Customer Service Call Center
Resume:
Sophie Scott
Kingston, TN *****
***************@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Food Champion
Taco Bell-Lenoir City, TN
November 2018 to October 2024
cashier, cook, customer service member, server
Lenoir City Location 2018-2020. Kingston 2021-2022 Scheduler
Sequence Health-Alabama
September 2023 to December 2023
Monterey Bay GI Appt Scheduler, WFH Healthcare Call Center, Cullman Call Center — Appointment scheduling, Healthcare Terminology Training, Health Insurance Verification, Healthcare Systems Training, Telephone Etiquette — Answered calls and scheduled appointments working with multiple healthcare providers and patients.
Started training also with Brook Health 12/06/2023 for outbound care with patients of the clinic. I give outbound calls regarding letters from providers regarding medical devices and give them more information regarding Brook Health and the app.
Started training with Certintell 12/13/2023. Using spreadsheets, I make outbound calls from multiple hospitals, 3 attempt calls, wait 2 days before starting second attempt. Crew Member and Carhop
Sonic Drive-In-Kingston, TN
June 2023 to September 2023
Moved to different location as a carhop and crew member (making ice cream and drinks and also serving.) Front End Checkout Associate
Walmart-Lenoir City, TN
November 2021 to June 2023
Front end customer service duties.
Lending Specialist
Foundever/USAA-Knoxville, TN
April 2021 to April 2023
WFH Call Center, customer service, finance, loan specialist, auto loans, lease purchase, refinancing Cashier
ExxonMobil-Oak Ridge, TN
July 2022 to September 2022
Cashier at front desk.
Member Service Representative
BroadPath Healthcare Solutions-Arizona
April 2022 to June 2022
WFH call center, answer questions about bills, payments, and other customer service duties. Server/Hostess
Joe’s Italian Cuisine Joe’s Italian Cuisine-Lenoir City, TN February 2021 to April 2021
server, bartender, money management, cashier, customer service, hostess Crew Member and Carhop
Sonic Drive In Sonic Drive-In-Lenoir City, TN
June 2020 to February 2021
dessert maker, carhop/server, cashier, customer service member Education
Technical College in AOT - Adminstrative Office Technology Tennessee College of Applied Technology-Harriman - Harriman, TN May 2024 to Present
High school diploma in Information Technology
Penn Foster High School - Lenoir City, TN
March 2022 to June 2022
High school education in Business Communications
Lenoir City High School
August 2016 to December 2021
Bachelor of Science in Business Administration & Data Analysis: Project Management
Liberty University
Skills
• Auto Loans
• Loan origination
• Food Service
• Serving Experience
• Computer skills
• Microsoft Office
• Food Safety
• Refinancing
• Financial Services
• Money Management
• Call center
• Restaurant Experience
• Credit analysis
• Customer service
• Host/Hostess
• Underwriting
• Debits & credits
• Banking
• Cashiering
• POS
• Debits & credits
• Customer service
• Medical Receptionist
• Medical Scheduling
• Phone Etiquette
• Insurance Verification
• Medical Billing
• QuickBooks
• Microsoft Outlook
• Medical terminology
• Debits & credits
• POS
• Banking
• Financial services
• Microsoft Word
• Medical office experience
• HIPAA
Certifications and Licenses
Personal Lines License
April 2021 to Present
1203
Microsoft Office Specialist: Word 2019 Associate
October 2024 to Present
Received at Tennessee College of Applied Technology on October 21, 2024.
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