Customer Service Quality Assurance
Resume:
Makayla Rhodes
Thibodaux, LA *****
**************@*****.***
To build a long term career in a company where I can utilize my Customer Service skills with opportunities for growth to contribute to a strong team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Personal Shopper
Instacart Shoppers-Baton Rouge, LA
October 2021 to Present
I accept orders, shop for the items the customer requested & deliver them . I am currently at 237 orders, rated 83 5.0 Stars, over 50 outstanding compliments. I love what I do to help people. Quality Assurance Analyst
Capital City Produce-Baton Rouge, LA
February 2021 to December 2023
I am currently quality assurance lead . I check produce for accuracy & quality. To make sure that the product is to its standards . No mold/mildew, smushed, unripe/too-ripe products. Pretty easy but very important.I also packaged and handled inventory . Loading trucks and Unloading them . Sales Associate
Shoe Department-Thibodaux, LA
June 2019 to February 2021
• Greeting and Assisting Customers with their purchases.
• Identifying their needs, stocking shelves and keeping the store clean as possible.
• Packaging and Shipping out our restock and merchandise . Cashier/Customer Service
L&N Supermarket-Thibodaux, LA
September 2018 to August 2019
• Customer Service and Assisting Customers with purchases and various transactions
• Cash Register Sales and Handles Large amounts of Cash Daily
• Pleasantly greet patients and vendors, while multi-tasking with various front end duties Shift Leader Supervisor
Bud's Chicken and Seafood-Royal Palm Beach, FL
December 2014 to September 2018
33411)
- Pleasantly greeting customers
- Assisting customers with orders
- Cashiering and cash handling daily
- Train new employees, multi task front and back orders Education
None in General Studies
Palm Beach State College - West Palm Beach, FL
January 2018 to August 2018
High school or equivalent in Other
Royal Palm Beach High School - Royal Palm Beach, FL August 2013 to May 2016
Skills
• Customer Service (8 years)
• Customer Care
• Cashiering (8 years)
• Crew Member
• Food Service (4 years)
• Security (2 years)
• Law Enforcement
• Loss Prevention
• Surveillance
• Food Preparation
• Packaging
• Quality Assurance
• Supervising Experience
• Merchandising
• Organizational skills
• Leadership
• Warehouse management system
• Warehouse management
• Heavy lifting
• Cleaning
• Commercial cleaning
• Janitorial experience
• Retail sales
Certifications and Licenses
Security Guard
Driver's License
Assessments
Delivery driver — Proficient
June 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse safety — Proficient
July 2024
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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