Customer Service Manager

Dear Hiring Manager,

Thank you for the opportunity to apply for the Sale Associate at your company. After reviewing your job description, it’s clear that you’re looking for a candidate that extremely familiar with the responsibilities, associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectation.

I am a hard-working professional who has been consistently praised as hard working by my co-workers and management. Over the source of my 5-year career, I’ve developed a skill set directly relevant to the Sale role you are hiring for, including client communications; customer needs assessment and public relation. Overall, I have consistently demonstrated teamwork, communications, and multitasking abilities in every aspect of my Loan Officer / Customer Service Relation at First Consolidated Bank here in Philippines, and I invite you to review my detailed achievements in the attached resume.

After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me via email at ***************@*****.***.

Thank you for your consideration, and I look forward to hearing from you soon.

Sincerely,

Lanie Arjona Racho

LANIE ARJONA RACHO

Mayacabac, Dauis

Bohol, Philippines

***************@*****.***

EDUCATION

Dr. Cecilio Putong National High School, Tagbilaran City, Bohol

High School Diploma ( 2004-2009)

Bohol Island State University, Tagbilaran City, Bohol

Bachelor of Science In Office System Management (2009-2013)

Unit Earners : Basic Education (2016-2017)

WORK PRACTICE

Dr. Cecilio Putong National High School

Voluntary Music Teacher (July 2010 – September 2010)

Hall of Justice

Practicum (February 2012 -March 2012)

Bohol Island State University

Internship (July 20, 2012 -October 12, 2012)

Land Bank of the Philippines

On- the-Job- Trainee (November 6, 2012 - April 10, 2013)

Bohol Island State University

Customer Service (July 31, 2013- January 15, 2014)

Hear and resolve complaints from customers or the public.

Keep records of the students and maintain it well-organized

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Train other staff members to perform work activities, such as using computer applications.

First Consolidated Bank

Part-Time Marketing Associates (November 2011- December 2013)

Recommend products to customers, based on customers' needs and interests.

Contact regular and prospective customers to demonstrate products, explain

product features, and solicit orders.

Answer customers' questions about products, prices, availability and product uses

First Consolidated Bank

Customer Service Relation/ Consumer Loan Officer II (February 2014-Present)

Confer with customers by telephone or in person to provide information

about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

Contact customers to respond to inquiries or to notify them of claim investigation

results or any planned adjustments.

Market bank products to individuals and firms, promoting bank services that may meet customers' needs.

Verify and examine information and accuracy of loan application and closing documents.

Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.

Record applications for loan and credit, loan information, and disbursements of funds, using computers.

Prepare and type loan applications, closing documents, legal documents, letters,

forms, government notices, and checks, using computers.

Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.

Analyze potential loan markets and develop referral networks to locate prospects for loans.

Approve loans within specified limits, and refer loan applications outside

those limits to management for approval

Prepare letters to send to customers whose accounts are delinquent

and forward irreconcilable accounts for collector action.

ORGANIZATIONS

SK Councilor (2008-2010)

Solidarity Of Osm Stentorian (2009-20013)

Dr. Cecilio Putong National High School Rondalla (2005-2009)

Student Ambassador for Christ (2007-2008)

Christian Youth Fellowship (present)

WORKSHOPS, ACTIVITIES, & SEMINARS

The Application of 5's in Record Management ('February 16, 2012)

Etiquette and Business Manners Culminating Activity As Future Executives ('March 24,2012)

Lecture on Personality Development and Your Career Path in Office Management" ('October 6,2011)

Educational Tour ('October 6-7, 2011)

2011 Inter-School Press Conference (July 22,2011)

" Livelihood Seminar" (May 20,2011)

VCS Teacher Training and Workshop (April 7-10, 2011)

Integrate Sagguniang Kabataan Organization Leadership

and Re Orientation - Basic Orientation Seminar

(ISKOLAR-BOS) (May 27-28, 2008)

AWARDS AND RECOGNITIONS

Composer " Tribute to Parents " (April 4,2009)

Champion Rondalla Regional Competition (March31,2007)

1st Honourable ('April 10,2005)

Philippine Board Passer for Professional Teacher

PERSONAL INFORMATIONS

Name:

Lanie A. Racho

Birthday:

October 17,1991

Permanent Address:

Mayacabac Dauis Bohol

Gender:

Female

Age:

27

Status:

Married

Spouse Name:

Julie Twen D. Racho

Father's Name:

Mr.Isaias Arjona

Mother's Name:

Carmela Arjona

Language:

English

Filipino

Few French Words

Other Skills:

Computer skills:

(Ms Word, Ms Excel, Ms PowerPoint, Ms Photoshop)

Stenography

Contact this candidate