Customer Service Assistant

Tammy Musson

Pembroke Parish, Bermuda 441-***-**** *****.******@*****.***

PROFILE

I have over five years of experience working in banking/financial/office administrative roles and now looking to utilize these skills. Along with my work experiences, I continue to take short courses that help me to stay current. Being highly organized, an effective communicator and computer literate I am able to provide support to clients, colleagues and management. I am open to any training, travelling or personal development to support the job role.

KEY SKILLS & QUALITIES

• IT skills including use of MS Office

• Processing statements and input of data onto various in-house systems

• Managing information timely and accurate to meet deadlines

• Excellent attention to detail by checking for any errors, corrections or format

• Trustworthy to handle private and confidential information

• Dealing with enquiries for clients or co-workers

• Scanning incoming documents for filing

EDUCATION/SHORT COURSES/TRAINING

SPS Training Solutions Level 1 Business & Administration 2019 SPS Training Solutions Level 2 IT User Skills 2019 The Institute Insurance Essentials (On-line) 2016

Bermuda College Introduction to Bookkeeping 2011

General Studies Warwick Secondary School 1986 to 1991 EMPLOYMENT HISTORY (United Kingdom)

Aug 2018 – Oct 2018 Blue Arrow Stevenage UK- Willis Towers Watson

(Pension Administrator)

• Using casework management system, to book cases for action

• Processed basic casework involving investigating and data amendment when needed

• General admin duties, producing letters required for each stage of the case process Sep 2017 – Apr 2018 Firstsource Solution UK- Lloyds Banking Group

(Back Office Admin Support)

• Responsible for checking and assessing incoming items within SLA daily spreadsheets

• Found case support resolution resources for mortgage owners who needed further assistance

• Generated letters for changes to Mortgagee’s account circumstances or required information/funds

• Reviewed cases to make decisions on which phase the case would need for the mortgage pre-litigation process requirements

Dec 2016 – Jan 2017 Extra Personnel UK-The Hut Group

(On-line Customer Service)

• Dealt with enquires and issues for online retail customers during the holiday season

• Updated customers on the status of their deliveries

• Worked hard within teams to achieve targets

CAREER BREAK

Aug 2009 to Oct 2016 Various Roles

• Companion Care

• House Sitting

• Voluntary Meal Services

PRIOR WORK HISTORY (Bermuda)

Oct 2008 to Dec 2012 Centre On Philanthropy Bermuda

(Voluntary Admin Assistant)

• Preparation of boardrooms for meetings

• Assisting during events, providing information to clients

• Updating the in-house database with customer records and membership information, including inputting new member profiles

Jan 2010 to Mar 2010 Westgate Correctional Facility

(Administrative Clerk)

• Administrative support to Chief Officers and Senior Staff

• Completion of a range of reports

• Auditing and maintenance of personal files

Oct 2009 to Dec 2009 Bermuda Underwater Exploration

(Office Clerk/Cashier)

• Updating database with customer information

• Carried out administrative support duties

• Acted as Relief Cashier

Aug 2007 to Jun 2009 SOS Limited

(Admin Support/Reception)

• Switchboard Operator

• Receptionist duties

Oct 2006 to Feb 2007 Coral Executive Services

(Administrative Support)

• Sorting correspondence

• Scanning and filing documents

• Answering incoming calls

Sep 2006 to Sep 2006 Waterloo House Hotel

(Front Desk Receptionist)

• Controlled switchboard

• Dealt with guest arrivals, departures and enquiries

• Entered daily revenue onto the computer system

Jul 2000 to Aug 2005 HSBC Bank (Bank of Bermuda Limited) Global Fund Services Financial Control

(Senior Accounts Administrator)

• Recovered monthly expenses from clients’ accounts

• Maintenance of the client database and the resolve of client administrators' queries Operational Middle Office

(Senior Operational Assistant)

• Distribution of banking cheques and filing of fiduciary documents

• Administered trustee fees, error and omission forms

• Processed authorized banking transactions requested by Trust Officers /Administrators’

• Data Input

REFERENCES

Available on request

Contact this candidate