Administrative Assistant Customer Care
Resume:
PROFILE
A highly competent professional with over 8 years of experience in varying fields, with expertise in Ticketing and Purchasing Control. Specializes on providing solid and essential support to department heads and key personnel. Possesses a proven ability to generate high-quality output, innovative ideas and solutions to problems. Flexible, with a strong motivation for continuous growth and learning.
Skills
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COMPETENCIES
Administrative Support
Recruitment Process
Document Control
Clerical Works
Customer Care
Email Management
Travels Management
Property Management
Front Office Services
Hospitality Service
SKILLS
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EXPERIENCES
Iskan Group for Trading and Contracting
Doha, Qatar
November 2010 - present
Positions: TICKETING COORDINATOR / RECEPTIONIST/ ADMINISTRATIVE ASSISTANT / HUMAN RESOURCES ASSISTANT
Duties and Responsibilities as Ticketing Coordinator/ Receptionist:
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Performs other clerical duties such as filing, photocopying, and collating.
Booking tickets of all the Laborers and Staff.
Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;
Promoting equality and diversity as part of the culture of the organization
Duties and Responsibilities as Purchasing Officer:
Researching potential vendors
Comparing and evaluating offers from suppliers
Negotiating contract terms of agreement and pricing
Research potential vendors
Compare and evaluate offers from suppliers
Negotiate contract terms of agreement and pricing
Track orders and ensure timely delivery
Review quality of purchased products
Enter order details (e.g. vendors, quantities, prices) into internal databases
Maintain updated records of purchased products, delivery information and invoices
Prepare reports on purchases, including cost analyses
Monitor stock levels and place orders as needed
Coordinate with warehouse staff to ensure proper storage
Attend trade shows and exhibitions to stay up-to-date with industry trends
Duties and Responsibilities as Human Resources /Administrative Assistant:
Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.
Pays employees by calculating pay; distributing checks; maintaining records.
Administers student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
Monitors unemployment claims by reviewing claims; substantiating documentation; requesting legal counsel review.
Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.
Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
Documents human resources actions by completing forms, reports, logs, and records.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Accomplishes human resources department and organization mission by completing related results as needed.
Al-Johar Speed Truck Company
Doha, Qatar
June 2010 - November 2010
Position: ADMINISTRATIVE ASSISTANT / RECEPTIONIST
Duties and Responsibilities as Administrative Assistant / Receptionist:
Handle incoming calls and greeted visitors in professionals and friendly manners.
Establish good example to co-workers.
Inputting data in the system.
Filing record and important documents.
Do other clerical and administrative works in the office.
Inputting and retrieving records in the system.
Arrange a schedule and appointments.
Update appointment calendar.
schedule and coordinate meetings, appointments and travel arrangements for Managers
Maintain office supplies for department
Maintained the common filing system and file all letters sort and distribute incoming
mail to areas and staff within the organization, and dispatch outgoing mail write business
letters, reports or office memoranda using word processing programs answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries operate a range of office machines such as photocopiers, computers
and faxes file papers and documents
Undertake other duties such as banking, credit control or payroll functions.
Jollibee Foods Corporation
Naga City, Philippines
February 2009 - April 2010
Positions: MARKETING ASSISTANT CREW / CUSTOMER CARE REPRESENTATIVE
Duties and Responsibilities as Marketing Assistant Crew:
Supervised and assist my staff for their daily routine work.
Responsible to train and develop new hire crew or staff.
Checked all inventory items or stocks of our store.
Checked all the important documents or contract.
Updating all the unclosed and closed contracts
Duties and Responsibilities as Customer Care Representative:
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
Keep records of customer interactions, process customer accounts and file documents
Liberty Commercial Center (LCC)
Naga City, Philippines
March 2008 – November 2008
Position: SALES EXECUTIVE
Duties and Responsibilities as Marketing Assistant Crew:
Conduct sales training of merchandise to the general public, clients and visitors involving retail financial transactions (cash, checks and/or credit cards).
Stock merchandise on shelves, check in new inventory, and build effective merchandise displays.
Dust and clean merchandise, fixtures and shelves, and maintain display lighting, etc.
Assist in researching, selecting, ordering and marketing merchandise.
Assist with developing promotional materials
Provide incidental leadership to volunteers and other as may be required.
Assist in maintaining and reconciling inventory, cash and sales receipts, determining effective pricing strategies, preparing daily deposits, financial statements and other routine reports as required.
EDUCATION
DIPLOMA IN COMPUTER STUDIES
AMA COMPUTER LEARNING CENTER
Naga City, Philippines
January 2010
SECONDARY LEVEL
PILI NATIONAL HIGH SCHOOL
Pawili-Pili, Naga City, Philippines
March 2009
PERSONAL DATA
Birthdate : October 23,1989
Age : 29 years Old
Status : Single
Language Spoken : English Filipino
Passport # : EC3739359
VISA Status : Transferable
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SEMINARS
Summer Workshop in Community Base
(Philippine Educational Theatre Arts Association)
Personality Development Program
Suitable Positions:
Administrative Support
Recruitment Process
Document Control
Clerical Works
Email Management
Travels Management
Front Office Services
Hospitality
Customer Care
Contact this candidate