Customer Service Project Engineer

VIKAS NALWA

MOHALI, PUNJAB ****** 91+987******* ***********@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

• Problem-Solving

• Team Leadership

• Operations Management

• Customer Service

• Knowledge of performance tracking

• Warehouse Management

• Maintenance Scheduling

• Staff Supervision

• MS Office

• Performance Management

Work Experience

Area Manager 08/2011 to 04/2024

Bharti Airtel – Jaipur, India

Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

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Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

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Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.

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Conducted training sessions to educate employees on best practices and procedures to increase profitability.

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21+ years experience in Operation and Maintenance (fiber, transmission equipment, and infra) and Network Maintenance

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SDH Engineer 10/2005 to 08/2011

Bharti Airtel – Hisar/ Chandigarh

Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

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• Installation & fault repair activity within quality standards. Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

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Project Engineer 07/2003 to 10/2005

Bharti Airtel – Surat, India

Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.

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• Maintained records for each project and engineering discipline. Monitored installation of materials and equipment for compliance with drawings and specifications.

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• Responsible for roll out of all OFC network in and around Surat including fault repair within SLA. Education

High School Diploma

National Institute of Technology - Mohali

Languages

English

Professional Working

Hindi

Native or Bilingual

Punjabi

Native or Bilingual

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