Citrix Administrator Virtual Desktop

SUMMARY

Certified Citrix Administrator with **+ years of Extensive experience in implementing, upgrading, managing and troubleshooting Citrix Server Farms. Have significant experience in IT and extensive hands-on experience in Virtualization technologies like Citrix, VMware, XenServer, Nutanix and experience in building, configuring, and managing Citrix cloud

Experience in Implementing, Upgrading, Managing & Troubleshooting Citrix XenApp, XenDesktop/VDI Windows Virtual Desktop, XenServer environments.

Expert in delivering Virtualized Desktop Environment/VDI to enterprise-wide users using Citrix XenDesktop, Citrix Provisioning Services/MCS on XenCenter, vSphere, Nutanix and Cloud

Experience in Provisioning Services, Storefront, NetScaler technologies

Experience in upgrading Citrix XenApp, XenDesktop, XenServer environments and Citrix Provisioning Services

Experience in upgrading Citrix NetScaler StoreFront, EdgeSight

Excellent troubleshooting skills and resolving issues in enterprise Citrix environment, Including StoreFront, application enumeration and performance issues, Printing and provisioning issues, for internal and external clients.

Experience in Upgrading Corporate wide Citrix Farm

Monitored key metrics like server availability, usage, load balancing for Citrix servers

Application deployment and decommissioning of applications on Citrix farm

Documentation of various life cycle processes like Design, implementation, run books, KEDB’s and regularly updated the same

Generate Citrix License utilization & Application usage Reports

Install, configure and troubleshooting of 2003/2008/2012/2016/2019 servers

Experience in administration of LAN with Windows 11,10, 7, vista, XP, 2000, NT, 98, 95

Installation of OS, upgrades, anti-virus DAT files, patches, and system software

Excellent troubleshooting and problem-solving abilities in network related areas

Vendor management, Audit compliance, SLA Compliance, Service Improvements, Automation, Ticket reduction

Efficient in handling and managing multiple concurrent tasks

Strong interpersonal skills can work well on cross-functional project teams

EDUCATION

Masters of Science from Osmania University – 2002.

Bachelors of Science from Acharya Nagarjuna University – 1997.

CERTIFICATIONS:

Citrix CCA 4.0 (Citrix Certified Administrator)

Microsoft Certified Systems Administrator (Windows 2003)

ITIL 2011 Foundation certified

Dell Certified Systems Expert

PROFESSIONAL EXPERIENCE:

Lincoln Financial Group, Remote. Apr 2024 – Till Date

Role: Citrix Administrator

Lincoln National Corporation is a Fortune 200 American holding company, which operates multiple insurance and investment management businesses through subsidiary companies.

Team lead accountable for client’s CVAD Environment, supervise the team that maintains the Citrix Virtual environment.

Responsibilities:

Manage, Maintain and Monitor the Citrix environment

Perform Citrix Farm and server health checks on regular basis.

Monitor VDIs using Citrix Director 7.15 and Control Up application.

Creation of machine catalogues, VDIs, VDI Templates, Polices and Tags.

Profile creation and manage roaming profiles to load from profile server

Installing and Configuring Citrix Licenses, VDA Agents on Delivery controllers and XenApp servers, scheduled reboots for Citrix Servers,

Improving and managing hardware resources of VDIs hosted on VCenter/Nutanix

Handling bulk VDI and server migration activity.

Preform Monthly Patch activity master image and rollout for Pooled VDI Desktops

Provision of dedicated and pooled VDIs through MCS and PVS.

Creation and manage of snapshots from vSphere client and Nutanix platform

Vulnerability Management, Audit compliance, SLA Compliance.

Service Improvements, Ticket reduction.

Environtment Skills: Citrix CVAD, VMWare,Nutanix,MCS,ControlUP

Ingersoll Rand/Trane, Remote. June 2017- Feb 2024

Role : Citrix Administrator

Ingersoll Rand and its family of brands represent a proven history in construction and mining, industrial and commercial markets. Ingersoll Rand offers market-leading solutions and services that enable customers to create progress through a variety of industries and markets that touch everyday life.

