Customer Service Outbound Call
Resume:
MRS.SIRITHORN LERDWORALUCK
***, *** ***** *********** ****, Levite Street, Makati, Philippines
Mobile: +63-995******* mail: *************@*****.*** / Line ID: Charlotte2516 Company: IDNPlay Corporation [December 2019 to Present] Position: Customer Service Telesales
Responsibility:
Outbound call / handling calls with customers, offer any promotion following customers history.
Handles all member queries/complaints via live chats, emails other company communication tools in Thai language.
Performs telemarketing or call to establish good relationship with existing and new members. Company: REBUS TECHNOLOGIES,INC. . [March 2018 to November 2019] Position: Customer Service tele sale
Responsibility:
Outbound call / handling calls with customers, offer any promotion following customers history.
Handles all member queries/complaints via live chats, emails other company communication tools in Thai language.
Performs telemarketing or call to establish good relationship with existing and new members. Work Experience
Company: Ninety-nine Technology Inc. [September 2017 to February 2018] Position: Customer Service Assistant and Settlement Responsibility:
Handles all members queries/complaints via live chats, emails, Skype, and other company communication tools in the specific area or market or language coverage professionally.
Performs telemarketing or call to establish good relationship with existing and new members;
Promotes products and provide quality services to achieve market dominance.
Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.
Monitor member's reactions and competitors’ activities thru daily/weekly reports and submit to immediate superior.
Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication process.
Do all other tasks that may be assigned from time to time.
Perform verification on all incoming funds.
Process first level verification on all outgoing funds.
Conduct daily reconciliation on all incoming and outgoing funds.
Attend to customers queries on all fund related matters. Company: Open Access OAMPI [APR 2017 to JUN 2017]
Position: Thai Content Moderation Analyst
Responsibility:
To check document schedule of school and valid document.
To check registration receipt.
Key data in the system.
Company: Accounting & Financial Manager at Thong Guan Trading (Thailand) Ltd. Partnership of Malaysia Company. [2013 to 2016]
Position: Accounting & Financial Manager
Responsibility:
Managed and supervised a professional accounting staff.
Responsible for preparing a GAAP Financial Statements on a monthly, quarterly, and annual basis
Responsible for Year-end closing of Financial Statements.
Responsible for preparing bi-weekly payroll and payroll taxes.
Prepared workers compensation reports.
Responsible for Bank and Account Reconciliation.
Coordinated with other departments during system conversion.
Monitored and supervised implementation of the new system.
Responsible for providing necessary financial reports to management.
Responsible for Cash Flow and Budget Projections.
Review of Journal Entries, A/P Vouchers, Accounts Receivable.
Responsible for International trade transactions, i.e., Letter of Credit and supporting documentation.
Coordinated yearly physical inventory count.
Responsible in dealing with auditors (government and external), professional consultants, CPAs Coordinated for shipping document and make appointment to be purchase.
Other responsibilities assigned by management.
Accounting law and Tax of Thailand policy.
Applications submitted serial number in system Food and Drug Administration (FDA)
Imports of goods by agriculture ministry appliance schema. Another agreement for the duration of the country. (WTO, AFTA)
Company: Flexi-Pack Ltd. Songkhla. Thailand [2002 – 2013] Position: Financial Executive.
Responsibility:
Preparation of Annual Departmental Budget, and Quarterly Departmental Outlook
Financial planning support to upper management and is the key interface with department management
Assists upper management with various financial analyses reports.
Review and analyses expense accounts, as well as JE preparation before month end close.
Prepares monthly and quarterly Balance Sheet and P & L and other schedules.
Bank Reconciliation.
Managed vendor and customer accounts, generating weekly on demand cheques.
Coordinated for shipping documents of Import / Export Customer.
Other special projects assigned by the controller. Company: B.right Rubber Ltd., Songkhla. Thailand [1993 – 2002] Position: Accounting officer
Responsibility:
Performed accounts payable functions for construction expenses.
Managed financial departments with responsibility for Budgets, Forecasting, Accounts Payable and Receivable.
Created budgets and forecasts for the management group.
Ensured compliance with accounting deadlines.
Prepared company accounts and tax returns for audit.
Coordinated with bankers, insurers and solicitors regarding financial transactions. Skills:
Skype, Internet, Email, MS word, MS Excel, MS PowerPoint and Express.
Office equipment as Fax, Scan. Telephone etc.
Speed typing Thai / English 40 WPM
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