Manager Executive Assistant

Vicki McGraw

**** ***** ** **** *

Columbus, OH *3235

614-***-**** **********@***.***

SUMMARY

Diverse background in office management procedures. A proven history in developing comprehensive, effective processes and leadership experience with a reputation for meeting challenging organizational goals; Goal oriented and successfully creating a positive culture for training, motivating, and empowering employees: all with the goal of surpassing revenue projections, and increasing profitability with additional expertise in the following areas:

COMPETENCIES

Knowledgeable

Troubleshooting, Problem Solving

Change Management

Building Strong Client Relationships

Scheduling manager

Innovative ideas and

Suggestions

Motivating Associates

Program Implementation

Office procedures

Effective Presenter

SELECTED ACHIEVEMENTS

Implemented new scheduling system to improve overall communication and cohesiveness within all 3 branches. Countless off-work hours coordinating and enhancing features on the new system to ensure overall accuracy and efficiency. (Legacy Maintenance Services)

Lead an aggressive scheduling plan to increase the total revenue for the Columbus Branch in excess of over 3 million dollars in the first year of implementation. Communicated daily with the technicians to improve overall quality and reduce call backs. (Legacy Maintenance Services)

Managed an office with over 3000 patients and implemented successful electronic paper-free patient record keeping system and practice management system. Streamlined and simplified patient schedule. (Tzagaournis Family Dental, Dr’s Moats and Stewart)

Improved patient communication via email, text messaging, and postcard reminders. Implemented instant messaging system. (Tzagaournis Family Dental, Dr’s Moats and Stewart)

Managed payment processing including patient billing and insurance claims processing. Discussed and presented patient treatment plans, managed case acceptance, handled patient finances. (Tzagaournis Family Dental, Dr’s Moats and Stewart)

PROFESSIONAL EXPERIENCE

OrthoNeuro, Executive Assistant/Medical Secretary, Columbus, Ohio 2018-Current

This position is responsible for providing administrative support to physicians while ensuring patient needs are met.

Review physician schedules in advance to ensure the appointments meet the physicians’ needs

Complete patient scheduling as needed

Schedule physician surgeries and provide surgical and procedural information and documents to appropriate hospitals

Obtain necessary authorizations for both surgery and ancillary services

Schedule ancillary services for the patient

Follow up with patients who are missing referral documentation or authorization for their visit and communicate status to the appropriate area

Respond to patient calls and requests in the required timeframes

Communicate to physician’s pertinent information affecting their clinic and patients

Respond to legal received as appropriate including but not limited to deposition requests and subpoenas

Ensure prescriptions are processed for patients in a timely manner

Legacy Maintenance Services, Service Coordinator, Columbus, Ohio 2016-2018

Manage the overall day to day operations for Ohio’s premier floor care services. Part of the team responsible for increasing revenue from 2.9 million to 4 million in the first year of service.

My team revamped the inventory to create more accountability which lead to a decrease of 26% usage of chemical while increasing profitability.

We implemented inventory systems responsible for tracking all equipment and product usage. Installed programs to reduce amount of waste. Standardized many of the procedures to eliminate redundant tasks.

Provided structure throughout the Columbus branch to reduce the amount of call back services by over 19% in first year.

Office liaison between sales department and operations department. Successfully schedule for 8 account/sales manager and 26 service technicians. Operate within manpower and supply budget.

Dental Office Manager, Tzagournis Family Dental, Westerville, Ohio (1999 – 2015)

Responsible for all of the administrative duties. Coordinate marketing, office expense budget, manage and oversee 6-8 employees, and handled payroll. Schedule patient appointments, oversee staff schedules, perform billing and bookkeeping duties. Maintain patient accounts and records. Oversee schedule, process patient appointment, payments, and submit insurance claims.

Dental Assistant & Receptionist, Yohannes Wareti, DDS, Zanesville, Ohio (1996 – 1999)

Prepare equipment used in dental procedures, ready patients for dental procedure, and assist dentist during dental procedures. Welcome patient and gather information necessary for planned procedure. Performed necessary bookkeeping activities and inventory control.

EDUCATION

Completed over 75 leadership courses

Completed over 30 semester hours at WASHINGTON STATE COMMUNITY COLLEGE. Maintaining at 4.0 GPA

Graduate, PARKERSBURG HIGH SCHOOL

ACTIVITIES

Group fitness instructor, Zumba Instructor, Aquatics fitness instructor, VeraFlow instructor, LaBlast Dance fitness instructor. AFAA Primary Group Fitness instructor.

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