Customer Service Field Technician

Jacinto Diaz

305-***-**** / **********@*****.***

Objective:

I am seeking a full time Customer Service, General Office or Front Desk position with a company which will allow me to utilize my considerable skills.

Skills:

Customer Service experience

Management experience

Field Technician experience

Computer Proficient

Bilingual English Spanish

Employment History:

10/2020 - 04/2023

OUSTIDE PLANT TECHNICIAN

MAVERICK CONSTRUCTION CO., Miami

Supported the growing engineering team in Boston, MA.

Comprised daily interactions with the engineering staff in matters relating to design engineering, field engineering and permitting;

Provided heavy exposure and on the job training in the latest survey methodologies for telecommunications and electrical engineering.

Traveled to field sites.

Operated within a GIS Platform inputting and updating data

Coordinated with management, engineering and other team members to ensure all data collected is accurate and complies with client standards

Provided technical support to design engineers, project managers and other team members

Updated and maintained data collection procedures

06/2018 - 04/2020

OUTSIDE PLANT FIELD TECHNICIAN

TILSON TECHNOLOGY, Miami

Completed Google Earth analysis of potential candidates. Collect field data as well as review field-collected data for accuracy and completeness.

Completed field survey to contribute to make-ready solution that meets NESC code.

Participated in joint ride outs with utilities, as required.

Participated in field surveys to support conduit licensing across multiple utilities.

Managed competing clients, projects, and schedules with attention to deliverable completion and deadlines.

08/2017 - 06/2018

FIBER TECHNICIAN

UNITED FIBER OPTICS, Miami

Installed and maintain transmission and reception equipment Proficient with fusion splice machine

Initiated test and turn-up procedures with System Engineers in accordance with Hotwire compliance standards

Maintained proper network documentation on changes and upgrades

12/2016 - 07/2017

FRAUD AND LOSS PREVENTION ANALYST

SOUTH FLORIDA EDUCATION CREDIT UNION, Miami

Responsible for functions related to the identification, prevention and resolution of fraudulent activity

Involves making decisions regarding to how to best protect Credit Union assets from fraud.

Review daily and monthly loss prevention reports to ensure adherence to guidelines and complete necessary follow-up.

05/2014 - 07/2016

ASSISTANT SITE MANAGER

FCI FEDERAL INC, Miami

Oversaw floor operations and serve as primary contact with respect to operational issues and task.

Supervised over 25 employees, 3 area supervisor and 1 QCI (Quality Control Inspector)

Met with Operations Supervisor on a daily basis to review daily tasks and supervised the records operations.

Conducted monthly supervisory sessions with each Operations Supervisor.

Reviewed and approved the weekly Time and Attendance Worksheets (TAW) for accuracy.

01/2012 - 02/2013

CALL CENTER MANAGER

INDEPENDENT LIVING SYSTEMS, Miami

Supervised over 30 employees and coordinated interviews and recruitment of agents with HR.

Managed day to day Call Center operations to include customer complaints and concerns.

Established relationships with physician providers and participating HMO's (Humana, Coventry, etc.).

Ensured Call Center profitability and successful achievement of corporate goals and objectives.

11/2008 - 05/2011

ACCESS COMMUNITY PARTNERS CENTER MANAGER

IDEAL / UNIVERSAL MEDICAL CENTERS, Miami

Supervised work activities of staff to include: facilities, Call Center, and transportation personnel.

Worked with HR, successfully managed salaries and commissions.

Maintained corporate policies and procedures to conform to government regulations; worked directly with agencies such as the Department of Children and Families and Social Security Administration.

Liaison to Providers/Physicians. Developed solutions to enhance working relationships.

Analyzed data to ensure alignment with needs of members and cost effectiveness for the Center.

Reconciled reports with participating HMO's regarding membership changes and additions.

Education History:

Obtained GED with Lindsey Hopkins Technical Institute, Miami

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