Assistant Customer Service
Resume:
Evelyn Davis
Capitol Heights, MD 20743 US
Mobile: 240-***-****
DayPhone: 240-***-****
Email: adbe0h@r.postjobfree.com
Availability:
Job Type: Permanent, Temporary, Term, Detail, Telework
Work Schedule: Full-Time, Part-Time, Shift Work
Desired locations:
United States - DC United States - MD - Prince George's County United States - MD - Montgomery County
Work Experience:
U.S. Census Bureau
4600 Silver Hill Road
Suitland, MD 20746 United States
05/2007 - 05/2011
Salary: 42,000.00 USD Per Year
Hours per week: 40
Series: 0318 Pay Plan: GS Grade: 06
This a time-limited appointment or temporary promotion
Secretary (This is a federal job)
Duties, Accomplishments and Related Skills:
Acted as liaison for the Assistant Division Chief regarding internal
and external activities, operations and programs; Coordinated communications with other administrators, Chief, Regional Managers, leaders of external entities, community groups and the general public; relayed specialized and sensitive information which impacted Division's programs and activities.
Screened the Assistance Division Chief’s calls assessing the relative importance of each call; responding to requests for information; taking detailed messages and forwarding significant issues relating to the Bureau’s mission/goals to the appropriate staff member; provided professional customer service; ensured telephone messages were transcribed accurately and conveyed promptly. Greeted visitors in a professional and courteous manner.
Scheduled and maintained a current calendar of events and meetings for Assistant Division Chief, scheduling appointments and conference rooms as required. Provided appropriate notice of meetings eliminating impediments to the participation of critical attendees. Coordinated the agenda and supporting documents for Assistant Division Chief’s meetings.
Assists in the preparation of budgets and financial reports; prepares and monitors time-keeping and other personnel records.
Researched and investigated internal and external inquiries, issues and concerns. Developed alternative course of action and probable outcomes based on Assistant Division’s Chief availability.
Received, reviewed, evaluated and interpreted information and instruction received internally and externally. Effectively prioritized tasks to the satisfaction of Assistant Division Chief’s requests.
Composed and proofread various documents, charts and agendas; typed from rough draft or verbal instructions.
Assisted professional staff with special projects and assignments. Compiled and summarized information in accordance to specified standards.
Provided administrative support including but not limited to errands, filing, photocopying, faxing and scanning. Coordinated servicing of
equipment. Completed request forms for various office services as needed.
Prepared travel authorizations and made accommodation arrangements. Developed and submitted travel certification upon completion of trip ensuring necessary documentation and receipts are provided.
Reviewed outgoing correspondence, reports and other materials providing special attention to procedural, grammatical, conformance to policy and factual accuracy. Received and delivered materials as required. Opened, sorted and screened all mail.
Operated a variety of office equipment including a personal computer to access e-mail, electronic calendars, and other basic office support software.
Supervisor: Geraldine Burt (Janet Cummings - Retired 7/2010) 301-***-****)
Okay to contact this Supervisor: Yes
U.S. Census Bureau
4600 Silver Hill Road
Suitland, MD 20706 United States
09/2006 - 05/2007
Salary: 32,000.00 USD Per Year
Hours per week: 40
Pay Plan: GS Grade: 04
This a time-limited appointment or temporary promotion
Office Automation Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Received telephone calls and visitors in a professional and courteous manner, promptly referring inquiries to the appropriate team member or office.
Maintained daily calendar for Team Leader; scheduled and coordinated meetings/events notified participants in timely fashion.
Reviewed incoming correspondence; initiated replies as appropriate; routed matters requiring action by leader or other staff member and followed-up to ensure actions were completed.
Reviewed outgoing correspondence, edited for procedural and grammatical accuracy, conformance to general policy and factual correctness; advised writer of errors needing attention.
Edited written material for accuracy, format and neatness. Assembled attachments and background material before submitting as a final product.
Maintained filing system.
Entered print requests in CENDOCS using total forms information provided
Maintained log of form numbers distributed as requested.
Prepared Time and Attendance.
Assisted professional staff as required.
