Customer Service Data Entry

MARCIA KEY

**** * *** ********** **, FLORISSANT, MO 63031

Phone: 314-***-****

Email: ***********@*****.***

Objective

Accounting and Office professional looking to apply the vast skills obtained over years of experience, while learning and applying new skills.

Ability Summary

Administrative/Office Skills, Customer Service, Reception Duties, Scheduling, Strong Written and Oral Communication, Clerical, Accounting: Payable/Receivable Yardi Experience,Microsoft Experience in Word, Excel, PowerPoint, Publishing, Data Entry, Indound/Outbound Call Center Experience, Sales, Collections, Troubleshooting

Employment History

04/2024 - 10/2024

Office Manager

Robert Half/Microsoft (CBRE), Saint Louis, MO

Job Description:

Responsible for greeting and checking in guests occasionally, showing the individuals to their assigned conference room, answering phones, and assisting with other clerical tasks as needed. Filled in for receptionist as needed. Assisted in booking and scheduling groups for meeting spaces. Ensured both kitchens were well-kept, made sure to coordinate with the maintenance staff crew. Ordered office supplies. Kept kitchens and client coffee bars stocked up. Completed purchase orders, created badges for visitors for events, activated and deactivated workers badges. Vendor coordination. Via computer access, reviewed budget and financial reports to order office supplies and drinks. Ensured lunch was set up for clients. Check in service/repair workers and escort them to designated area. Coordinate for repairs and maintenance.

11/2022 - 04/2024

Administration Assistant/Receptionist

Housing Authorities St Louis, Saint Louis, MO

Receptionist/Administrative Assistant

11/2022 - Current Housing Authority of St. Louis County 8865 Natural Bridge, Saint Louis, MO

Responsibilities:

Greet visitors and assist them, resolve any issues to help caseworkers. Direct visitors to the correct staff Member. Receive, sort, and distribute incoming mail. Prepare outgoing mail for distribution. Receive Package deliveries and distribute accordingly. Monitor and restock office supplies. Ensure office

Equipment is properly maintained and serviced. Keep office area clean and tidy, including Lobby.

Answer and direct phone calls, take messages, and provide information as needed. Provide clerical & Administrative support to various departments as needed. Manage calendars, schedule appointments.

Handle customer inquiries and provide excellent customer support.

01/2022 - 11/2022

Customer Service Representative (Customer Service

Carshield Inc., Saint Peters, MO

Payment Processing Responsibilities:

Collecting payments from past due accounts, Inbound and outbound calls, Updating Customers Files as needed. Other tasks as assigned

Pre-Sales Responsibilities:

Reconnecting with existing leads to qualify potential customers. Gathering key information from customers and supporting their transition to the Sales team. Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers. Maintaining current knowledge of products and services offered. Other tasks as assigned

10/2016 - 12/2021

Office and Administrative Assistant

First Presbyterian Church of Ferguson, Saint Louis, MO

Provided administrative assistance to the Pastor and other church needs as required or as requested including correspondences, typing, and information research, filing and taking telephone messages, Drafted memos/letters, created weekly bulletins, monthly newsletter, Speciality bulletins, postings of events, notifying church members as needed on new updates & materials via One Call system, email, postal mailings. Created the church directory and maintained the status of new and older members of the church. Communicated with the Pastors, Session Members, Deacons and anyone else who manages those in the hospitals, nursing homes, etc. Mailed weekly and monthly bulletins to members who can no longer attend services. Scheduled and performed word processing activities; formatted, revised and printed out final copies of complex documents. Ordered and maintained office supplies for the office and different groups of the church. Maintained the Church calendar, flower chart calendar, birthday calendar, ordering flowers for Sunday Worship Services. Maintained company files, soft and hard copy alike.

Performed other administrative or office duties as required or as assigned.

03/1994 - 02/2016

Tax Consultant

Equifax, Inc., Earth City, MO

Administered client Unemployment Accounts ensuring accurate tax rate assignment by the states. Extensive contact with clients and state agencies using verbal and written communication skills. Produced and verified; system generated letters, rate projections, tax rate notices and annual reports. Investigated and resolved state issued debits/credits notices, miscellaneous documents and sent them to clients. Updated client data base (i.e. add-ons, client requested changes, etc.). Consistently met department, client and state deadlines. Completed audits, planning and miscellaneous revenue projects. Completed unemployment, withholding, registration and transfer paperwork for assigned states. Completed Layoff/Claim Impact Studies.

Education History

High School Diploma

University City Senior High School, St. Louis, MO

Accounting, Sanford Business College

Associate's Degree

Sanford Brown Business College,

Occupational Licenses, Certificates and Training

03/2022

Motor Vehicle Extended Services Contract

Missouri Dept. of Insurance

02/2020

Life Insurance Producer

Missouri Dept of Insurance

Honors & Activities

WRITING COACH FOR COLLEGE SUMMIT

JUNIOR ACHIEVEMENT INSTRUCTOR

Additional Information

Detailed References

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