Customer Service Experience
Resume:
Jennifer Wilson
Pataskala, OH *3062
********.**********@*****.***
Profile Summary
Jennifer is a value-driven, results-oriented leader that is passionate about reducing operational costs while improving customer experience, simultaneously. She has successfully built and developed high-performing teams, fostering a positive and productive work environment while driving operational excellence and exceptional customer service. She is a strategic thought leader that can effectively identify and develop talent, lead teams, and get others onboard with new initiatives quickly using her change agent mindset.
Recently in 2023, Jennifer received a “Great” value rating on all categories of her departments Values and Performance rating - 9 block survey. She is often called upon directly by her peers and leaders to help solve complex problems, knowing she can efficiently accomplish tasks and delegate quickly without suffering quality.
Work History
Menards, Columbus OH
Front End Manager, March 2018 - May 2024
At Menards, Jennifer spearheaded a team of cashiers and customer service representatives, ensuring efficient and positive customer experiences. Her responsibilities included scheduling, staff development, cash handling procedures, loss prevention protocols, and resolving customer inquiries. Jennifer fostered a collaborative team environment, maintained high standards for accuracy and efficiency, and ensured adherence to company policies
Key Results:
Lowered costs of operations by streamlining processes at store rental center
Change agent and key stakeholder in increased employee engagement and positive customer interaction
Implemented process to verify and track personal check payments which resulted in the lowest number of returned checks company wide
Acloche, Columbus OH
Onsite Coordinator, October 2009 – January 2014
At Acloche, Jennifer served as a crucial liaison between the staffing agency and multiple clients. She successfully ensured seamless integration of temporary workers into the clients environment through effective onboarding, performance management, and issue resolution. Jennifer demonstrated strong communication and problem-solving skills while maintaining accurate records and reporting workforce metrics.
Key Results:
Implemented cost-saving measures, such as reducing overtime and absenteeism, leading to increased profitability.
Effectively managed staffing fluctuations to meet client demands while minimizing labor costs
Education
Columbus State Community College
Degree in Supply Chain Management - 2018
Skills
Financial Analysis, Strategic Planning, Data Analysis, Reporting
Deep Industry Knowledge, Empathy and Communication, Proactive Problem-Solving and Strategy
People & Resource Management, Delegation, Decision Making, Conflict Management
Adaptability, Resilience, Flexibility, Project Management
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