Business Development Customer Service

ZIAD R. KHREISAT

VP BUSINESS DEVELOPMENT CHIEF OPERATING OFFICER (COO)

SENIOR BUSINESS CONSULTANT/ADVISOR

Greater Washington DC Area • 301-***-**** • ad9ujv@r.postjobfree.com • linkedin.com/in/ziad-khreisat-b0383222/

PROFESSIONAL SUMMARY

Global business development, operations, and public relations leader/consultant with 15+ years of experience in crafting business strategy and streamlining operations, trade negotiations, and customer service for leading global companies.

Leverage extensive knowledge of the MENA region, bilingual skills, and negotiation/conflict resolution expertise to facilitate high-value international trade negotiations, build robust business networks, and execute market-specific growth strategies.

Proven track record of leading high-performing cross-functional teams, developing analytical tools to support strategic decision-making, and cultivating strong vendor relationships to enable seamless implementation of business strategies.

AREAS OF EXPERTISE

Executive/Operations Leadership

Strategic Planning and Direction

Project Management

Management Consulting/Advising

Global Sales Management/Leadership

Program/Operations Management

Supply Chain Management

Product Planning and Deployment

Strategic Business Development

International Business Strategy

Client Management/CRM

Contract Negotiation/Management

Budgeting and Financial Planning

Business Intelligence/Data Analytics

Vendor Management

Crisis/Incident/Risk Management

External Communications

Change Management

Performance Appraisal/Management

Team Leadership/Development

Bilingual (English and Arabic)

CAREER HIGHLIGHTS

Developed and ovewsaw IT Servises opportunities in the Federal, private and international sectors, generating over $25M in new business with multiple Agencies ( DoT, USDA, DoED, DoComm,CBP, DoAgr, FDA), WB/IMF

Collaborated with a US-based construction and engineering company with branches in the Middle East and North Africa (MENA) region and Korea to successfully resolve a dispute and recover due payments from a foreign government in MENA.

Directed and managed the Jordan Ministry of Trade and Industry’s economic development and international trade partnerships/programs with the US Department of Commerce, USTDA, USAID, USTR, World Bank, and IMF.

Acquired 8 (a) status certifications for Hitec in the top minority-owned business category by leading negotiations with SBA at state/federal levels and gaining GSA schedule approval.

Delivered $1M+ in annual sales at Tandy and executed a program that grew sales by 22%, in addition to earning consistent recognition as a Top Performer and winning several awards (including Manager of the Month and Manager of the Year).

PROFESSIONAL EXPERIENCE

CORDEV Inc, Falls Church, VA.

Director of Business Development July 2022 to Present

CORDEV is a small Washington D.C. based integrator and operator of United States Federal Government, Department of Defense, Information Technology and Communications systems.

Created, instituted, and led a renewed Business Development strategy designed to recover the firms pre Covid market dominance.

Led the capture efforts of the fourth version of the United States Army’s Information Management Communications Services IDIQ contract resulting in CORDEV’s selection as one of 29 firms supporting Army’s Network Enterprise.

Designed and implemented a formal process for the discovery and vetting of potential opportunities within the United States Federal Government marketplace resulting in expanding the firm’s visibility to increased opportunities within the total Federal marketplace.

Developed a catalogue of allied firms needed to provide necessary functionality in areas presently not resident within CORDEV Inc. to address increased available opportunities within the Federal marketplace.

Assumed the role of Program Manager to provide needed functionality to the firm to successfully address increased opportunities within the Federal marketplace which includes capture strategy development, resourcing, contract identification, and pricing.

General administrative services pertaining to the firm’s General Service Administration contract.

Assumed the role of an Operations Officer in order to assure the seamless operation addressing areas including real estate, Information Technology, and fleet administration.

MULTIPLE ADVISORY/ CONSULTANCY ASSIGNMENTS, Washington, DC

International Trade and Business Consultant / Advisor May 2014 June 2022

Partnered with a major Trade Advisory/ lobbying group to provide Business Development advisory services to foreign governments on their bilateral trade relations with the US (MENA).

