Customer Service Assistant Store Manager

JULIAN C. BOURGEON

************ ******.*********@*****.*** Margate, FL 33063

SKILLS

Problem-Solving

Customer Service

Customer experience

Customer Service and Engagement

Team Management

PROFESSIONAL SUMMARY

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

WORK HISTORY

Oct 2023 - Oct 2024

Boca Raton, FL

Assistant Store Manager/ Chef / That’s A Wrap Sandwich Co.

Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.

Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.

Checked food inventory and ordered ingredients.

Played a key role in catering special events such as weddings and corporate functions, delivering exceptional dining experiences for clients.

Mar 2022 - Sep 2023

Coral Springs, FL

Assistant Store Manager/Cashier/Customer Service/Sales / Rue 21

Count registers for opening and closing

Provide excellent customer service

Review policies and procedures with employees

Finalize payroll

Supervise the floor

Ensure employees are aware of any tasks that need to be completed efficiently

Sell company fragrances to customers

Assist in the hiring process

Receive and process inventory

Implement anti-theft practices

Attend district meeting conference calls

Dec 2019 - Feb 2022

Tamarac, FL

Assistant Manager/Cashier/Customer Service / Five Below

Pleasantly greet customers upon entering store

Provide quality customer service to everyone that requires assistance

Effectively collect money and return correct change back when appropriate during purchases

Maintain the store clean and free of debris on the floor

Restock shelves with all 'put backs' and with new merchandise

Receive shipment

Ensure employees are focused and task orientated

EDUCATION

Expected in Jan 2025

Business Management in

Broward College

Expected graduation date- 2025

Jun 2022

Fort Lauderdale, FL

High School in

Fort Lauderdale High School

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