Responsibilities:

Maintain and support Citrix 6.5/7.7/7.15 XenApp, XenDesktop/VDI 7.1 environment and applications, XenServer 6.1, Provisioning server 7.6 environments and related virtual Wintel servers, Windows VDI’s, Store Front and NetScaler 11.1

Implemented Migration of XenServer 6.1 Environment to v7.1 and Provisioning server 7.6 to 7.15

Collaborated with vendor in migrating the Citrix from NetScaler to AWS and Azure MFA

Migrated the Citrix control plane from on prem to Citrix cloud

Work with Application owners on existing and new applications

Maintain and Support Access Management console for applications and servers

Use Citrix EdgeSight /Director for reporting

Deliver virtualized desktop platform (VDI’s) to 1500+ users across the enterprise

Perform application installs/upgrades on existing Citrix Servers

Maintain and executes a patch deployment process to ensure all servers are kept up to date on a patch cycle.

Ensure compliance with change control procedures in cooperation with application owners and business contacts.

Create and maintain documentation of team processes

Provide clear performance data and metrics in support of the operational environment.

Work with Monitoring and Security Teams to ensure appropriate escalation of alerts.

Provide performance recommendations in support of service improvement activity.

Perform project leadership duties for project activity within the Citrix team.

Provide clear operational and project status reports, including operational metrics and service level agreements (SLA’s) for the Citrix team as required by management.

Environtment Skills: Citrix XenApp/Desktop, VMWare.Nutanix,MCS/PVS, NetScaler,XenServer,Citrix Cloud,AWS

OneWest Bank/CIT, Tempe, AZ. June 2011- May 2017

Role: Citrix Administrator.

OneWest Bank is Southern California's hometown bank, focused on delivering personalized, relationship-based banking to its customers. In 2015 OneWest Bank merged with CIT Group, a financial holding company with more than $65 billion in assets

Responsibilities:

Member of the Engineering team involved in Planning, Designing, Implementation of Citrix Upgrade from CPS 4.5 to XEN App 6.5

Planned and executed major migrations to PS 4.5 from XEN App 6.5 including: complete analysis of business needs, application, hardware and security requirements

Install/Upgrade Applications across the Citrix Farms

Application packaging using AdminStudio Repackager.

Configure/Install Citrix Web Interface, provision WI sites for internal and external users

Successfully implemented P2V of Citrix servers (VMware)

Management of Citrix VMware infrastructure (Cloning/provisioning, h/w upgrades, Snapshots etc….)

Performed extensive resource monitoring and analysis of farm capacity planning for servers leveraging

Designed and implemented several process improvements including; change management, Problem management and root cause analysis, Patch and Inventory management, and Audit responses

On-call Support, disaster recovery testing, extensive involvement with and training of off-shore technicians.

Environtment Skills: Citrx Presentation Server, XenApp,Vmware,AdminStudio,WebInterface

Hospira, Chicago, IL Dec’09—May 2011

Role: Citrix Administrator / Systems Engineer.

Hospira is a global specialty pharmaceutical and medication Delivery Company dedicated to Advancing Wellness™ through the right people and the right products. I’m Citrix lead providing L3 level support for the existing Citrix Farm and also backup Windows Administrator

Resposibilities:

Citrix Lead Responsible for Level 3 Citrix Infrastructure support consisting of multiple Citrix Farms, 300 + published applications/desktop on 100+ servers in Development,Testing & Production Environments

Maintain & Monitor existing servers in the Farm

Participated in Application releases, UAT signoffs from application teams and documenting the procedures & workflow tasks in Remedy

Assessment of bottlenecks related to application performance issues

Resposible for creating SQ’s (Software Qualifications) for applications that are installed on Citrix Servers

Provided Training to Helpdesk personnel on First Level Troubleshooting

Resposible for generating Monhly license utilization reports & application usage reports

