Experience
Skills
Education
Language
Professional Summary
Veronica Figueroa
787-***-**** *************@*****.*** Caguas, Puerto Rico 00727 Administrator December 2013 - Current
Sanchos Sushi Bar Ponce Hilton, P, Puerto Rico
• Improved information management with enhanced data entry and tracking processes.
• Preserved customer loyalty by quickly and completely resolving complaints.
• Covered daily office workloads through effective staffing and resource coordination.
• Maintained accurate financial records by reconciling bank statements and processing invoices. Addiction Counselor January 2010 - May 2013
Ryan White Programs, San Juan, Puerto Rico
• Monitored clients' progress and adjusted treatment plans as needed.
• Advocated on behalf of clients to connect them with necessary resources or supports within community.
• Coordinated care with other service providers, such as psychiatrists or social workers.
• Participated in ongoing professional development opportunities to stay current on best practices in addiction counseling.
• Staff Management • Events Coordination • Customer Service
• Supplies Ordering • Schedule Coordination • Presentation Creation
• Expense Monitoring • Timesheet Processing • Information Management
• Office Administration • Employee Supervision • Team Building and Leadership
• Project Coordination • New Hire Onboarding
High School - Jose Gautier Benitez, Caguas Puerto Rico May 1996 Certification clinical supervision & counseling: Addiction Specialist - JCPA, San Juan Puerto Rico October 2006 Associate in Arts (A.A.): Photography - A1 Business and Technical Collage, Caguas Puerto Rico August 2008 Upper Intermediate (B2)
English
Advanced (C1)
Spanish
Accomplished [Job Title] brings extensive background in leadership roles. Skilled negotiator with high-level business acumen and comprehensive experience in program management. Promotes growth-minded approach to business challenges. Qualified [Job Title] with experience guiding operations and overseeing staff. Accomplished at directing activities and services through leadership and coaching. Superb history driving goal achievement and meeting deadlines.