Multipoe Senior level Business Development assignment within the US Fed civilian agencies in the technology filed both new business and sustaining the on going project with in DoEd, DoT, USTDA, DoComm, USDA, and CBP that landed projects over $25M.

Served as the lead Business Developer US transportation/security firm by advancing and directing their strategy efforts to penetrate and expand operations in the US and MENA region.

Worked with a key language/cultural institution to help develop strategies and programs for trainees of DOD, DOS, and other federal agencies, assigned to the MENA region.

Led PR, sales, marketing, and business development services while guiding clients on implementing a robust sales strategy, including forecasting, budgeting, call plans, and execution in the US and the MENA region.

Managed Human Resources planning efforts by working with customers to determine personnel requirements and qualifications, primarily relating to project-related talent.

Developed project plans to enable successful project execution within set timeframes and budget guidelines, in addition to consulting with customers to establish performance metrics, incentives, and disincentives.

Consulted on continuous process improvement and presented industry best practices and innovations to customers for consideration within their organizations.

Assisted with organizational structuring and restructuring efforts for small to medium-scale organizations and supported clients in executing best industry practices, economies of scale, and restructuring to achieve sales goals.

Devised, executed, and oversaw organizational growth and marketing strategies, in addition to supporting customers in establishing corporate-wide policies on sales, business development, infrastructure, and human resources.

Led BD efforts in contract negotiations and pricing efforts, enabled customers to define labor rates and labor category descriptions, and represented clients in their contract negotiations

Advised several security agencies in the MENA region to help them leverage the latest security technologies in the market to strengthen their decision-making.

PERCEPTICS – IMAGING TECHNOLOGIES, LLC, Knoxville, TN

VP – MENA (Middle East and North Africa) Operations Oct 2010 to Apr 2014

Led all MENA in Business Development activities, including market development, market feedback for suitability measurement, and product development while managing administration activities, identification of a regional partner, company registration, and establishing the regional team.

Created a suitable market strategy for the region, negotiated contracts with local potential software development companies to complement company products, and introduced the company to all regional security agencies to offer the company’s products.

Visited the region every other month, attended trade shows and seminars, and delivered presentations to potential clients (primarily in the government sector) while participating in several exhibitions and conferences in the region.

EMBASSY OF JORDAN, Washington, DC

Director of Economic and Commerce Bureau Jun 2006 to Jul 2008

Consulted and advised the Jordan Ministry of Labor on issues relating to the apparel imported labor force and assisted the labor force, while maintaining ILO standards in the factories and dormitories.

Coordinated and led the JOIN-US project (Jordan’s overseas investment network in the US), linking companies in specialized fields such as apparel, pharmaceutical, and ICT for direct investments in Jordan or engaging in business with Jordanian partners.

Oversaw bi-lateral trade relations between Jordan and the US (FTA) while following and recommending the implemented enforcement as well as the execution of the appropriate provisions, especially those related to labor.

Managed trade missions in both directions by organizing the appropriate meeting to land a successful mission, in addition to leading daily office activities related to administration, finance, and employee relations.

Established 2 internship positions for graduate students (6 months each) while coaching and assigning them appropriate tasks to assist with their studies.

Attended conferences, meetings, and seminars both in the US and abroad, representing the Jordanian government while delivering notes, remarks, and presentations about business opportunities in Jordan.

ADDITIONAL EXPERIENCE

Chief Operating Officer (Consulting Assignment) • HITEC INFORMATION AND TECHNOLOGY INC., Reston, VA

Developed sales strategy and directed the operations and business development of a 75-person IT recruiting and placement firm, in addition to preparing budgets for specific projects and ensuring the achievement of performance metrics within the approved budget.

Director – Business Development • JEAN MARTIN, INC., Guttenberg, NJ

Negotiated client contracts and developed implementation and staffing plans while supervising 45 employee consultants, executing quality assurance programs, and maintaining a service excellence reputation.

Sales Manager • TANDY CORPORATION /RADIO SHACK, Washington, DC

Trained a sales force of 300 people every quarter in the DC region to promote successful company programs that drove double-digit sales gains for 2+ years.

EDUCATION

Civil Engineering • University of DC • Washington, DC

Engineering and General Studies • Northern Virginia Community College • Annandale, VA

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