Customer Service Operations Manager

Connie Cadieu

U.S.A 910-***-**** ********@*****.***

OBJECTIVE

Seeking an opportunity to apply my experience and exceptional work ethic towards an organization’s growth and success

EXPERIENCE

Department Manager Harris Teeter 2022- Present

Duties include but not limited to, conduct monthly inventory counts, buy, and price all incoming inventory.

Conduct and manage holiday sales

Hire and train staff

Research and practice new floral designs

Manage department budget and financial performance.

Develop and implement marketing strategies

Ensure excellent customer service and maintain relationships.

Local Operations Manager Vacasa Vacation Rentals 2022-2024

Oversee operations in Wilmington, NC managing a specific portfolio of properties.

Developed and grew a relationship with the owner of the properties by proactively communication and becoming the subject matter expert of those properties and managing the housekeeping and maintenance of each property.

Managed an efficient and high-quality team, ensuring they are trained, effective, and adhere to all policies and procedures.

Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.

Travel and conduct regular inspections prior to guest and owner arrivals.

National Logistics Manager ATA Group Inc. 2016 – 2022

Negotiate and arrange logistics to distribute equipment throughout the US and Canada

Arrange NRPA trips, accommodations, entertainment, meals and promotions for US distributors and China team employees.

Arrange NRPA equipment shipping and setup.

Excellent Customer Service care

Manage inventory for west, east and mid-west warehouses.

Resolve freight issues.

Analyze contract bids and renderings.

Interact daily with customers (manage orders, inquiries, credit, and shipping); communicate and coordinate with factory and internal departments

Arrange and communicate with custom’s broker and vessel arrival

Assist with accounts payable and accounts receivable.

Verizon Core Verizon 2015 – 2016

Analyzed customer activations and SIM card exchanges

Oversaw customer credit applications

Assisted customers with transactions, questions, and concerns

Human Resources Generalist Therafirm 2013 -2014

Interviewed and hired candidates alongside department managers: coordinated new hires with staffing agencies; established skill and competency criteria used in hiring process

Provided benefits administration and open enrollment meetings

Organized events such as march madness, charity volunteer participation, dinners, etc.

Maintained employee handbook and job descriptions

Administered exit interviews and appropriate follow up action as needed

Maintained state, federal and OSHA labor law posters

Assisted HR Director with employee relations concerns

Operations Manager / Owner Executive Services 2000 -2013

Provided management services to a variety of commercial establishments

Performed all human resources functions and relations

Maintained a staff of fifteen, interviewed, employed, and trained all employees

Developed new business, created custom proposals and pricing

Managed business finances, bill preparation and collections

Oversaw company fleet vehicle maintenance and repair

COMPUTER SKILLS

MS Word, Excel, PowerPoint, Outlook. QuickBooks, Printers, Faxes, and Zoho office systems

EDUCATION

BS BUSINESS ADMINISTRATION 2012 MOUNT OLIVE UNIVERSITY

Major: Business Administration-Management and Organizational Development / Human Resources

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