Customer Service Air Force
Resume:
Capricia Edwards
Columbus, GA
adbhh9@r.postjobfree.com
Education
- 2018 Graduate at Columbus Technical College / Major: Esthetics
- 2013 Graduate at Columbus State University / Major: Communications-Journalism
Qualification Skills
•Interests to advance in a Clerical career
•Six years of Customer service experience
•Receptionist & Data Entry knowledge
•Skilled in computer programs and office maintenance
•Dedication, teamwork, compassion
•Competent in Microsoft (Word & Office) + Adobe PageMaker 6.5
Experience
Communication and administration skills are some of my best qualities. I am suited best towards face to face interactions with clients, file storage, customer service and inquiries. Also, highly experienced in multitasking and working in busy, stressful environments.
Previous Jobs
-Aflac, Call Center Representative, Columbus, GA (July 2019 - Sep, 2019) Duties: Answering incoming calls about client insurance policies and medical related inquiries + processing payments
-FedEx, Package Handler, Columbus GA (April 2019 - July 2019) physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner.
-Staffing Connections Cafeteria Aide, Columbus, GA (January 2019 - March 2019) Duties: Performed serving, cleaning, and stocking duties in order to facilitate customer service.
-Convergys, Customer Service Rep (August, 2018 - December 2018) Duties: Managing incoming calls and customer service inquiries. Generating sales leads that develop into new customers. Identifying and assessing customers' needs to achieve satisfaction.
- AAFES Army and Air Force Exchange Service, Sales Associate, Fort Benning, GA (April, 2014 - April 19, 2018) Duties: Greeting customers, improving engagement with merchandise and providing outstanding service, operating registers and credit card payments
- H&R Block Receptionist, Fort Benning, GA (September, 2015 - June, 2016) Duties: Client scheduling and interaction, processing payments, learning H&R Block computer program, maintaining office cleanliness
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