Customer Service Office

Preet Jawanda

***** - *** ****** ***: 778-***-****

Surrey, BC V3W 2J4 email:adb7y1@r.postjobfree.com

OBJECTIVE

To obtain employment as an Office Administrator position that will allow me to utilize my skills in a busy, professional environment where experience in inter-departmental coordination, procedure enforcement and expenditure minimization can be used to regularize work flow within the organization.

Summary

Enthusiastic and dependable with six years of hands-on experience in administrative support capacities. Such as Competent at ordering supplies, maintaining equipment, maintaining files, managing general office appearance and repairs. Well-organized to handle billing and accounts receivables, maintain petty cash and generate expense reports.

HIGHLIGHTS OF QUALIFICATIONS

Proficient in MS Office 2012 (Word, Excel, Access, PowerPoint, Outlook, Publisher)

Knowledge of Simply Accounting, desktop publishing and web technologies, and Quick Books

Proficient in effectively organizing, handling, and monitoring a wide variety of tasks

Work well within a team and independently without direct supervision

Strong customer service, communication, and time management skills

Typing speed 40 wpm

EDUCATION

Office Administrator with Technology, BCIT, Vancouver, BC 2012

High School District 40, New Westminster, BC 2009

High School Diploma D.A.V. School Phillaur, (India) 2005

Accomplishment

My biggest accomplishment in the position is my relationship with the customer. The customer is always special for me.

EXPERIENCE

Logistics Administrative- Trail Appliance- Aug.2019- Current Temporary

Handling delivery paperwork, including entering serial numbers for product, invoicing, and customer payments • Entering returned or exchanged product back into the system, tracking product movement through the warehouse using the delivery program • Checking that returns or exchanges from the previous day’s deliveries has been received into the warehouse • Invoicing for product sold via customer pick-ups at the warehouse • Balancing daily cash counts to deposits recorded in our accounting system (both cash and the Visa/MasterCard/Debit card terminals) • Preparing bank deposits, including listing cheques, counting coins and bills, and preparing bank deposit slip • Creating credit notes on the computer system • Reconciling and recording Trail credit card payments deposits • Recording inventory transfers between warehouses and stores

Assisting Customer’s with pick-ups • Preparing delivery paperwork

Team Lead- Accounts Receivable/Rating Specialist - BST Management Ltd. Delta, BC -Mar.-2017- July 2019

Post customer payments by recording cash, checks, and credit card transactions. • Posts revenues by verifying and entering transactions form lock box and local deposits. • Updates receivables by totaling unpaid invoices. • Maintains records by microfilming invoices, debits, and credits. • Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers; • Resolves valid or authorized deductions by entering adjusting entries. •Resolves invalid or unauthorized deductions by following pending deductions procedures. • Resolves collections by examining customer’s payment plans, payment history, credit line; coordinating contact with collections department. • Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report. • Protects organization's value by keeping information confidential. • Updates job knowledge by participating in educational opportunities. • Accomplishes accounting and organization mission by completing related results as needed.

Billing & Rating Specialist -Apps Cargo Terminal, Delta, BC Dec.2017 – August 2018

Data Entry Clerk & Office Admin July 2016 – Dec.2017

Rate, invoice and issue invoices to customers in a timely manner • Input and ensure the accuracy of customer information and customer rates, in Transportation Management System (TMS). • Follow up on vendor invoices to ensure accuracy of pricing. • Upload invoices and other required documentation to customer's invoicing portals. • Respond to customer inquiries in a prompt, courteous and effective manner and escalate to appropriate team members where necessary. • Eliminate reoccurring issues, minimize service issues and identify areas for improvement. • Assist Accounting with receivable concerns. • Participate in special projects, prepare reports and perform spot duties as required. • Process paperwork as required for billing. • Compile reports through Excel Compiled, prioritized, and sorted, and processed customer orders into local database. • Adjusted settings for format, page layout, line spacing, and other style requirements. • Transmitted work electronically to other locations upon request. • Researched further information for incomplete documents. • Maintained a hard copy backup of all sensitive information. • Performed other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.

Billing Coordinator, Accounts Receivable - Ancor Transport Ltd, Surrey BC June2014, Nov.2016

Answer inquiries for incidental charges and faxing requests to customers • Handled follow-up questions from patients, resolved discrepancies or errors and ensuring that all billing and accounting records are kept accurate. • Post checks, cash, and credit card payments to master accounts by way of deposit and settlement. • Transmit and reconcile daily payments to Chase Merchant Bank and responding to charge back notices. Enter customer payments into system on a daily basis • Receiving and opening then distributing the post. • Invoicing, billing and Photocopying in large quantities • Answer phone calls and organize tasks. Performed various clerical duties such as documenting, faxing, outgoing mails, and sending emails in large quantities. • Working well with others, fostering a team environment to meet or exceed company goals. • Filing reports and information in the correct place with organizing system.

• Review customer invoices aging and following up with collection calls. • Develop reports to detail aging and past due accounts for senior management. • Initiate collections proceedings against accounts past due more than three months. • Notify our collection agency regarding seriously delinquent accounts.

Office Administrator, First Choice Foods Inc., Delta, BC Nov.2012-May2014

Assisted to office staff in the maintaining file and databases. • Processed inventory, sales, and customer information via Quick Books • Invoicing, filing. • Created, updated, and revised records and files.

• Keyboarded documents such as correspondence, brief reports and memorandums. • Notified office manager or administrator when supplies are low. • Answered telephone calls and relays messages to appropriate employees. • Handled copying, faxing and scanning of documents for office and upper level staff. • Assisted with all other office administrative duties and supervised all administrative personnel.

Supervisor at Wendy’s Restaurant, Richmond, BC Feb.2008-Dec.2012

Professional Customer Service handles large volume of inbound calls and taking orders. • Food prep chef and Provide initial training to new team member • Completing sales transactions and operating the cash register • Merchandising and taking inventory also Tracked inventory usage, wastage forms on a daily basis • Responsible for completing sales transactions, operating the cash register, interact and debit machines. Cash Balancing in the timely manners. • Tracked inventory usage and wastage forms on a daily basis

Languages Fluent in English, Punjabi and Hindi

Activities and Interests: Reading, Traveling, and social- networking.

References Available upon request

March, 2020

Dear Hiring Manager:

I am excited to read about the office administrative job opening in your company. I have several years of experience in office and clerical positions. In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position.

Over the last year I have gained a lot of experience in office administrator and customer service from my previous several jobs where I had handled large number of customers and satisfied them with my service. I have also completed Office Administrator with Technology course from BCIT where I learnt about organizing tasks and implementing orders. I have also acquired wide range of computer skills which include MS word, MS excel, MS access, MS PowerPoint and Outlook.

Experience gained from the previous two jobs and skills that I acquired after completing the office administrative program at BCIT have provided me with an excellent blend of office work, customer service and computer skills which shall enable me to perform my duties well. I have also learnt a great deal about team work and handling conflicts which helps in challenging situations that demand soft and problem solving skills.

My goal is to work for an organization with a company where I can optimize my strengths. I can speak English, Punjabi and Hindi fluently therefore I can act as an asset while serving South Asian clients.

Thank you for your consideration. I look forward to hearing from you to arrange an interview.

Sincerely,

Preet Jawanda

Contact this candidate