Customer Service Office Administration
Resume:
Whitney Eliott
Templeton, CA *****
**************@******.***
• To Whom It May Concern: my name is Whitney Eliott, I am a seasoned professional and lifetime local.
• I am 38 years of age, a devoted wife and mother of one, very well behaved and honorary student, teenage daughter as well.
I have been working all types of various jobs beginning at the age of 14. I have years of experience working in sectors including but not limited to: Food Service and in Wineries, in various roles of customer service and cashiering, administration, office management and services as well as in finance and customer management, telecommunications and appointment setting cold calling and answering inbound customer service calls, I have worked for years in hospitality with experience as a hotel concierge, as the district recruiter for two years for a huge national insurance agency, I have years of sales experience as a very successful mattress salesperson and assistant manager for that role, and most recently I have spent the last several years as a small business owner as a permanent makeup artist specializing in Microblading, which is still operational, however at a very minimal level which will in no way impede upon an position that I am hired to fulfill, be it full or part time employment.
I have an exceptional work ethic, a college education, 34 years of practical and successful work experience and am proficient with computers and computer technology.
I am self driven and a self starter, always looking to improve myself and be the best I can be in any field and in any position for which I am hired.
I always aim to exceed expectations or quota and am always aiming to go the extra mile, looking to do the things my fellow coworkers tend to avoid, working hard to make an impact on the company and the people they serve and of course, my supervisors.
I look forward to speaking with you about the potential roles that I would be able to fill in any present and future opportunities working within your company!
• I love helping people with their needs both in my personal life as well as professionally and I very much enjoy the experiences I have experienced and the professional growth and development I have thus gained throughout my professional occupations.
• On my days off I have been volunteering for Meals That Connect as a driver, delivering meals to home bound seniors. I also spent a year living in Tanzania, Africa, as a volunteer in an orphanage and teaching the local children there English.
• I am a professional, hard working, reliable, punctual, intelligent, friendly, self starting, agreeable and respectful woman, proud of my values, my character, my integrity and that I know that I have an excellent work ethic.
I feel confident that I can be an effective and productive asset to any business.
RESUME:
Whitney C. Eliott
**.******@*****.***
Tempelton CA, 93465
Work Experience:
*Independent Contractor / entrepreneur*
DBA: "BROW BOSS 805"
*CA licenses as a Permanent Makeup Artist & Master Microblading Technician.
Still working here, very part time, setting own schedule and working by appointment only.
*White Glove Concierge Service Provider*
Summer-wood Inn & Winery - Paso Robles, CA
October 2022 to November 2023
• Cheerfully and quickly assist all guests with all of their needs.
• Take, make, change, cancel reservations, take payment. Treat guests with dignity, professionalism, willingness and a cheerful demeanor at all times both over the phone and in person.
• Tend to or apply specific needs or desires of guests
• Make arrangements for local wine tours, activities and reservations.
• Serve made to order breakfasts for each guest, clean up including all dishes between check outs, phone calls, special requests and check ins while working alone each morning.
• Serve wine and charcuterie in the evenings to guests, also working alone. Assistant Manager,
*Mattress Salesperson*
Christian's Mattress Xpress - Atascadero, CA
December 2015 to May 2018
• Assistant and educate clients on sleep and mattress specifications to aide them in making their purchase
• Store maintenance and upkeep
• Routinely exceed sales goals while maintaining high profit margins
• Build trust, relationships and gain report with clients
• Daily inventory, financing, learn and correctly use of company POS and software system.
*Innkeeper and housekeeping*
Back Bay Inn - Los Osos, CA
January 2014 to January 2015
• Tend to needs of guests, making, canceling or adjusting reservations both in person and over the phone
• Assisted daily in housekeeping. Doing laundry, preparing rooms for check ins and cleaning stay over rooms as well.
• Take charge, make executive decisions and handle any issues that may arise using my own best judgment
*Telemarketing Sales Representative*
Farmers Insurance Group - San Luis Obispo, CA
June 2010 to December 2013
• Make outbound calls soliciting potential clients for established Insurance Agents
• Meet or exceed daily expectations and quotas
• Spend 8 hours a day on the phone
*Customer Service Representative*
Steve's ATV Rentals - Oceano, CA
June 2010 to October 2010
• Summer seasonal employment. I worked here 2 summers in a row.
• Assist customers in selecting the appropriate equipment for their beach rental,
• Standing 8 hours a day in a very small space, shared with multiple employees at all times, in a single wide trailer on the beach
• Reviewing, explaining and clarifying all aspects of renting an ATV from the company and collecting contract signatures
• Transporting customers to and from the beach in a large bus
• Washing off and cleaning equipment at the end of each business day Education
EDUCATION:
-high school honorary graduate, Arroyo Grande High School,
- Cuesta Community College, focuses on child development, business management and human services
-Office Administration Vocational Trade School, Certified
-CA CADCCA Licensed substance use disorder and co-existing disorders counselor. Education, internship, licensing and certification requirements taught through San Jose Christian Institute - San Jose, CA. I have two years of hands on experience working as a counselor in all Women's treatment center, in Oceano CA.
*Skills*
* proficiency in computer, filing, bookkeeping, phone management inbound and outbound calls and ensuring customer satisfaction.
* creating and maintaining secure, detailed and updated accurate analysis of individual client files and case management
* customer service experience for over 25 years
• Assistant Manager Experience
• Cash Handling
• CPR certification
• Retail Sales experience
• cold calling / appointment setting
• English Language only
• Office experience
• Recruiting experience
• Telemarketing
• Administrative Experience
• Account Management
• Personal Assistant Experience
• Home care
• Front Desk
• Microsoft Outlook
• Cleaning Experience
• Cashiering
• Inside Sales
• General counsel
• Van driver
• Host/hostess experience
• Computer skills
• Negotiation
• POS
• Business Development
• Case Management
• Individual / Group Counseling
• Addiction Counseling
• Intake Experience
• Crisis Intervention
• Group Therapy
• Motivational Interviewing
• Microsoft Powerpoint
• Cognitive Behavioral Therapy
• Behavioral Therapy
• Child & Family Counseling
• Behavioral Health
• Mental Health Counseling
Certifications and Licenses
Food Handler Certification
CADAC
2012 to 2014
• Many hours as an apprentice
• Working in a home for women with substance abuse issues
• Intake paperwork
• Counseling women in everyday or living issues to maintaining their sobriety, rebuilding relationships and improving their quality of life
Office Services and administration Vocational Education 2009 to Present
• Office management duties,
• Multitasking,
• Cheerfully Taking and making phone calls,
• Filing paperwork
• Computer skills
• Assisting with any and all office tasks
Licensed to serve alcohol in CA
October 2022 to October 2023
• CA requires all persons that serve alcohol to take a course and become licensed. This is to prevent serving to minors and over serving. Also, how to handle difficult situations appropriately and the laws in CA revolving around serving alcohol.
CPR Certification
Assessments
Marketing — Proficient
June 2023
Understanding a target audience and how to best communicate with them Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Delivery driver — Proficient
July 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Sales skills — Proficient
June 2023
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Volunteer for Meals That Connect (delivering meals to home bound seniors) September 2021 to December 2022
I love helping people and volunteer for SLO counties version of Meals On Wheels. Additional Information
I lived in Tanzania, Africa for a year as a volunteer in a small, isolated village called Tangaru. I was there helping build wells, teaching English and aiding in orphanages.
Contact this candidate