Work as a backup Windows Administrator when required

Environtment Skills: Citrx Presentation Server,XenApp,Windows,VMWare,Windows

Applied Materials, Austin, TX Apr’08 – Nov’09

Citrix Upgrade

Role: Citrix Administrator

This Project involved Upgrading Corporate wide Citrix Environment from MetaFrame to XenApp 4.5(64bit). I was part of the engineering team and involved in Planning, Implementing Testing and successfully Executing the Upgrade. This farm contains 35 + Servers and having different Zones for other regions (China, Japan, and Singapore). Users were earlier getting Published Desktops but after the Upgrade we have switched to Published Applications using Web Interface

Responsibilities:

Part of the Engineering team responsible for the corporate wide upgrade of Citrix

Involved in Migrating 5000+ users and 100+ applications from MetaFrame to XenApp 4.5. Install, maintain & monitor Citrix 4.5 Servers

Creating packages and Installing Packages using Installation Manager

Published Streaming Application using Citrix Streaming Profiler

Documentation of Installation, Operational Run books and Troubleshooting Guides.

Environtment Skills: Citrx MetaFrame,Presentation Server,XenApp,Windows,VMWare,Windows

Applied Materials, Austin, TX May’07 – Mar’08

Role : Citrix Administrator

Applied Materials is the global leader in nano manufacturing technology solutions with a broad portfolio of innovative equipment, service and software products for the fabrication of semiconductor chips, flat panel displays, solar photovoltaic cells, flexible electronics and energy efficient glass. Worked as Citrix Lead (SME) for Applied materials China, responsible for development & deployment of Citrix while coordinating with the engineering team. Installation and fine tuning of Citrix, Publishing the Application to users. Perform operational checks, Event logs checking, Server connectivity, Verify user session states. Training the Helpdesk for first level Troubleshooting

Responsibilities:

Citrix Lead responsible for plan, deploy and execute the Citrix Environment

Define the Test requirements for the application owners to test the application before deployinh via citrix

Involved in testing of various applications to check the level of access of Trade restricted & IP protected data

Installation and fine tuning of Citrix

Publishing the Application to users

Perform operational checks, Event logs checking, Server connectivity, Verify user session states

Training the Helpdesk for first level Troubleshooting

Documentation of Installation,Operational Runbooks and Troubleshooting Guides.

Environtment Skills: Citrx MetaFrame,Presentation Server,XenApp,Windows,VMWare,Windows

BOC GASES INC, MURRAY HILL, NJ (HCL India). APR’05 – MAR’07

ROLE: Citrix Administrator

BOC Group is one of the largest and most global of the world's leading gases companies. The main objective of this project is to establish a new environment using windows 2003 and to migrate all the existing setup from NT to Windows 2003, Citrix MetaFrame XP to Citrix Presentation Server 4.0.I am involved in Designing & Implementation of “Thin Client” Environment using Citrix MetaFrame to provide centrally served applications to a diverse client environment and Mission critical applications over the corporate WAN. We have also successfully implemented the Disaster Recovery.

Responsibilities:

Supporting Enterprise Citrix Farm, applications

Deploying Citrix MetaFrame Presentation Server

Managing & Securing the Servers and Farm

Configuring the ICA Clients

Deploying the Client software to users

Publishing Applications, Content & Desktop

Managing users, sessions & printers

Optimize resources to keep cost of operation optimal

Running Data center 24X7 with 99.9% Uptime

Regularly updating the OS patches & Citrix Hot fixes by raising the Change requests (CR)

Perform operational checks, Event logs checking, Server connectivity, verify user session states, monitor licenses, Manage printer drivers

Problem/ Incident Management (using Remedy)

Constantly meeting the SLA & Customer Satisfaction

Documentation (Design, implementation, Run books, KEDB’s) and regularly updating of the same

Successfully implemented the Disaster Recovery

Involved in different Phases of Testing of the Citrix environment before releasing for production and documented the test results

Trainings for L1 support about basic troubleshooting & Process

Environtment Skills: Citrx MetaFrame,Presentation Server,Windows,VMWare,CSG.

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