Customer Service Representative/Production Worker
Resume:
Christy Allen
Customer Service Representative
Seven Springs, NC 28578
**************@*****.***
Customer service skills for over 20 years, providing excellent service to make sure there is satisfaction to customers and clients
Meticulous production supervisor proficient in blueprint reading and interpretation. Team player dedicated to meeting tight production deadlines.
Assembler skilled in managing multiple tasks with frequently changing priorities. Meets deadlines and continuously projects a positive attitude.
Dependable self-starter experienced in manufacturing production, assembly, quality assurance and machine operation and maintenance. Assembler who reads blueprints with ease and works quickly and efficiently on fast-paced assembly lines.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Online Customer Care Representative
Valor IT-Phoenix, AZ
June 2023 to Present
This company is partnered with Arizona Department of Economic Services. I make sure to provide help with medical, cash and nutrition benefits. I complete applications for customers over the phone to apply for the benefits listed above. I also let customers know the status of their applications, the time-frames of when to expect approval or denial of benefits they applied for, and notate the accounts for the next online customer care representative. I assure customers that I can help them with what they are calling about, and provide information they need and want. Online Customer Service Representative and Reservation Setter TeleDirect-Seven Springs, NC
February 2022 to June 2023
I take calls for various clients. I make sure I make reservations, confirm reservations, place orders, and also record complaints from callers and make sure I provide resolutions for them as well. General Laborer
Georgia-Pacific-Dudley, NC
January 2021 to May 2021
Fed sheets of plywood into machine. Was also qualified as a feeder to take the next step to work overtime.. I was never hired permanently when the time came, but I faithfully did the same work as a full time employee.
Package Handler/ Driver Helper
UPS-Chapel Hill, NC
November 2017 to January 2018
Loaded trucked for drivers to get ready for routes (Package Handler) Helped drivers deliver packages during peak season (Driver Helper) Machine Operator/Packer
Central Carolina Plastics- Old Glencoe Road-Burlington, NC February 2017 to July 2017
Inspected mold parts for defects
● Packed finished product and kept count of finished pallets Admissions Representative
UNC Undergraduate Admissions-Chapel Hill, NC
January 2015 to June 2016
1. Answered calls from applicants
2. Keyed in application information for undergraduates 3. Filed information into system
Inspector /Packer
Kelly Services-Mebane, NC
October 2013 to November 2015
Quality Assurance on finished product
● Packed finished products in corrugated boxes
Assistant Manager
Carrols Corp. Restaurant Group- Jones Ferry Road-Carrboro, NC February 2010 to August 2015
2
● Delegated jobs to employees
● Made sure restaurant was in clean, proper and safe condition
● Demonstrated excellent customer skills to employees and to customers Education
Associate's in Criminal Justice
Everest University Online - Tampa, FL
2010
High School Diploma
North Carolina Tarheel Challenge Academy - Clinton, NC June 1998 to December 1998
Skills
• ASSEMBLY PROCESS (7 years)
• BLUEPRINT (7 years)
• CONVEYOR (2 years)
• FINAL ASSEMBLY (7 years)
• MAINTENANCE (2 years)
• Picker Packer (6 years)
• Loading (9 years)
• Food Prep (10+ years)
• Unloading (7 years)
• Warehousing (10+ years)
• General Labor (10+ years)
• BOX (3 years)
• Stocking
• Security
• Word
• Organizational Skills
• Customer Service (10+ years)
• Schematics
• Blueprint Reading
• Materials Handling
• Math
• Algebra
• Customer support
• Typing
• E-commerce
• English
• Communication skills
• Typing
• Customer service
• Windows
• Security
• Quality assurance
Certifications and Licenses
Security Guard
July 2019 to July 2020
Additional Information
SKILLS
● Material handling expert
● Assembly line production
● Production procedures
● Exceptional organizational skills
● Extremely quick learner
● Qualified in blueprint interpretation
● Expert in mechanical assembly
● Strong Algebra and general math skills
● Small parts assembly
● Skilled in final assembly process
● Maintenance of shop equipment
Contact this candidate