INC.
March 28, 2007 to April 10, 2007
BASIC SAFETY TRAINING - STCW - 78
• Personal Survival Techniques
(IMO Model Course 1.19)
• Fire Prevention and Fire Fighting
(IMO Model Course 1.20)
• Elementary First Aid
(IMO Model Course 1.13)
• Personal Safety and Social Responsibility
(IMO Model Course 1.21)
Certificate No. : BST-073-********-AM
Registration No. : UN011537
Seafarer’s Registration Certificate:
Registration No. NCR0662407
Educational Attainment:
College: B.S. Computer Science
AMA Computer College Makati City Phil.
1996 – 2000
Secondary Education: Saint Francis School San Pedro Laguna Phil. 1992 – 1996
Primary Education : Saint Francis School San Pedro Laguna Phil. 1986 – 1992
Personal Information
Name : Jeffrey Ariban Milaor
UAE Driving License No. : 94221 Ras Al Khaima UAE
Passport no. : UU0461772
Age : 38 Yrs. Old
Height : 5’8”
Weight : 70 kg..
Nationality : Filipino
Gender : Male
REFERRENCES:
Mr. JUAN FRANCISCO CABALLERO
PROJECT SITE MANAGER
Intecsa Ingenieria Industrial
***********@*****************.***
+346******** (SPAIN)
Mr. BENITO FRANCO
PROJECT MANAGER
Intecsa Ingenieria Industrial
*******@*****************.***
009****-******* (UAE)
+34-91-749-**** (SPAIN)
Mr. JOSE CARLOS GIL SALDANA
EXECUTIVE DIRECTOR – MIDDLE EAST
*****@*****************-********.***
009*********** (UAE)
009********** (UAE OFFICE)
Mr. MOHAMMED AL-SAYYED
Service Supervisor – Major Project Division
Abu Dhabi Oil Refining Company (TAKREER)
********@*******.***
02-6027274
Mr. BABU SASI
Sr. Vice President Office
Abu Dhabi Oil Refining Company (TAKREER)
*******@*******.***
Mr. OMAR ADAN
Section Head – General Service
GASCO (Abu Dhabi Gas Industries Ltd.)
*****@*****.**
Mr. KHALIL EBRAHIM AL HAMMADI
Sr. Service Officer – Transportation
GASCO (Abu Dhabi Gas Industries Ltd.)
*.*********@*****.**
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