Data Analyst Customer Service

Chioma Anthonia irokwe Okoli

*************@*****.***

PROFESSIONAL SUMMARY

A passionate, energetic, and goal oriented Data Analyst with extensive experience in Sales, and Branch operations in a financial institution with various branched across the world. A highly organised, efficient, and intelligent individual, with an excellent gift of team playing whose thorough and precise approach to projects has yielded excellent results. In various task especially positive decision making within a reputable organisation.

WORK EXPERIENCE

Data Analyst Apr 2024 - Present

Gulfcon Limited • lagos, Nigeria

•Confer with clients to identify and document requirements

•Analyse information systems processes, and propose customized solutions to improve performance and efficiency

•Design, develop, integrate, test and implement information systems business solutions

•Provide advice on information systems strategy, policy, management, security and service delivery

•Act as a liaison between the business units, technology teams and support teams

•Conduct tests to ensure the reliability, accuracy, and functionality of system changes and enhancements

Business Manager Mar 2020 - Jan 2024

United Bank for Africa PLC • Lagos, Nigeria

Responsible for maintaining positive customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Retail and Corporate Customers. Additionally, to ensure seamless and timely service to customers through interface with other areas of the Bank including Risk, Treasury, and Operations Duties & Responsibilities

•Client acquisition, management and retention of existing client relationships consistent with the agreed targets and in line with the Bank’s strategy.

•Ensuring that account opening processes are completed within agreed service level time lines and within stipulated KYC procedures

•Support implementation of various sales and marketing strategies to meet ever changing customer needs,this has led numerous referrals to our business office and brand too.

•Improve the Bank’s profitability through cross-selling and up selling of bank products as well as carrying out market intelligence so as to provide input to the New Product Development process

•Increase product penetration for existing customer base by reviewing their portfolio to determine potential cross sells and proactively recommend new products to customers

•Prepare documentation on the creation of risk assets to increase business office profitability.

•Ensure the reactivation of dormant accounts and relationships to improve deposit liability growth and profitability. and acquire customers

•Gather Market Intelligence covering competition, specific allocated sectors, manage Attrition levels and actively manage expensive deposit to drive profitability for the bank and increased earning for my team and i as we concistently earn the quaterly incentive paid for office that achieve 100% target.

Customer Service Manager Apr 2016 - Mar 2020

United Bank for Africa PLC • lagos, Nigeria

•Manage, motivate, train and develop staff to ensure achievement of first class service delivery at the branches (business offices).

•Coordinate the management of operational risk issues that arise in daily activities at the branch level to completly eliminate fraud and operational loss.

•Ensure that the level of service rendered in the branch is world class and that all interactions with customer’s result in only positive experiences.

•Ensures adequate manning at all branch operations service points with reliable and efficient staff as well as enforcing dicipline

•Ensures the best ambience (internal & external) and banking hall experience

•Ensures effective queue management in the banking hall and sees that customers are promptly attended to in line with the service level agreement

•Ensures good customer and bank relationship while resolving customers’ complaints.

EDUCATION

Data Analyst Feb 2024 - Apr 2024

Hibreed Inc., Canada

Masters in Treasury Management Jan 2009 - Jan 2011

Bayero University Kano • Kano, Nigeria

Bsc Banking and Finace Dec 2000 - Sep 2004

Abia state University Uturu • Okigwe, Nigeria

SKILLS

•Strong analytical skill and ability to pay attention to details.

•Excellent organizational and interpersonal skills.

•Good judgmental and decision-making skills.

•Strong risk consciousness.

•Excellent passion to also impact

•High level of independence and assertiveness.

•Good record keeping and documentation skills.

•Excellent Customer and personal service skills

•Proficiency in use of all Microsoft office.

•Excellent communication skills, both written and verbal

VOLUNTEER WORK

Training Officer Jan 2000 - Present

Alman and Buch • Lagos, Nigeria

Customer service training for all newly onboarded staff and yearly refresher course on customer service.

Treasurer Mar 2000 - Present

St Luke’s Anglican Church • Lagos, Nigeria

Preparation of the monthly accounting statement, Balance sheet, income and expense statement and other financial advisory role.

REFERENCES

Available on request

Contact this candidate