Supervisor: William Johnson, Jr. - Retired 2011 301-***-****)
Okay to contact this Supervisor: Yes
Department of Social Services
Brightseat Road
Landover, MD United States
01/1997 - 05/2005
Hours per week: 40
Administrative Assistant
Duties, Accomplishments and Related Skills:
Researched, compiled and analyzed work related data for special projects and reports.
Consulted with client groups to identify program needs.
Consulted with boards, communities and organizations to identify program needs.
Developed long range plans, programs and strategies.
Assisted with program evaluations and updates to programs and services.
Acted as a resource regarding program development and initiatives.
Collected and analyzed information and data for annual reports.
Provided advice to senior officials concerning relevant issues.
Developed policies, guidelines, standards and reporting systems.
Screened agency work related reports, identifying and registering work mandatory customers.
Facilitated Temporary Cash Assistance (TCA) Intake Orientation.
Screened customers for TCA eligibility and work mandatory requirements,
Prepared work folders for work mandatory customers.
Screened vendor work related reports, identifying non-compliant customers as well as compliant customer’s progress.
Scheduled periodic follow-up appointments with work mandatory customers to develop/monitor employment plan.
Scheduled conciliation appointments for non-compliant customers identifying and removing barriers preventing successful participation in work program, such as childcare, clothing, and transportation.
Developed and maintained an effective tracking and monitoring system of customer work activity participation, progress and completion status.
Monitored customer work activity’s Time and Attendance.
Evaluated vendor/contractor employment services provided to DSS customers.
Screened calls, visitors and mail, responding immediately to requests for information.
Entered pertinent work related data relating to customer cases utilizing CARES software.
Maintained accurate and current records on all customers referred to mandatory work program.
Performed a wide variety of complex, responsible and confidential administrative duties for management personnel.
Independently responded to letters and general correspondence not requiring the direct attention of higher-level officials.
Maintained positive working relationships with co-workers, customers and the public demonstrating commendable customer service techniques.
Recommended organization or procedural changes directly affiliated to the successful outcome of work related programs.
Performed other duties as assigned.
Supervisor: Gwen Drummond 301-***-****)
Okay to contact this Supervisor: Yes
United States Postal Service
Shady Grove Road
Gaithersburg, MD United States
01/1986 - 10/1986
Hours per week: 40
Pay Plan: Other
Automated Mark-Up Clerk (This is a federal job)
Duties, Accomplishments and Related Skills:
Forwarded undeliverable mail for postal customers throughout the Montgomery County area.
Maintained accurate and up-to-date records of customer current addresses.
Notified publishers of their customers recent address changes.
Assisted customers with inquire and directed each to the appropriate department or staff member.
Properly placed labels on appropriate pieces of mail.
Arranged mail in individual containers for distribution.
Supervisor: Audrey Hamilton 301-***-****)
Okay to contact this Supervisor: Yes
United States Army Corp of Engineers
Massachusetts Avenue
Northwest,, DC United States
05/1985 - 01/1986
Hours per week: 40
Series: 0318 Pay Plan: GS Grade: 06
Secretary (This is a federal job)
Duties, Accomplishments and Related Skills:
Screened telephone calls and directed visitors to the Eastern Branch.
Established and maintained filing system.
Prepared and when necessary signed routine non-technical correspondence.
Prepared time and attendance cards for each member of the Branch.
Received and determined disposition of all office incoming correspondence.
Edited and updated drafts and final forms for the Chief of Engineers and the Assistant Secretary of the Army.
Prepared travel arrangements, authorizations, vouchers and reports.
Effectively communicated project related issues with the region’s selected officials, contractors and individual citizens.
Maintained an appointment calendar for the Chief and the members of his staff.
Supervisor: William Trieschman 202-***-****)
Okay to contact this Supervisor: Yes
Education:
Bladensburg Senior High School Bladensburg, MD United States
High School or equivalent 06/1979
Additional Information:
Additional Information:
AWARDS: 03/2008 - CIAF
08/2007 - CIAF
10/2010 - PERF
10/2009 - PERF
10/2008 - PERF
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