Quality Assurance Customer Service

Alicia Montoya

> **** Gale Blvd Thornton, Colorado 80260

> 720-***-**** *****************@*****.***

> Professional Summary

> Dedicated and detail-oriented professional with a strong background in customer service, a passion for quality assurance, and a commitment to learning and growth. Skilled in team collaboration, problem-solving, and process improvement. Seeking to leverage experience in a Quality Assurance Lead role to drive accuracy, compliance, and performance within an organization.

> Relatable Skills

• Quality Assurance & Compliance

• Case File Review & Analysis

• Training & Mentorship

• Data Analysis & Reporting

• Eligibility Determination & Case Processing

• Effective Communication & Team Collaboration

• Problem Solving & Root Cause Analysis

Dates of Employment

> Waitress, bartender, and Cashier

> La Mariposa, Boulder, CO

> Oct 2020 – sept 2024

> • Delivered exceptional customer service by greeting and assisting customers in a friendly and professional manner.

> • Maintained cleanliness and organization in high-paced restaurant environments, ensuring quality standards.

> • Handled cash transactions accurately and efficiently, providing reliable and trustworthy service.

> waitress, takeout orders

> Wishbone Restaurant, City, State

> May 2017 – March 2020

> • Coordinated takeout orders and supported kitchen staff in food preparation, maintaining high standards of customer service and satisfaction.

> • Demonstrated teamwork and flexibility in a fast-paced setting, ensuring smooth operations and customer experience.

Education

High School Diploma

Westminster High School, Westminster, CO 2021

Cumulative GPA: 3.050

Certifications and Training

Additional Information

Demonstrates a steadfast commitment to maintaining confidentiality and objectivity in all professional interactions.

Adept at engaging with diverse populations and cultivating positive relationships across various cultural and socioeconomic backgrounds.

Eager to further enhance expertise in quality assurance, case management, and program compliance.

Experience Refinement: If applicable, please provide detailed descriptions of relevant experience in quality assurance, case management, or related fields to replace the hypothetical job experience mentioned above.

Certifications and Training: Highlight any pertinent certifications you hold or consider pursuing additional credentials such as ISTQB or other QA-related certifications to further strengthen your qualifications.

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