Sales, leadership, B2b, stakeholder management

P A U L R I C H A R D

Nationality : Indian

Date of Birth : 17th April, 1989

Email : adbgju@r.postjobfree.com

Contact : +91-882*******

Executive Summary: Sales and Project Management professional with over 9 years of experience in the field of Sales, Management, Fundraising and corporate right sizing. Possess high managerial and networking skills with experience of working in a multicultural and multinational context. Objective:To improve on my strengths and capabilities by assisting the organization thus enhancing the organizational as well as personal productivity.

Educational Qualification

● 2009: Bachelors in Commerce specialization in corporate secrataryship in PSG College of Arts and Science – Coimbatore, under Bharathiyar University.

● 2009: Diploma in Banking and Insurance, under Bharathiyar University.

● 2008: Certificate course in Banking and Insurance, under Bharathiyar University. Professional Experience

May 2018 - present.

Zomato Media Pvt. Ltd,

City Head, Zomato Gold (July 2019 - present)

Area Sales Manager, Zomato Gold (April 2019 - July 2019) Key Account Manager, Zomato Gold (May 2018 - March 2019) Zomato Gold is the third business division of Zomato which is a membership program which encourages customers to dine-in at restaurants hence increasing footfalls and revenue for merchants. Zomato Gold was launched in 2017 in Porta, Portugal and was introduced in the Indian market in November of 2017 with its presence in 17 cities in the country and 22 cities in total around the world

● Core member of the launch team in chennai which went live on 22nd June with 100+ restaurants and bars, individual contribution to this supply number was 55 merchants onboarded.

● Consistent performer in the city with the least number of drops to date.

● Handling LEA accounts and premium hotel and restaurant properties in chennai.

● Handled the city for the product’s demand, supply and account management interim (2 months) during transition of city heads.

● Lead and managed six Zomato gold events in the city.

● Trained and mentored sales PoC’s on the product and account management. January 2018 – May 2018

Freelance Media Sales Manager - Chennai

● In charge of the entire production of the media piece inclusive but not limited to project budget, casting, crew selection, location and logistics.

● Worked with different crews from Hollywood, LA. Along with movie production houses – Cliff.co, NOVO movies, Oculus, Facebook.

● Majorly worked on non – profit documentary video production for charities such as IJM, VR for Good, Walk free.

● Produced an Ad film for OLA Autos, local project with leading directors in the Tamil film Industry

● Worked as an associate producer in feature films – Immaika nodigal, Bogan, Mercury. December 2016 – January 2018

Ariven – Interiors and building solutions, Chennai Chief Marketing Officer

● In charge of the entire marketing team which comprised of field marketing personnel and digital marketing personnel.

● Built an elaborate clientele comprising of leading architects and builders in the entire state of Tamil Nadu

● Completely responsible for the revenue and turnover of the company, which was 1.27 Cr. At the end of my tenure with the company.

● Implemented cost cutting measure and brought in the initial stages of a paperless office.

● Planned and strategized market penetration and implemented mass supply of our core products – PVC foam sheets and Acrylic Solid surface.

● Curated and executed the ‘Happy Homes’ interiors and building solutions exhibition.

● Managed a total of 35 employees spread under two departments placed in different cities across the state.

December 2013 – December 2016

International Justice Mission – Nonprofit Human rights agency, Chennai Chief of Staff to the Regional Director

● In charge of monitoring and evaluating the progress of programs specific to the rehabilitation of the rescued victims of slavery.

● Helped in coordinating IJM’s Leadership and management strategy on a national level.

● Liaison for Headquarters based out of Washington DC and the regional office, delivering progress updates on the work being done on the field.

● Successfully organized and hosted the all India Basic Investigator Course (BIC) training for around 40 Individuals from different parts of the country and the USA.

● Successfully organized and hosted high potential donor’s event and student mobilization event to India around 35 individuals.

● Successfully organized Battle of the bands, Freedom JAM Music event which had around 700 attendees which comprised of highly influential academicians who took the movement against slavery back to their respective colleges/ schools.

● Successfully curated and executed a VIP level stakeholder / fundraising event, 100 attendees comprised of corporate heads, CSR directors of MNC’s and Government officials.

● Coordinated and planned high-level video documentary filming hosting 5 individuals working to help them deliver the goals of their trip to India (Director Jason Russell and team). January 2010 – December 2013

Royal Bank of Scotland – Chennai & UK

March 2013 – December 2013

Assistant manager – Customer Complaints handling

● Subject matter expert on CCH for the NatWest and Ulster bank Priority customers

● Migrated the process from the United Kingdom (London (Bishops gate office) & Edinburgh

(Gogarburn office))

● In charge of two teams in India one located in Delhi and one in Chennai comprising of a total of 32 employees.

● The team continuously met the Service level Agreement without any agreement lapses.

● The team achieved 100% customer retention for escalated complaints.

● The team achieved a record breaking complaint resolution turnaround time. April 2012 – February 2013

Senior Business Analyst – Change management

● Analyzed and monitored the progress of process migrations from the UK and US processing centers to India, mainly to the Chennai business service center.

● Trained in Six Sigma and Lean management program. Utilized these skills to increase efficiency and right size migrated processes.

● Documented standard operating procedures (SOP), knowledge transfer timelines, process data analysis, quality guideline adherence monitoring.

● Deputed to the UK onshore offices along with a team of three change managers to right size two operations in the processing center and assess the feasibility of offshoring the operations. o Customer complaints handling.

o Account opening & KYC.

● Successfully completed data mining and analysis for the two operations over the course of three months.

● Was selected to be the subject matter expert and change specialist for one of the operation which was being migrated

January 2010 – March 2012

Business Analyst – Cheque fraud

● Cheque fraud analyst for US Citizens bank & chase financial in their offshore processing center for three of their products

o Commercial Checking accounts

o Personal Checking accounts

o Home equity line of credit.

● Trained in inbound cheque fraud detection, ASI-16 System.

● First Prize awarded for ‘Driving Efficiency & Delivering Customer Service’ across the USA operations.

● Winner of the Global Excellence 2012 Citizens Financial group award in Boston, USA.

● One in the 36 Individual Finalists for the International ‘Continuous Improvement and Innovations’

(CII) Award 2011 – RBS HQ, Edinburgh, Scotland.

Personal Information

● Computer proficiency : MS Office, Basic Photoshop, Pro tools, CITRIX Applications.

● Languages : English, Tamil and French.

● Passport : Indian Passport

● Interests : Photography, Motorsports, Trekking.

● Music : Professional drummer, sessions artist, singer, songwriter associated with various music acts in India

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