Customer Service Financial Administrator
Resume:
ANGELIA HILL
Financial Administrator & Management
Little Rock, AR
*******.******@*****.***
I am highly motivated to contribute my skills and dedication to a company in order to become a valuable asset. To showcase my abilities, I am particularly interested in working in a day-to-day Marketplace Business where I can apply my expertise. I excel at identifying opportunities and suggesting actionable steps to enhance process efficiency and accuracy.
With 7 years of customer service experience, as well as my educational background, I am confident in my ability to contribute to the company's growth and uphold its core values. Moreover, I am committed to continuously improving and advancing my career within the organization. I am not just seeking a job, but a long-term career opportunity. Experiencing Financial Administrator roles with over 10 years of expertise in financial management, budgeting, and strategic planning. Proven track record of achieving financial targets and improving operational efficiency. Seeking to leverage my skills to contribute to the success of Liberty Mutual Insurance. Furthermore, I am authorized to work in the US for any employer. Work Experience
Independent Home Healthcare
Little Rock, AR
Driving or accompanying the patient to and from appointments Running errands Providing supervision and companionship Managing medication Assisting with bathing and grooming Preparing meals Monitoring and recording patient information Light housekeeping duties such as cooking, laundry, and dishes Assisting with medical tasks such as administering medication and checking vital signs Assisting with personal care like bathing, grooming, and getting dressed Meeting individually with clients to determine their financial objectives, risk tolerance, income, expenses and assets Offering strategic advice on products and services, such as investments, insurance coverage and debt management tools Securing stocks and bonds and establishing progressive savings accounts
Financial Advisor Handler
Full-time • 05/2016 - Present
Ally Financial
Skills
Soft skills
• Accounting
• Accounting Data
• Accounts Receivable
• Billing Software
• Business Planning
• Customer Interaction
• Dependability
• Microsoft Excel
• Microsoft Office
• Multitasking
• Prioritise Tasks
• Project Management
• Quality Control
• Skip Tracing
• SWOT Analysis
• *Art
• *Shopping
*Volunteering in the
community
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• Communication
• *Creativity
• *Critical thinking
• *Decision making
• *Leadership
• *Problem Solving
• *Self Assessment
• Time managment
Little Rock, AR
Performed thorough and accurate documentation of accounts, ensuring all information was up to date. *Conducted extensive customer interaction through both inbound and outbound calls, utilizing both dialer and manual methods. *Updated account information and completed necessary administrative tasks.
*Conducted in-depth account level research when required.
*Demonstrated excellent objection handling skills to address customer concerns about making payments. *Utilized notification systems effectively. *Managed a high volume of up to 150 financial portfolios per month. *Served as a Peer Mentor for new representatives, providing guidance and support after their training. *Collaborated with internal teams and external clients to resolve any disputes or discrepancies in billing amounts and payment transactions. *Identified and recognized high-priority clients' portfolios when necessary. *Maintained a low error rate within the billing systems. *Ensured accurate and comprehensive remarks were made on accounts.
Senior Loan Loss Mitigation Specialists
Full-time • 07/2013 - 04/2016
First Step Daycare
Stuttgart, AR, USA
Administrative Assistant
01/2008 - 12/2012
Projects
Budget Optimization Initiative
Financial Project Manager
Additional
Education
Masters Business
Administration In
Business
Webster's University
Little Rock, AR, USA
05/2013 - 07/2024
Bachelor Business
Administration In
Business
Arkansas Baptist College
Little Rock, AR, USA
08/2010 - 05/2013
Associate General
Education In General
Education
Pulaski Technical College
North Little Rock, AR, USA
08/2005 - 05/2007
• Approved and denied applicants for service.
Keeping child records for parents and guardians Monitoring playtime and engaging in imaginative play Supervising diaper changing and bath time Preparing meals and snacks, including those for children with allergies Creating age- appropriate lesson plans Cleaning and organizing the facility Communicating with parents and providing feedback on children's development. Interviewed applicants for enrollment Contracts for future applicants
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Objective: Conducted a comprehensive risk assessment to identify potential financial threats.
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Role: Managed financial data and developed risk mitigation strategies.
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and punctual. *
Knowledgeable of
developing a business plan. *
Can perform a SWOT
Analysis of a business. *
Knowledgeable of writing
grants. *Effective in preparing
PowerPoints. *Project
Management. *Accounts
Receivables. *Payroll. *
Managed 10 employees. *
Spreadsheets. *Billing. *
Collected on past due
accounts. *Handled
confidential information. *
Sales.
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• *Dependable
• reliable
cost Reduction Program
Senior Accountant- Daycare
Volunteering & Leadership
First Baptist Chruch 03/2003 - Present
Member Little Rock, AR
Membership is the formal and voluntary affiliation of persons with a certain religious congregation or community, expressing their commitment and dedication to that church’s beliefs, values, and activities.
Outcome: Implemented risk management practices that reduced financial exposure by 20%.
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Objective: Identified and implemented cost reduction strategies across the organization.
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Role: Conducted financial analysis to pinpoint areas for cost savings.
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Outcome: Achieved a reduction in operational costs, saving the company annually.
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