Call Center Customer retention, fulfill online orders

Molinda Goforth Billings, Montana 828-***-****

**********@*****.***

Professional Overview

● Highly motivated, energetic and positive professional

● Accomplished in developing customer conversion and retention

● Skilled in areas of negotiation, follow-up, goal setting and sales

● Ability to work independently without supervision Present: Owner/CEO: Goforth and Prosper

Montana Real Estate Agent,

Active Tennessee License for Real Estate

Customer Service For Clients: Remote Courtesy thank you calls to customers for purchases

Remote Customer retention effort and processing refunds if requested

● Social Media - Populating Facebook, Twitter and Pinterest

● Daymon Interactions - Mystery Shops

Past Employment:

Interactions Marketing: Product Demonstrations, Billings, Montana Spinnaker Resorts - Call Center Charlotte, North Carolina Wyndham Resorts - CMA 1 year and 5 months Sevierville, Tennessee Daily Astorian, Astoria, Oregon - Marketing and Sales Developed single copy sales programs to promote readership and increase single copy sales/revenue. Lancaster, South Carolina Gold Medallion Homes - Principal Real Estate Broker, Molinda Sells Homes

● Builder's Representative facilitating the sale of New Homes

● Cultivated relationships with local Realtors

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