Customer Service Event Coordinator

T. MONIQUE DAVIS

Columbus, OH 614-***-**** **********@*****.***

Customer-focused professional with a background in customer service roles. Known for providing top-notch customer/client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication and leadership skills. Problem-solving skills and the ability to multi-task. Proven track record of consistently improving operational processes to enhance the overall customer experience. EXPERIENCE

January 2024 - Current

Event Coordinator Ascended Staffing Columbus, OH On-site support during day of the event including problem solving if necessary. Assisting with set-up of event, working with kitchen staff to ensure adequate levels of food Collaborated with clients to identify their goals and expectations from the event. Providing customer service assistance before, during and after events. February 2023 – December 2023

Restaurant FOH Manager Margaritaville - ATL Atlanta, GA Oversaw workforce of up to 40 – 50 members on a day-to-day basis. Ensure compliance with workplace safety regulations by providing training sessions for FOH staff members. Organized special events such as corporate and professional events, company and holiday parties. Customer table touches, ensuring customer satisfaction, serving as a liaison between FOH/BOH. January 2021 – February 2023

Store Manager Dollar General Atlanta, GA

Managed daily store operations. Directed team in executing plans daily. Fostering positive customer relations. Familiar with NextGen Software.

Directed staff functions effectively, streamlined processes to enhance the workflow. SKILLS

• Recruiting & Interviewing

• Strategic Planning and Management

• Financial Analysis

• Team Development

• Sales Management

• Operational Management Experience

• Exceptional communication

• Proficient in Microsoft Office

• Employee Relations

• Kronos and other operating systems

EDUCATION

Associate’s degree, Business Management Administration, National College, Roanoke, VA

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