Customer Service Operations Coordinator

Mary Rankin

***** ******* **

Channelview, TX ***30

Cell 713-***-****

************@*****.***

Objective

To obtain a position with a company that will enable me to utilize my administrative skills as well as challenge me to new ones.

Profile:

Self directed with exceptional organization and follow through skills. Able to handle multiple tasks simultaneously while giving attention to detail. I am able to solve problems and able to work collaboratively with others. Possess effective oral and written communication with internal and external customers. Able to identify service problems and initiate appropriate action to resolve problems. Effectively interact with all team members for the purpose of resolving customer needs Skill Sets

AS400 System Excel DST-Inventory System Access (General Cargo Invoices) AP Peach Tree MS Excel 2010 AS400 Purchasing System MS Office 2010 Accounts Payables Job Tracking

Customer Service Accounts Receivables

Work

History

2010-2023 GulfStream Marine /Care Terminal

CustomerService/Operations Coordinator/Billin

*Started the same as Coastal Cargo Duties

* Moved to Operations in May 2022: Worked with Agents, PHA, Customer to collect all information for an Export/Import vessel. Collecting manifest, packing list, terms and special instructions. Entered all the information to our system for the Operations and Terminal to make the movement of cargo transfer with ease. Once the vessel had completed, would bill the vessel out as per terms for approval. Also worked with teh PTRA for railcars Export /Import.

2010-2020 Coastal Cargo of Texas/Care Terminal

Customer Service Coordinator

*Coordinating the receiving & delivering of Customer’s cargo

*Converse with Customers on a daily basis, via phone, email and in person. Sending verious reports, spreadsheet, copies of receiving/delivery tickets.

*Editing the receiving tickets on a daily basis to insure the system is correct when loading the vessels.

*Preparing various spreadsheet for the Terminal Handling Charges billing and the direct discharge of pipe

*Requesting Purchase Orders for the Office and Vessels and closing out the Purchase Orders once items have been received

*Assist in training new personnel for the Truck Office 2000-2010 Jacintoport International LLC Houston, TX AP/AR Coordinator

* Coding and data entry of all Account Payable invoices for JPI and SML in the AS400 up to 500 invoices per month

* Preparing weekly check runs as well when were needed for various issues range of 65-145 checks weekly

* Maintained the monthly company check register and coordinating with Account Supervisor and Corporate

* Coordinated with all vendor on invoice issues and payments on a daily basis

* Maintained files for all A/P vendors current and prior years approximately 200 plus vendors

* Entry of manual invoices (20-40) as well as uploads (100-150) produced from Access files to the AS400 monthly

* Entry and Posting of Deposits when needed

* Journal Entry for re-class at month end (4-10) when needed

* Assisted with Purchasing in Peach Tree when needed and placed orders with vendors

* Assisted in month end closing -reconciling Accounts Payable and Accounts Receivable

* Assisted in monthly and quarterly DST Inventory when needed

* Verified check logs for SML Freight Cashier and Jacintoport Lock Box on a daily basis

* Coordinated with Marine and ordered with bank Cash to the Master for the vessels upon request-adv 6 per month

* Updated the monthly Tonnage Report (from metric to short tons) for the PHA

-average 9-16 vessels per month

1998-2000 Jacintoport International Houston, TX

Accounting Assistant

* Assisted Receptionist with multi-line system

* Entered A/P invoices into system-approximately 400 per month

* Matched checks to invoices once approved

* Daily entry of AR invoices for Bagging and General Cargo -all was manual average 75-150 invoices per month

* Made and posted deposits and wire transfers on customer’s accounts daily

* Assisted with month end reconciling

* Maintaining vendor files

1992-1997 Harris County Auditor’s Office and Risk Management Houston, TX Pay Roll Auditor and Benefits Assistant

* Audit several departmental accounts Pay Roll

* Assisted with a multi-line phone system

* Assisted with maintaining the employees files

* Coordinated Benefits with departments and employees

* handled the files for FMLA and COBRA

*Assisted employees with retirement as well as assist Retirees with their benefits

* Corresponded with the Retirement System in Austin 1992-1992 BA Richardson Electric Pasadena, TX

Office Coordinator

* Prepared invoices to customers

* Ordered supplies when needed

* Daily/Weekly audit of Pay Roll

* Prepared check for vendors and employees

* Maintained employee records

Education

1984 North Shore High School Houston, TX

*GED

Qualifications

Able to work well under pressure with deadlines. I am punctual, dependable and adaptable. References Available Upon Request

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