Business Development Quality Management

RESUME

SHAILENDER SINGH

E-Mail - **********.*******@*****.***

+91-981*******(Cell/WhatsApp number )

Experience is 25+ years

Core Skills - Hospitality Operations

Hospitality Projects and Renovations

Asset Management

P&L, Financial Reports, Budgeting & Contracting

Brand Creation and Management

Quality Management Audits

Hotel Development

Business Development

Marketing - Digital, Print & Media

Vendor Management

Cost saving processes

Corporate Strategy

MGM MUTHU HOTELS / Chief Operating Officer – East Africa October 2022 – Present

Current Hotels in Operation

MGM Muthu Keekorok Hotel, Masai Mara

Muthu Silver Springs Hotel, Nairobi

MGM Muthu Nyali Beach Resort, Mombasa

MGM Muthu Lake Naivasha Country Club, Naivasha

MGM Muthu Sovereign Suites, Limuru

MGM Muthu Warwick Mount Kenya Hotel, Nanyuki

Coming Up – Zanzibar / Nairobi / Ethiopia

Development of Acquisition pipeline for MGM Muthu Hotels in Africa

Pre and Post Hotel Opening Audits

Strategic Design Inputs

Critical Path time frames, Planning for all Hotels together reduced costs

New Concepts

Hiring of Staff with emphasis on local people to be trained to save costs of expats .

Focus on Sales, Quality processes and training.

Corp office team of 24 and Rest of 650 +

Neelkanth Hospitality / Africa – Chief Executive Officer – Asset Management February 2016 – September 2022

Projects Completed - 5 Branded hotels namely

Courtyard Marriott – Lusaka - Zambia

Hyatt Regency – Dar e Salam - Tanzania

Four Points by Sheraton – Dar e Salam - Tanzania

Sarovar Hotel – Lusaka - Zambia

Radisson hotel – Lusaka - Zambia

Introduced Precast RCC Concrete tech to increase speed of Construction Liaison with Architects, Facility Planners, MEP Consultants Interiors, Hard Scaping, landscaping etc

Handling Area statements, BOQ’s, Equipment lists etc

Pre and Post Hotel Opening Audits

Strategic Design Inputs

Critical Path time frames, Planning for all Hotels together reduced costs

New Concepts

Hiring of Staff with emphasis on local people to be trained to save costs of expats .

Focus on Sales, Quality processes and training.

Corp office team of 12 and Rest of 650

Best Western India – President - India

August 2014 – February 2016

Operating - 28 Properties, Signed 20 Properties .

Increase in Rev Par by 20% Year on Year

Increase in F&B revenues by 25% Year on Year / Local sensibilities & Festivals

Cost saving processes giving additional 12% to the Properties

Corp office team of 15 and Rest 1200+

Feasibility Reports

JV of Reliance ADAG with Anant Raj limited – President August 2013 – July 2014

Projects Signed with Marriott, Four Seasons, InterContinental Hotels, Starwood, Carlson, Banyan Tree .

Land by Real estate developers and Construction and Operations cost by Reliance ADAG

Creating the Hospitality Vertical for the Joint venture to finish the Projects and Operate these Hotels in the next stage.

Aerens Gold Souk International Limited – President – Hospitality August 2011 – July 2013

Projects and Operations of 04 Ramada Hotels(Wyndham Brand )

Food Courts- Brand Creation and Operations in their Malls

Multiplexes – Franchise Operations

Corp office team of 18 and Rest 500 +

Cambay Hotels - Chief Operating Officer – Ahmedabad June 2009 – July 2011

Brands - Grand, Sapphire, Cambay Resorts

7 Owned and Managed Hotels, Signed 5 Hotels on the Brand strength

Increase in Rev Par by 15% Year on Year

Increase in F&B revenues by 20% Year on Year / Local sensibilities & Festivals

Cost saving processes giving additional 12% to the Properties

Finished Projects of Ahmedabad and Udaipur Hotel .

Marketing and Radio Blitz

Corp office team of 15 and rest 900+

Choice Hotels Inc., USA - Group General Manager - India Region March 2005 – May 2009

Brands - Clarion, Quality Inn, Comfort Inn, Sleep Inn

15 Managed Hotels and 35 Franchised Hotels

Creation of a Management Vertical

Focus on Sales and Training on Quality Audits .

Cost saving processes

Corp office team of 12 and rest 1400+

Best Western Hotels International Inc.,USA -General Manager - Middle east, Pakistan, India & S E Asia / February 2004 – March 2005

Brands – Best Western Premier, Best Western

Operational strategies region wise, Country wise .

Sales strategies Region wise and country wise

Reservation system updates for improvement .

Region being Voted as Best for Customer Experience. InterContinental Hotels, - Crowne Plaza Hotel, New Delhi - Resident Manager December 1999 – January 2004

Hotel Operations, Sales strategies, Food Festivals etc Starwood Hotels - Le Meridien, New Delhi - Duty Manager September 1994 – December 1999

Hotel Operations more focused on Nights

Training and Seminar ’s Attended

Guest contact & Communication training by Forte Hotels

Up selling methods by Institute Meridien Paris – Forte Hotels

Train the trainer program by InterContinental Hotels

Revenue Management – Customer Care Perspective

Educational / Professional Qualification

Bachelors Degree in Commerce(B.Com) Distance Learning from Delhi University in 1998

Diploma in Hotel Management from IHM Calcutta under the aegis of Pusa / New Delhi in 1994

PGDBM in Marketing, Distance Learning from AIMA in 2002 Personal Details

Address – RP 104, Ground Floor, Maurya Enclave, Pitampura – 110034, New Delhi

Date of Birth - 05 September 1970

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